Tag Archives: online course

Frontline Live: Effective Communication: The Importance of Active Listening – June 30, 2020

Effective Communication: The Importance of Active Listening

Discuss effective communication methods and techniques that can be used when interacting with difficult customers.

Instructor: Cindy Campbell

Limited to 25 registrants.

$30 per attendee, or $75 for any three Frontline Friday sessions.

Frontline Live: How to Succeed in a Changing Workplace – Session 3: Changing Group Dynamics – June 30, 2020

How to Succeed in a Changing Workplace (Three Part Series) – Session 3: Changing Group Dynamics

Review the three phases of change and steps to effectively implement change.

Instructor: Kim Jackson, CAPP

Limited to 25 registrants.

$30 per attendee, or $75 for any three Frontline Friday sessions.

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Frontline Fridays: Effective Business Communication – June 26, 2020

Effective Business Communication

Identify key communication issues; create concise, on-topic communication; and explore the concept of win/win communication opportunities.

Instructor: Matt Penney

Limited to 25 registrants.

$30 per attendee, or $75 for any three Frontline Friday sessions.

Frontline Fridays: Team Dynamics and their Effect on Organizational Agility – June 26, 2020

Team Dynamics and their Effect on Organizational Agility

Identify challenging team dynamics, recognize the effects of organizational change, and review the steps required to improve individual and organizational responsiveness.

Instructor: Cindy Campbell

Limited to 25 registrants.

$30 per attendee, or $75 for any three Frontline Friday sessions.

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Frontline Live: How to Succeed in a Changing Workplace – Session 3: Changing Group Dynamics – June 23, 2020

How to Succeed in a Changing Workplace (Three Part Series) – Session 3: Changing Group Dynamics

Review the three phases of change and steps to effectively implement change.

Instructor: Kim Jackson, CAPP

Limited to 25 registrants.

$30 per attendee, or $75 for any three Frontline Friday sessions.

Frontline Fridays: Developing Workplace Resilience – June 19, 2020

Developing Workplace Resilience

Review the concept of workplace resilience, discuss the importance of developing personal and professional resilience, and identify individual “attitude anchors” to maintain resilience.

Instructor: Cindy Campbell

Limited to 25 registrants.

$30 per attendee, or $75 for any three Frontline Friday sessions.

Frontline Live: Our Role in Resolving Workplace Conflict- June 16, 2020

Managing Conflict: Our Role in Resolving Workplace Conflict

Review the four sources of workplace conflict, explore resolution strategies based on the needs of others, and examine the importance of active listening.

Instructor: Cindy Campbell

Limited to 25 registrants.

$30 per attendee, or $75 for any three Frontline Friday sessions.

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Online Course: Article Quiz: COVID-19 Industry Response: Building A Roadmap to Recovery

Article Quiz: COVID-19 Industry Response: Building A Roadmap to Recovery

Level: Foundational/basic course

About the Course: This self-paced reading activity based on the June Issue of Parking & Mobility magazine highlights our industry’s short-term response to the COVID-19 crisis and how to develop recovery plans that are both bench-marked and safe for patrons, employees, and the public.

Objectives:

  • Recognize the impact of the COVID-19 crisis on the industry, especially across the municipal and academic sectors.
  • Review how organizations responded to the crisis and the specific challenges the parking, transportation, and mobility industry will face.
  • Examine how specific initiatives, both technology and operations-related, may develop into best practices.
  • Evaluate the longer term impacts of the pandemic and response for our industry and the proposed impact on transit, demand, and mobility services.

 

Thinking of applying to become a CAPP? Successful completion of this course earns 1 point towards the professional development portion of the CAPP application requirements or 1 points on the CAPP Recertification, Recordkeeping Form, Program Type 5.

Course Credits: 1 CAPP Point

Time to Complete: About 1 hour (Self-paced: Stop and start, to return to where you left off at any time.  Course available for 6 months from date of purchase.

Cost: IPMI Members: Free, Non members: $95

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Frontline Fridays: How to Succeed in a Changing Workplace (Three-part Series) – Session 2: Identifying the Phases of Change- June 19, 2020

How to Succeed in a Changing Workplace (Three Part Series) 

Session 2: Identifying the Phases of Change

Review the three phases of change and steps to effectively implement change.

Instructor: Kim Jackson, CAPP

Limited to 25 registrants.

$30 per attendee, or $75 for any three Frontline Friday sessions.

Frontline Live: How to Succeed in a Changing Workplace – Session 2: Identifying the Phases of Change – June 16, 2020

How to Succeed in a Changing Workplace (Three Part Series)

Review the three phases of change and steps to effectively implement change.

Session 2: Identifying the Phases of Change

Instructor: Kim Jackson, CAPP

Limited to 25 registrants.

$30 per attendee, or $75 for any three Frontline Friday sessions.