Tag Archives: management

Frontline Fridays: How to Succeed in a Changing Workplace – Session 3: Changing Group Dynamics – June 30, 2020

How to Succeed in a Changing Workplace (Three Part Series) – Session 3: Changing Group Dynamics

Review the three phases of change and steps to effectively implement change.

Instructor: Kim Jackson, CAPP

Limited to 25 registrants.

$30 per attendee, or $75 for any three Frontline Friday sessions.

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Frontline Fridays: Team Dynamics and their Effect on Organizational Agility – June 26, 2020

Team Dynamics and their Effect on Organizational Agility

Identify challenging team dynamics, recognize the effects of organizational change, and review the steps required to improve individual and organizational responsiveness.

Instructor: Cindy Campbell

Limited to 25 registrants.

$30 per attendee, or $75 for any three Frontline Friday sessions.

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Frontline Fridays: Our Role in Resolving Workplace Conflict- June 16, 2020

Managing Conflict: Our Role in Resolving Workplace Conflict

Review the four sources of workplace conflict, explore resolution strategies based on the needs of others, and examine the importance of active listening.

Instructor: Cindy Campbell

Limited to 25 registrants.

$30 per attendee, or $75 for any three Frontline Friday sessions.

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Stand Strong Even if You Stand Alone

person standing with shadow of strong personBy Tope Longe

The world has been rocked by unprecedented occurrence. The norm, as we know it, faltered. Many have been thrown into incomprehensible situations. Many more are likely to be.

Change in status quo. Transition too!

Transition is “the process or a period of changing from one state or condition to another.” Being in transition can be likened to a temporary existence in a place with the potential to propel to a bigger and better state or place. The adverse could also be the case. In a period of upheaval, such as the one in which we currently live, many are in transition. Many more will end up in transition. The comforting point to note is that transition doesn’t limit ability. It doesn’t reduce knowledge. It allows for growth and development through effective management and utilization of resources and skills at one’s disposal. The key is in the management of the situation.

Transition is no different from change. While no change is vastly preferable by many, change is inevitable; likewise transition. The success is in the management.

We are more adaptable than we perceive. Every being, every individual has the ability to manage change and progress to a new playing field. Yes, there’ll be nervous streaks—they come with the territory of stepping out of the known to the unknown. The immediate human reaction is to resist, especially when the change is done to us. But in today’s world, responsiveness to change is key. Change management is key to survival. How do we respond to the melting iceberg?

Tope Longe is a management consultant (in transition).

 

Free Online Shoptalk: Municipalities, Finance, & Recovery: Current Challenges and Next Steps

Wednesday May 13, 2020- 2:00 PM EST

Free Online Shoptalk: Municipalities, Finance, & Recovery: Current Challenges and Next Steps

Free to all Industry Professionals

Access the Recording here

 

Join IPMI for our next online Shoptalk diving into cars, cash, and financial impacts to operations. Open to all, moderator Tiffany Smith will lead the group in discussions centering on three key questions. First, discuss of the impact to the short-term financial picture, including revenue, plans to streamline operations to cover losses, and anticipated changes to programs and policies for recovery. Second, address changes to consumer and patron behavior, your expectations of demand in the immediate and longer term, and potential medium-term changes in curbside (and off-street parking) management. Finally, explore adaptions to policies, programs, staffing, customers, and tech to prepare for future operations.

We understand this is an extremely busy time and will record the online shoptalk and distribute to all members and colleagues.  If you have a question or would like to share something that has worked for your organization in advance, please email Fernandez@parking-mobility.org.

 MODERATOR:

 

Tiffany Smith bio pixTiffany Smith, Director of Parking Authority of River City, Louisville Metro Government

I graduated from the University of Kentucky in 1993 and obtained my MBA in 2001. I have been with Metro, Parking Authority for 23 years. I started in Accounting and moved to Administration and now I am the Director. Team building, customer service and improving our operations through technology, innovation and creative thinking are my initiatives in operating the agency. I’m still very much invigorated and excited about how we can make Louisville a better city to live, work and park. My staff is my greatest professional asset.

I am a lifelong learner and am always excited to know more. I serve on the YMCA downtown board, participate in Toastmasters weekly, serve on the International Parking Institutes membership committee and serve on the Bates Community Development Corporation board. I enjoy spending time with family, exercising and traveling. I teach Sunday school youth and serve as a mentor at Newburg middle school through Metro Mentors.

I am hopeful to return to my studies at Southern Baptist Theological Seminary and finish my Masters in Family and Biblical counseling. This is a dream deferred. I have 3 kids that make me smile and give me purpose; they are my greatest life accomplishment.

Free Online Shoptalk: Frontline Staff – Challenges & Successes in the Time of COVID-19

Free Online Shoptalk: Frontline Staff – Challenges & Successes in the Time of COVID-19

Friday May 29, 2020,  2:00 pm – 3:00 pm ET

Pre-registration required to attend.

Free to all industry professionals

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In response to the current pandemic, our frontline staff are tasked to carry out their work assignments in disruptive, creative and ever-changing ways. Interactions with customers, on-going process modifications, public expectations, as well as recognizing the need for self-care are all on the table for discussion.

Come prepared to network, ask questions, share your current experiences and learn from your peers during this interactive session.

Moderator: Cindy Campbell

 

Cindy Campbell, Senior Training & Development Specialist, International Parking & Mobility Institute. With over 35 years of experience in law enforcement, parking, and transportation services, she brings comprehensive industry knowledge and professional experience to the IPMI training program. Cindy is a Past Chairman of the Board for the IPMI and is credited as one of the founders of the Parking Matters® initiative.  Prior to joining the staff at IPMI, Campbell served as Associate Director of University Police for California Polytechnic State University. She is now dedicated to providing staff training, motivation, and skill enhancement through IPMI onsite training programs.

Free Online Shoptalk: Leadership on Their Terms to Ease Stress and Enable Focus

Wednesday May 6, 2020- 2:00 PM EST

Free Online Shoptalk: Leadership on Their Terms to Ease Stress and Enable Focus

Pre-Registration is required to attend

Free to all Industry Professionals

Access the Recording here

IPMI invites all industry professionals in parking, transportation, and mobility to discuss how the COVID-19 crisis has impacted your various mobility programs and options, including how we plan for municipal on street operations post COVID-19.

Now more than ever, empathy, self-awareness, and sensitivity are key aspects to leading teams and maintaining healthy relationships (just ask any celebrity busted on social media for complaining about cabin fever from their palatial home). Meeting employees where their heads are to communicate change, celebrate success, and break bad news are the leadership qualities that win the day in today’s environment.

If you’re leading others and, would like to go from good to better or haven’t really had to lean on these aspects of leadership until now, this online Shoptalk will be well worth your time. Join Colleen Niese and Vicki Pero from The Marlyn Group for a highly interactive session to discuss key strategies and take away easy-to-implement tactics to ensure your leadership from a distance will:

Objectives:

·        Make decisions that consider team members needs in a COVID-19 world.

·        Help manage stress for your team and you(!).

·        Support all in accomplishing the work at hand with as much focus as can be expected.

 

Speakers:

Niese headshotColleen M. Niese, SPHR understanding of what makes a business tick comes from her nearly 25 years of parking industry experience, and her insatiable curiosity about high-performing business.

With a background in leading an international shared services center to then consulting in strategic HR and customer service to now overseeing new business development, sales and client relations for Zephire, the people-first complete monthly parking solution, Colleen is well versed when it comes to a parking operator’s priorities in managing seamless monthly parking.  She possesses a unique skillset to listen to a client’s needs and connecting Zephire’s holistic solution to each individual’s expectation.  In her spare time, Colleen is a hopeless Cleveland Browns fan (there’s always next year!).

 

 

Vicki PeroVicki Pero, SPHR Well-balanced in parking operational leadership, field audit and employee development, Vicki is exceptionally qualified to lead implementing Zephire, the only monthly parking solution that makes parking personal, within each client’s organization.

Twenty-two years of experience in the parking industry have cross-trained Vicki to meet parking challenges from the inside out. As the key point person in overseeing our clients’ Zephire onboarding, Vicki approaches each project from her foundation of operations, customer service and audit expertise to ensure the Zephire solution succeeds on our clients’ terms, taking into consideration each one’s unique business model and parking portfolio. As a grad of THE Ohio State University, anyone who knows Vicki, knows where to find her every Saturday between September and November (go Bucks!).

Free Online Shoptalk: Leadership on Their Terms to Ease Stress and Enable Focus

Wednesday May 6, 2020- 2:00 PM EST

Free Online Shoptalk: Leadership on Their Terms to Ease Stress and Enable Focus

Free to all Industry Professionals

Access the Recording here

IPMI invites all industry professionals in parking, transportation, and mobility to discuss how the COVID-19 crisis has impacted your various mobility programs and options, including how we plan for municipal on street operations post COVID-19.

Now more than ever, empathy, self-awareness, and sensitivity are key aspects to leading teams and maintaining healthy relationships (just ask any celebrity busted on social media for complaining about cabin fever from their palatial home). Meeting employees where their heads are to communicate change, celebrate success, and break bad news are the leadership qualities that win the day in today’s environment.

If you’re leading others and, would like to go from good to better or haven’t really had to lean on these aspects of leadership until now, this online Shoptalk will be well worth your time. Join Colleen Niese and Vicki Pero from The Marlyn Group for a highly interactive session to discuss key strategies and take away easy-to-implement tactics to ensure your leadership from a distance will:

Objectives:

·        Make decisions that consider team members needs in a COVID-19 world.

·        Help manage stress for your team and you(!).

·        Support all in accomplishing the work at hand with as much focus as can be expected.

 

Speakers:

Niese headshotColleen M. Niese, SPHR understanding of what makes a business tick comes from her nearly 25 years of parking industry experience, and her insatiable curiosity about high-performing business.

With a background in leading an international shared services center to then consulting in strategic HR and customer service to now overseeing new business development, sales and client relations for Zephire, the people-first complete monthly parking solution, Colleen is well versed when it comes to a parking operator’s priorities in managing seamless monthly parking.  She possesses a unique skillset to listen to a client’s needs and connecting Zephire’s holistic solution to each individual’s expectation.  In her spare time, Colleen is a hopeless Cleveland Browns fan (there’s always next year!).

 

 

Remote Work

Free Online Shoptalk: Leading Remote Teams and Best Practices

Wednesday April 22, 2020 – 2:00 PM EST

Free Online Shoptalk: Leading Remote Team & Best Practices

Pre-Registration is required to attend

Free for all Industry Professsionals

Access the recording here

IPMI invites all industry professionals in parking, transportation, and mobility to discuss how the COVID-19 crisis has impacted your various mobility programs and options, including managing employees from home and best practices for working from home. We understand this is an extremely busy time and will record the online shoptalk and distribute to all members and colleagues.

Working from home comes with its perks, but also its challenges and frustrations. Join us to collaborate about how we’re managing people, organizations, and our own work and time while working from home during COVID-19. Bring your questions and the solutions that have worked for you for a discussion about the best ways to keep our companies, staffs, and selves at our best while the office is where we live.

If you have a question or would like to share something that has worked for your organization in advance, please email Fernandez@parking-mobility.org.

 

Moderator:

Vanessa Solesbee headshotVanessa Solesbee, CAPP, is Parking & Transit Manager for the Town of Estes Park, Colorado. In her role, Vanessa manages on- and off-street parking for a small mountain community that welcomes 4.5 million visitors each summer. Vanessa also manages Estes Transit, a free seasonal shuttle system with five routes serving 55 stops throughout the Estes Valley. Vanessa is currently leading one of the Town’s four COVID-19 operational response teams focused on accelerated economic and business recovery.  Vanessa is also President of The Solesbee Group, LLC (TSG), a management consultancy founded in 2013. TSG specializes in designing public involvement processes that support parking, transportation and mobility planning efforts for cities and universities. Vanessa was also part of Kimley-Horn’s parking planning practice from 2015-2017.