Tag Archives: parking

Unsung Heroes Transform Downtown

A man strikes a contemplative pose as his shadow that is cast on the wall behind him shows him in a confident stance and wearing a cape.By Dave Feehan

Too often, people working behind the scenes never get the credit and recognition they deserve. In 1989, when I arrived in Kalamazoo, Mich., as the new president of Downtown Kalamazoo Incorporated, the challenges were many. The downtown hotel and conference center was failing. Occupancy at the hotel was below 25 percent. Arcadia Creek, at one time a small creek running from the Western Michigan University campus to the Kalamazoo River, had been boxed in and made part of the sewer system, eventually creating a 100-year flood plain in the north half of downtown. Older buildings had been abandoned, and some were collapsing from neglect. There was no downtown housing to speak of, and retail sales were departing for the suburban malls.

An ambitious plan to rebuild the creek and make it an attractive water feature was designed by Skidmore Owings and Merrill but was never built. Then, a group of community leaders, both public and private, decided that something must be done. The city applied for an Urban Development Action Grant (UDAG), and secured the last one HUD awarded. That set in motion a revised plan, involving a purchase and renovation of the hotel by the Upjohn Company, transfer of the parking system to the downtown organization, and agreements by the Community College and other entities to build along Arcadia Creek. The project became known as Arcadia Commons.

Leading the effort were people like Dr. Marilyn Schlack, president of the Community College; Martha Parfet, an influential member of the Upjohn family; and Dr. Jack Hopkins, president of the Kalamazoo Community Foundation. But working quietly behind the scenes were people like Ken Nacci, vice president of Downtown Kalamazoo Incorporated, who managed the finances for the Downtown Development Authority; Blaine Lam, who produced all of the promotional materials; Mike O’Connor, the attorney for the Downtown Development Authority; and Clayton Johnston, a men’s wear proprietor who chaired the boards of all of the downtown organizations.

The result was the entire transformation of downtown Kalamazoo, and the creation of an award winning parking system. But none of this would have happened without the essential but unheralded work of some extraordinary individuals.

Dave Feehan is president of Civitas Consultants, LLC.

Embracing “E” Words for Campus Mobility

College student wearing a mask and biking on campus.By Sarah Blouch, Carl DePinto, Zachary Pearce, and Keith Palma

Initiating changes to parking and mobility systems on college campuses can be difficult and frustrating for campus parking professionals. New solutions to old problems abound as technology and innovation flourish in the industry. But the fear of the unknown, competing needs for a scarce resource that require established priorities, and the inability to gain consensus (much less a direction) on those critical priorities are all frequent reasons why university leaders tend to resist making changes. They have enough challenges to deal with at any given time, so why create more?

Well, it turns out there is nothing like a good crisis to help the evolution of change move forward! While the pandemic forced everyone into crises management mode for the past 15 months, we have now shifted into planning for a “new normal” and at the same time, seizing opportunities to implement long-desired changes to make our systems more effective for the customer and efficient for operations. Flexible and scalable parking options to address hybrid work schedules, protocols around cleanliness and social distancing, and event parking changes to better manage traffic and enhance safety for the sellers are all now possible (and in many cases required) to manage the long-term aftereffects of COVID-19.

It is time to embrace the ”E” words: Evolutions in operations to Enhance Efficiency and Effectiveness.

Carl DePinto and Zach Pearce are with Duke University and Duke Health; and Sarah Blouch and Keith Palma are with CampusParc. They will present on this topic at the 2021 IPMI Parking & Mobility Conference & Expo, Nov. 29 – Dec. 2, in Tampa, Fla.

Is Your Customer Experience (CX) Good Enough?

Businesswoman on blurred background rating with hand drawn starsBy Brian Wolff

Customer experience (CX) has gotten complicated and competitive in the last five years! I’m sure I don’t have to tell you, but what started out as a location, location, location business has turned into a technology-fueled and customer choice driven business. Gone are the days when we could hang a sign at the entrance, open the gates and let them in. Parking customers are making choices about where to park long before they arrive, with devices that didn’t exist 15 short years ago (their smartphones). And when they arrive, that gate better go up, or they’ll tell you–and millions of other people–about that negative experience via social media.

If that wasn’t challenging enough, delivering a great customer experience has become the guiding light for every company on the planet, which means the experience you deliver to your customers isn’t measured by how the “parking guy” down the street does it. Rather, experts tell us that every experience is compared to the best experience that customer has ever had. That means you are now competing with Disney, Amazon, The Ritz Carlton, AND the guy down the block!

The good news is that the same technology that made your life more complicated, and business more competitive, has also created infinitely better tools for you to help your customers. Innovative companies are leveraging the Internet, cloud computing, and smartphones to give you the ability to know more about your customers, give them more choices about how to choose and pay for parking in your facility, and help them when they get stuck.

This same technology has also made it easier for collaboration between innovative companies, bringing their technologies together to deliver a better CX for your customers. There is no turning back to the good old days. We all must move forward, embrace the digital transformation sweeping our industry and meet our customers where they are–on their smartphones and in the cloud.

Brian Wolff is president and CEO of Parker Technology. He will present on this topic at the 2021 IPMI Parking & Mobility Conference & Expo, Nov. 29 – Dec. 3, in Tampa, Fla.

My Parking Career Wasn’t Over After All

I love my job concepts with text on light box on desk.By David Horn, CAPP

In March 2020, the beginning of the pandemic, life began to change quickly and the outcomes were a mystery to all of us. My family and I took a summer trip in late July. Upon returning to work, I was told my position would be eliminated at the end of August. Knowing the condition of the industry due to COVID, my future looked dim.

I reached out to my network, sharpened my resume, and began looking for my next opportunity, wondering if I might have to leave the industry I love so much. After months of applying, interviewing, and dead ends, my outlook grew grim. My friend of 30 years who works in automotive, invited me to join him in Texas at the plant he manages building sub-assemblies. He assured me I would be successful. On Jan. 1, I left for Arlington Texas, for what would be a four-month contract role that became permanent. To say I was overwhelmed would be the understatement of the decade.

By early March, I reached the conclusion that I probably was not a good fit for automotive; I just did not feel a passion for it. I longed for my first love—parking! I gave notice later that month and agreed to work through the end of the contract.

I began looking for my next opportunity. The last week of April, Tim Hoppenrath sent me a note asking if I still knew anyone in Jacksonville. This was the opportunity I had hoped for. Forty-five days later, I joined an awesome team and returned to the industry I love. My career in parking wasn’t over after all.

David Horn, CAPP, is market president, Jacksonville, at Premium Parking.

Managing and Thriving Amid Disruption

Line drawing of man jumping over missing step in staircaseBy Brett Wood, CAPP, PE

The past 15 months have taught us many valuable lessons, including some aroudn increased awareness and adapting to change. Our industry has certainly managed this change in its own unique way, with parking and mobility programs implementing improvements that were rooted in being proactive and using policy, operations, technology, and service as a means of strengthening our communities and promoting wellness and accessibility without compromising safety.

As we leave the final stages of the pandemic and move into the full stages of recovery, the lessons learned from the pandemic era will serve us well as we encounter new and different disruptions along the way. From the immediate effects of changing commutes to the longer-term impacts of climate change and a transportation system shifting to autonomy and shared-fleet services, our industry will continue to face disruption. And the last year has proven we don’t really know what’s in store for us.

At next week’s virtual IPMI Mobility and Innovation Summit, the IPMI Research & Innovation Task Force has assembled a panel of parking and mobility professionals who are facing immediate and long-term disruptions head on and moving their communities forward with transformational projects, pilots, and policy changes:

  • Jeff Petry from Eugene, Ore., is implementing community-based changes to promote equity in the community and support re-opening efforts.
  • Phil Garcia of Facebook is preparing the campus for a return to work with innovative practices to support changing commutes.
  • Perry Eggleston, CAPP, DPA, of UC Davis is implementing a new payment structure rooted in transportation demand management and flexible options for changing commutes.

We hope you’ll join us for the Summit and this particular discussion on Wednesday June 30, at 4:15 p.m. Eastern. And we hope you’ll continue to prepare yourself and your community for change in a positive way!

Brett Wood, CAPP, PE, is president of Wood Solutions Group.

Cool Tech? Look Again with Equity Glasses

An ADA sidwalk cut is positioned at the side of a parking space.We have some amazing technology applications in the parking industry. Some people would be quite surprised if they knew just how “cool” technology has become for the seemingly mundane task of parking a car or a truck or a bicycle or any other means of transport using our streets (and yes, our sidewalks too). As a parking professional, Richard Easley, CAPP, knows that most of our parking related technologies can change lives for the better by improving safety, decreasing costs, and saving busloads of time. But what we do not recognize often enough, he says, is that this amazing technology does not serve all our stakeholders equally. In fact, in some cases we do a great disservice to a segment of our stakeholders by deploying some of these “cool” technologies in the manner that has become acceptable.

In the June issue of Parking & Mobility, Easley shares perspective on equity, parking, access, and technologies that may not serve everyone well. He includes personal perspective in the eye-opening story–part of the magazine’s Diversity, Equity, and Inclusion series. Read it here.

A Record-breaking Parking Space and a Parking Lottery for Vaccinations

Bright neon signs colourful crowded cityscape Kowloon Hong Kong ChinaIn parking news this past weekend is the world record for most expensive parking space being shattered in Hong Kong. An unidentified buyer paid $1.3 million for a parking space in an ultra-luxury development. The previous record for a parking space was $980,000, also in Hong Kong.

Elsewhere, Trenton, Mich., officials are on a goodwill mission to get people to stop parking recreational vehicles (RVs) in neighborhoods longer than the allowed 72 hours. They’re spreading the word, asking people to move their vehicles before being stickered or towed, in an effort to avoid what can be costly measures to drivers. Trenton is one of many cities dealing with RV parking, both because people are living in the vehicles and because RV travel has exploded in popularity.

Finally, Indiana University is trying something different to encourage students, staff, and faculty to get vaccinated against COVID-19. The university is entering vaccinated university community members into raffles to win bookstore gift cards, electronic gadgets, and the big prize–a year-long campus parking permit.

 

Drawing Back the Curtain

By Kevin White, CAPP, AICP

Information is power, as they say. This is certainly true in the world of parking and mobility, where a wealth of payment, curb use, traffic, travel pattern, citation, and a variety of other data is being collected and documented. Emerging platforms and technologies bring new technologies, and municipalities, universities, and other parking and mobility operations are working to ingest data from a variety of platforms and use it to make informed planning, policy, and operations decisions. But data-driven parking and mobility management is certainly not easy. Data streams are vast, and it can be difficult to identify and distinguish truly useful information. Operations need personnel experienced in organizing, summarizing, handling, and analyzing data. A plan has to be in place to ensure regular data collection, analysis, and evaluation–a clear pathway that identifies the types of decisions and outcomes that can be made based on key data performance indicators.

These topics and more are explored in “Drawing Back the Curtain,” in the April issue of Parking & Mobility. We will host a discussion-based Shoptalk on May 5 at 2:00 p.m. Eastern on this same topic.

The learning objectives of the Shoptalk are as follows:

  • Define and demystify data-driven management.
  • Learn how operations are leveraging and benefiting from data.
  • Understand key considerations of a data-driven approach.
  • Evaluate how your organization can benefit from data.
  • Focus on data that matters and that you can gain value from.

We hope you’ll attend and hear from the municipal and university panelists, and also contribute your ideas and questions. We look forward to seeing you there.

Kevin White, CAPP, AICP, is a parking and mobility consultant with Walker Consultants. He’ll host an IPMI Shoptalk on this topic May 5. Click here for details and to register.

Member News: Skipping The App Store: Will app-less guest checkout finally allow our phones to replace pay stations and parking meters? (Spoiler: we certainly think so!)