Tag Archives: Parker Technology

Member News: Associated Time Becomes An Official Parker Technology Dealer

Parker Technology logoMay 14, 2020 – Parker Technology today announced a new dealer partnership with Associated Time Instruments, out of Dallas, TX. The relationship will involve collaborative sales and marketing efforts to incorporate Parker’s customer service offering as a value-added differentiator to Associated Time’s parking installation projects.

“We are thrilled to partner with Parker Technology. The addition of their two-way video communication will truly enhance the customer experience for our end users. Parker’s customer service and response times are second to none in the industry and we are excited to offer our customers this state of the art solution.” Says Christopher Archer, President of Associated Time Instruments.

Brian Wolff, President & CEO of Parker Technology added “Chris and his team at Associated Time have built an impressive business and we are thrilled to formalize our partnership with this agreement. Equally as exciting is the progress we’re making by building important integrations with the TIBA equipment that Associated Time represents. We expect the combination of our joint sales and marketing efforts and technology advancements to create significant benefits for Associated Time’s customers.”

Data suggests that the challenge for parking operators is not to make machines or technology more reliable. The fact is that over 85% of the time, a human is confused or has failed in some other way, and the only way to save that customer experience is with a patient, well trained, knowledgeable human being. That is exactly what Parker did over a million times last year.

 

About Associated Time

Associated Time Instruments is a leading supplier of Parking and Revenue Control Equipment, Access Control, Parking Guidance Systems, and Workforce Management Systems Our company is a leader in all of our markets, we distinguish ourselves by providing superior products, expert consulting and engineering, quality installations, comprehensive support, and professional services. Associated Time Instruments provides both standard software products and custom software solutions, we have consistently provided modern and effective solutions to our customers during the past 60 years!

 

About Parker Technology

Parker Technology is a fast-growth tech-led software and services company that provides parking facilities with a premium customer experience, by helping resolve issues for parking guests when they fail in the face of automated payment kiosks. Parker’s patient, well-informed customer service specialists answer and resolve intercom “help” calls 24/7, and boasts being the only company in the parking industry that can deliver this service with face-to-face, two-way video communication. Putting this personal, human touch back into an automated situation enhances the customer experience, improves operational efficiencies and increases successful payments and outcomes. Learn more at www.helpmeparker.com

Member News: Parker Technology Partners with Greenleaf Hospitality Group in Kalamazoo, MI

Indianapolis, IN—Parker Technology, the leading provider of parking customer service, has successfully been providing 24/7 customer support for the Radisson Plaza Hotel in Kalamazoo, MI since September. With Parker’s customer service platform, guests and visitors to the Radisson Plaza Hotel can immediately reach a Parker Technology customer service representative if they experience problems when entering or exiting the hotel garage. Parker’s call buttons are integrated into all of the hotel’s parking payment kiosks to provide instant access to their cloud-based platform, and thus a connection to their customer service reps. The Radisson Plaza Hotel is owned and operated by Greenleaf Hospitality Group.

“Greenleaf Hospitality Group (GHG) was excited to identify Parker Technology as a solution provider within the Parking Access and Revenue Control (PARC) world that focused on the Customer Care challenges that a parking operation can present to both our parking guests and our PARC operator team. Due to the breadth of clients Parker Technology partners with, we are leaning on them as experts in this space to collaborate with us to provide the best solutions for our parking guests. It is not a one and done conversation either, we are routinely monitoring Parker’s customer service reps’ recorded interactions with our parking guests to identify ways to continuously improve the experience for everyone involved. We are learning and discussing what works and what does not, as well as how to prevent certain types of issues from arising in the future. Parker Technology listens to us as a partner as we tackle the opportunities together; they are truly an extension of our own customer service team. We are excited to see their business model grow and be part of the story to develop a new standard of PARC related Customer Care through ongoing continuous improvement, engagement and passion for the customer!” – GHG’s PARC Experience Task Force

In today’s increasingly automated parking industry, customer support platforms often provide the sole connection between parkers and trained professionals who can help solve common problems related to paying for parking or entering and exiting garages. Each year, parkers across the US reach out to customer service professionals via call buttons at least 85 million times. This statistic is extrapolated from the Parker Technology platform, which also records and analyzes data about each call to determine which issues are most common and help hotel administrators better manage their parking resources.

“We are delighted to be partnering with Greenleaf Hospitality Group to offer customer support to the Radisson Plaza Hotel’s parking patrons and guests,” said Brian Wolff, president and CEO of Parker Technology. “A hotel’s parking garage is often the first experience a guest has at a hotel, and our parking customer service platform can have a vital role in guest satisfaction. We are proud that Greenleaf Hospitality Group has entrusted their guests’ satisfaction to us.”

Background

Greenleaf Hospitality Group (GHG) is comprised of Radisson Plaza Hotel, Wings Event Center, Wings West and several outlets located in each. GHG aims to make a positive impact on the greater Kalamazoo community by providing premier establishments of dining, hospitality, and entertainment. Learn more at greenleafhospitalitygroup.com.

Parker Technology is a fast-growth tech-led software and services company that provides parking facilities with a premium customer experience, by helping resolve issues for parking guests when they fail in the face of automated payment kiosks. Parker’s patient, well-informed customer service specialists answer and resolve intercom “help” calls 24/7, and boasts being the only company in the parking industry that can deliver this service with face-to-face, two-way video communication. Putting this personal, human touch back into an automated situation enhances the customer experience, provides metrics to improve operational efficiencies, increases successful payments and outcomes and ensures customer service calls are answered. Learn more at www.helpmeparker.com.