Tag Archives: legal

Protecting Parking Patrons’ Personally Identifiable Information

data protection and internet security concept, woman user typing password on computer for secured accessParking payment technology has advanced from the spare change in your wallet to an app on your phone hosted in the cloud. Digital parking apps and services provide ease and convenience to both parties to a digital parking transaction. However, while feeding quarters in a parking meter is a rather anonymous transaction, the use of a digital platform for a parking transaction requires a user to provide, and a company to store, personal and financial information of its users. This creates a duty for parking technology providers to properly secure and safeguard highly-valuable, protected personally identifiable information.

In the digital realm, protected personally identifiable information (PII) includes names, license plate numbers, email addresses, phone numbers, vehicle nicknames, passwords, and home addresses. Hackers and digital scammers spend a lot of time and effort attempting to infiltrate digital platforms to steal PII for criminal enterprise, resulting in billions of dollars of losses due to identity theft and fraud. The failure to properly secure customer PII can create liability to a digital service provider for reckless or negligent disclosure.

Michael J. Ash, Esq., CRE, partner with Carlin & Ward, shares the potential pitfalls and liabilities of personally identifiable data and some great tips for avoiding them, in this month’s Parking & Mobility magazine. Click here to read the whole article.

IPMI Webinar: The CCPA and State Efforts to Protect Consumer Privacy: What the Parking Industry Should Know

Live Online Webcast: Free for CPPA and IPMI Members $25.00 for Non-members

The California Public Parking Association (CPPA) in partnership with IPMI is hosting this presentation that will review the California Consumer Privacy Act of 2018 and various state efforts to protect the privacy of its citizens, including:

  • An overview of common privacy threats and legal landscape:  Shooting at a moving target
  • The intersection of expanding customer expectations and legal obligations
  • Discussion of what makes an information security/privacy program “defensible”?
  • The ROI for investing time and resources in an information security/privacy program
  • Effective strategizing for moving to the next level of cybersecurity and privacy protection


  • Understand the changing legal landscape related to consumer privacy and the likely legal changes on the horizon;
  • What efforts that they can engage in now to both prepare to meet their specific legal obligations and to implement information security/privacy program “best practices” in their organizations; and
  • Which internal and external resources (e.g., data privacy officers, outside counsel, information security experts) can help them right-size their efforts regarding a fast changing area of the law.


Sue Friedburg is the co-chair of Buchanan’s Cybersecurity and Data Privacy Group.  Sue advises clients about the rapidly evolving standards of care for safeguarding confidential information and responding effectively to security incidents that threaten to compromise our client’s valuable or protected information.  Sue has extensive experience advising clients on the fast-changing world of consumer privacy laws at the federal and state level.






Robert Holland regularly advises clients from all business sectors on the impact of consumer privacy laws and legislation that continue to be a hot topic across the United States.  Bringing his experience to businesses offering a variety of products and services, Rob helps them address the sometimes thorny implementation issues related to the laws.  No two businesses are the same, and Rob brings that recognition to help each business craft a unique approach to protect their customers and their reputations.






Jason Wrona is a legal veteran to the parking industry, having served as counsel to a number of public and private parking operators and related businesses.  Notably, Jason has served as the outside counsel to the Pittsburgh Parking Authority for more than 10 years.  He has a deep understanding of all facets of the parking industry and is proud to be counted as a “parking nerd.”

A Legal Framework for AV Implementation: Local Government

By Michael J. Ash, Esq., CRE

THE LAST MILE IN TRANSPORTATION will also be the most important in the implemen­tation of autonomous vehicles (AVs). While AV applications will have their place on highways, the most noticeable and profound effects AVs will bring to daily life will oc­cur in urban areas. Local governments and regulators will have the ability to reshape the built environment to accommodate AVs and changes to our transportation, parking, and mobility demands. Local governments should therefore be receptive to the needs of their constituents and plan for the integration of AVs into daily life.

This article is third in a four-part series on the legal challenges presented by emerging technologies. Part 4 in the series will examine challenges in the private sector with the regulation of autonomous vehicles. To read the first two articles, visit parking-mobility. org/resource­center and search “AV framework.”

Local governments have the best opportunity to be proactive in shaping how AVs define the future of trans­portation, parking, and mobility. The new federal guid­ance for automated vehicles published by the U.S. De­partment of Transportation, “Preparing for the Future of Transportation: Automated Vehicles 3.0,” outlines the best practices for local governments for AV deployment in five recommendations.

These are:

1. Facilitate safe testing and operation of automated vehicles on local streets. While many of the regu­latory constraints for real-world testing of AVs will come from state legislatures, local governments will need to implement the regulations in diverse and challenging urban settings. Local streets will provide challenges to AVs, including intersections, pedestri­ans, and road congestion. The built environment in urban areas should adapt to accommodate the test­ing of AVs for safe deployment. Local governments can best regulate their streets to include specific routes for AV testing in safe locations and during specific hours of operation.

2.Understand the near-term opportunities that au­tomation may provide. Municipal governments have an opportunity to be the early adaptors to AV technology through the deployment of municipal vehicle fleets. Current safety technology developed in AVs can be integrated in municipal vehicles, such as street sweepers and snowplows, for real-world testing with a driver still available to oversee the ve­hicle operation. Cities are looking to AVs for the next generation of public transportation. AVs are ideal for a closed-loop jitney service, offering low-speed transportation around a specific route. The ability of AVs to circulate throughout a downtown reduces the need for single-occupant taxi service by offering more efficient and assorted public transportation options. San Francisco, Calif., recently announced a plan to integrate AV public transportation in a new planned development to reduce the reliance on indi­vidual automobile ownership required to reach con­ventional modes of public transportation.

3.Consider how land use, including curb space, will be affected. Cities will need to reimagine how the curb is used in daily life. On-street parking will need to make way for AV queuing aisles for ride-hailing ser­vices and public transportation. Land use and devel­opment patterns may shift to integrate access to AV routes. As the reliance on individual vehicle owner­ship declines, parking requirements for land uses will also decline. Surface parking lots in downtown urban areas will become prime development opportunities as long-term parking demand declines. Other real estate development opportunities may be available to repurpose structured parking garages as AV stor­age, maintenance, and charging facilities are located outside prime city centers. Rather than proximity to densely populated areas, AV operators’ real estate needs will be based on ride-hailing demand and reliable sources of charging power. Local municipal zoning should begin to account for the shift in de­mand of AV vehicles. Zoning criteria should include current ride-hailing trends to analyze how parking demands may change in the future.

Parking and mobility professionals are encouraged to review AV 3.0 in full available for download at https:// www.transportation.gov/sites/dot.gov/files/docs/policy-initiatives/automated-vehicles/320711/preparing­future-transportation-automated-vehicle-30.pdf.
mand of AV vehicles. Zoning criteria should include current ride-hailing trends to analyze how parking demands may change in the future.

4.Consider the potential for increased congestion and how it might be managed. The deployment of AV transportation will be undermined if local reg­ulators do not prevent traffic and congestion. The potential speed and convenience of AVs will be lost if urban centers become congested with too many vehicles. Attempts to regulate the flow of AV traffic will be crucial in the early stages of deployment during the transition from driver-operated vehicles to AVs. Local governments should study traffic patterns and routes from ride-hailing services to plan better transportation efficiencies. The most efficient routes will combine speed of travel and the ability for ride-sharing, allowing more riders to mobilize in fewer AVs and do so faster. It is conceiv­able that as on-street parking is eliminated, there will be new travel lanes for AVs through densely populated areas.

5.Engage with citizens. Finally, the best guidance for local governments is to engage with citizens. Local governments are ideally suited to understand the needs and demands of their constituents and en­sure the deployment of AV technology is consistent with the patterns and trends of the community. By tailoring AV deployment to the concerns of their citizens, local governments can ease the transition from driver-operated vehicles to AVs.

Read the article here.

MICHAEL J. ASH, Esq., CRE, is partner with Carlin & Ward. He can be reached at michael.ash@carlinward.com.


Recognizing Excellence

Recognizing Excellence

IPI’s 2016 Professional Recognition Program awardees serve as leaders, mentors, and inspirations for the industry.

LOTS OF PEOPLE EMBODY THE “PROFESSIONAL” in “parking professional,” but there are those who do it in a way that not only leads their individual organizations to success, but inspires everyone around them to work a little harder, smile a little more, and strive to reach just a little higher every day. Those are the people IPI recognizes with its Professional Recognition Program awards, and this year’s recipients are no exception.
Honored at the 2016 IPI Conference & Expo in Nashville, this year’s awardees have mentored younger staff members, launched new programs, built bridges between parking departments and their larger communities, and served as leaders both at work and during their off hours. We hope you enjoy their stories and use them to inspire your staff and yourself!

Staff Member of the Year
Jeremy Hernandez | Bicycle Coordinator
The University of Texas at Austin Parking & Transportation Services

In just two years with Parking & Transportation Services at the University of Texas at
Austin, Jeremy Hernandez has become known as a leader and mentor for both his department and the university as a whole. In fact, he’s credited with both promoting excellence at his desk and developing strategic working relationships with local and state government entities, which is a huge plus for the university.

Hernandez oversees the daily operation of the bicycle program, which includes education, maintenance, enforcement, project coordination, wayfinding and communication, community events, auctions, and the daily operations of the campus bicycle shop. He also oversees the Orange Bike Project (a student-led initiative) and the BikeUT Twitter account, where he’s generated more than 600 messages about the university bike program and biking in general. This outreach has spilled over to Bike Texas, where he cultivates an active working relationship to spread the word about safe cycling throughout Austin and the state. Additionally, he works with the City of Austin to coordinate the city’s and university’s bike programs.

Hernandez was instrumental in procuring 100 new bike racks and 1,000 new bicycle parking spaces on campus, some in locations previously inaccessible. He suggested permeable surfaces to create bike parking in areas that weren’t suitable for it before, which combined a new parking addition with a sustainability element.

The UT-Austin Bike Auction, which attracted more than 500 people this year, also owes much of its success to Hernandez; it raised more than $20,000 to support campus bike infrastructure. And he’s done all of this with a great, positive attitude, terrific work ethic, and willingness to both get his hands dirty and lead by example.

Supervisor of the Year
Cathy Harrison | Office Supervisor
Arizona State University Parking & Transit Services, Tempe Campus

Cathy Harrison is one of those people everyone wants to work with. Kind, compassionate, helpful, and motivated, she’s worked with Arizona State University Parking & Transportation Services for more than 20 years.

A supervisor for the past 10 years, Harrison and her staff of seven serve more than 100,000 students and employees. She greets every co-worker and customer every day and helps boost morale, leading by example to encourage her employees to make smart decisions and taking a sincere interest in her crew and customers.

Harrison started her career with Arizona State University as a part-time employee and worked her way up to supervisor, giving her keen insight into each employee’s duties and challenges. Customers know they can rely on her to find the best possible accommodation for each unique situation, and she’s the recipient of several Sun Awards, which are given by university staff to their peers for individual excellence.

She was the first female president of a local chapter of the Tempe and Arizona Jaycees and guided her chapter to a “Chapter of the Year” designation. She is a Life Member of the Tempe Jaycees and received an Arizona Jaycee Senatorship in 1991; she was also named Outstanding Program Manager by the U.S. Jaycees for her work with St. Jude Children’s Research Hospital.

Lifetime Achievement Award
H. Carl Walker, PE | Chief Executive Officer
Carl Walker, Inc.

H. Carl Walker is wellknown throughout the parking industry as a pioneer in the design of new parking structures and has contributed much to the industry throughout his career. It all started at Precast Industries, Kalamazoo, Mich.; he eventually went to work with T.Y. Lin, an engineering consultant and professor at Cal Berkeley, and designed his first garage: a 600-space structure for General Motors in Detroit, Mich.

Walker founded the company that became Walker Parking Consultants in 1965 and launched what is now Carl Walker, Inc., in 1982. Walker has been personally involved in more than 2,500 parking projects during his career, including parking studies, structural engineering for parking structures, functional design of parking structures, prime design of more than 500 completed structures, restoration projects, and serving as expert witness on many projects.

Early in the 1970s, he led the development of standards for criteria to design parking decks; the manual included vertical loads and other information vital to long-lasting structures. Walker says memories of good projects are usually based on respecting the people who ran them and the good relationships formed during the process. But he’s also known for more technical successes, including:

  • Introducing design concepts that include the use of mercury vapor, sodium vapor, and metal-halide high-intensity lighting; glass-backed elevators; PVC drainage systems; the archistructure concept of structural concrete design; and durability design of extended service life.
  • Developing the first standards for criteria to design parking decks.
  • Speaking around the world.
  • Writing articles about parking structure design and restoration.
  • Being named an adjunct professor at the University of Michigan.
  • Receiving multiple awards from IPI, the University of Michigan, and other organizations.
  • Founding four companies specializing in parking consulting, design, and restoration.

Emerging Leader of the Year
Blanca Gamez | Assistant Director, Parking & Transportation Services
The University of Texas at Austin

Blanca Gamez was hired as a student assistant for special events for the University of Texas at Austin’s Parking & Transportation Services department back in 2000. She worked there until her graduation in 2004, returned to the department as an administrative associate in 2006, earned her master’s degree in public administration and urban and environmental planning, and along the way established herself as a transportation expert and leader both with the university and in the parking industry.

Gamez has held positions on multiple transportation organization boards and worked through numerous organizations to mentor young women preparing for careers in science, technology, engineering, math, and transportation. She’s also an academic coach for the College of Natural Sciences Texas Interdisciplinary Program and a senior advisor with the Con Mi Madre program, where she works with Latina women preparing to go to college.

Gamez is known for working with many groups to build support for car sharing, including establishing an innovative partnership with Zipcar; after seeing the success of the program at the university level, the City of Austin expanded its share program in a similar way. She made changes to the university carpool program that grew it from 50 users to nearly 1,500. And among her greatest successes is the BikeUT program, where she’s developed mixed-use pathways, increased the number of bike lockers and racks, established a bicycle hub and fix-it stations, led bicycle appreciation events, and mentored the student-led Orange Bike Project, which provides short-term rentals for students.

In 2014, Gamez began working on her PhD in adult, professional, and community education and expects to graduate in a few semesters.

Parking Organization of the Year 
Texas Tech University Transportation & Parking Services

During one weekend in November 2015, the Texas Tech University campus hosted the first men’s basketball game of the season; a conference volleyball game; the first round of the NCAA soccer tournament; a Lady Raiders Basketball Education Day game with 105 buses carrying 6,000 children; the final home football game with more than 55,000 fans; a press conference with more than 200 attendees; and 15 additional special events, along with the normal departmental operations on a campus with 35,000 students and 6,000 employees. Five years ago, this feat would have been next to impossible. Today, Texas Tech University Transportation and Parking Services (TPS) handles days like these with relative ease.

After years of complaints, heckling, parking shortages, insults unsuitable to print, and weekly editorial cartoons in the student newspaper blasting the department, TPS placed an intense focus on customer service and technology improvements.

First to come online was a license-plate-recognition (LPR) system coded for university parking use in August 2010. The switch went over extremely well with customers. The department continued its forward progress in fall 2013 with eCitations (the first paperless parking ticket program), becoming the first university parking system to commercialize its software.

Texas Tech also saw a large increase in students using alternative transportation. By fall 2015, 54 percent of students biked, walked, bused, or carpooled to campus. To handle the growth, TPS built bike parking areas, began reselling abandoned bicycles, and assisted the student government association with the management of bus routes and apartment route contract payments. The department changed its name from University Parking Services to Transportation and Parking Services to reflect the wider focus.

Customer service programs expanded:

  • Communications increased permit-holder notifications by email and text.
  • Marketing created the Bike Clinic, a free event for campus cyclists, winning an inaugural IPI Parking Matters® Marketing & Communications Award and earning plenty of campus news coverage.
  • Toys for Tickets encourages customers to exchange a new, unwrapped toy for dismissal of a parking citation.
  • Expectant Mother Parking (EMP) and Temporary Assistance Parking (TAP) programs provide closer parking to permit holders at no charge.
  • The free Motorist Assistance Program (MAP) saved 944 stranded motorists on campus in fiscal year 2015.
  • TPS developed a first-citation dismissal program to give students one citation at no charge to chalk it up to a learning experience.
  • The new abandoned bike sales program returned 130 bicycles to students and employees in 2014—its pilot year—and 342 in 2015.
  • Increased staffing and training helps create a great first impression with families at Raider Welcome move-in events and an increased presence at dozens of campus resource fairs.
  • Proactive Twitter and Facebook accounts provide additional customer service and communications outlets.

Increased efficiency led to increased sales, greater lot utilization, less abuse, and higher and multiple revenue streams. The customer-service focus stopped the editorial cartoons and instead led to informative pieces about parking updates and programs. TPS is now known for its flexibility, openness, service, and efficiency.

Parking Organization of the Year
The University of Texas at Austin, Parking & Transportation Services

As the fastest-growing large city in the U.S., Austin, Texas, is in a race for space, and on the University of Texas at Austin campus, the landscape is no different. New buildings are being erected each year where once there were surface parking lots. As these lots make way for academic progress, the university’s Parking and Transportation Services (PTS) department has adapted by moving parking to the periphery of campus and establishing a robust transportation system. With a campus of more than 75,000 people; events bringing in 100,000+ on a given day; a new medical school on the way; and only 90 full-time PTS employees, PTS runs efficient, innovative, and dedicated operations to provide access and mobility.

PTS added two garages in the past five years, and another three are currently underway. Along with adding electric vehicle (EV) charging stations in an older garage, the newest garage is LEED certified, and PTS is seeking Green Garage Certification (now Parksmart) for those under construction. Once complete, PTS will manage 12 garages and 50 surface lots, totaling nearly 17,000 spaces. Along with lot- and garage-specific permits, low-cost general surface permits are available to access periphery surface lots, and frequent buses transport parkers to and from central campus. PTS also offers a low-cost permit that provides access to periphery surface lots during the day and all-garage access at night and on weekends.

Event and departmental guest parking options include custom event garage access cards, single-use access cards, scratch-off permits, and online event parking through Click and Park, which has collected $350,000 in online event sales since 2012; 12 percent of event parking permits were purchased online last semester.

Within the past two years, PTS has focused on expansion of online services, adding the ability to recharge garage debit cards, as well as manage permit waitlist selections. The university shuttle system has 10 dedicated routes to shuttle individuals around campus, as well as to student housing areas in Austin. PTS partners with the local public transportation provider to offer university affiliates fare-free rides on both the shuttle system and 70 mainline system routes. PTS also collaborated with the university athletics department to provide the Longhorns Express bus service between remote lots and the stadium on football game days.

The uRide 24-5 program operates five days per week providing fare-free car service home from the library after midnight, while uRide Safe Ride was designed to give students safe, no-charge car rides home from the downtown entertainment district. It joins PTS’s other collaboration, the E-Bus, which provides fare-free bus service to and from downtown.

One of PTS’s biggest pushes in recent years has been to improve cycling on campus. PTS’s BikeUT program has semester auctions and runs The Kickstand, a bike hub selling supplies and loaning tools and offering registration. Recently, PTS also began managing a shop where cyclists can rent bikes or use tools.

James M. Hunnicutt, CAPP, Parking Professional of the Year
Anne Guest | (Retired) Director
Missoula Parking Commission

During Anne Guest’s 20-year tenure, the Missoula Parking Commission (MPC) evolved into a full-service agency that builds and manages parking in the Missoula, Mont., community and serves as a major player in local economic development initiatives.

One of the characteristics that sets the MPC apart from most parking programs in the country is its level of community engagement. The MPC and Guest were involved in a wide range of community initiatives, including active involvement with almost every community development agency and significant institutional organization in Missoula. The positive and intimate relationship of the MPC to the Missoula Downtown Association, the Missoula Redevelopment Agency, and the Downtown Business Improvement District formed the basis of a cohesive and well-integrated downtown partnership.

Guest and the MPC worked closely with several other organizations to create a comprehensive and integrated access management network in downtown Missoula. The MPC became an effective contributor in the community and economic development arenas along with parking and transportation.

Under Guest’s leadership, the MPC became a major funding partner and active participant in the Greater Missoula Downtown Master Plan. Perhaps the most significant parking program action item to emerge from this was the decision to build a significant new parking garage to support a focus on retail growth. The Park Place garage was an important catalyst project for the community and won an IPI Award of Excellence.

Guest also oversaw the development of a parking strategic plan, which was an integrated element of the Greater Missoula Downtown Master Plan. The MPC adopted a strategic framework of 10 guiding principles that aligned parking philosophies and programs with the larger downtown strategic goals and objectives. To keep the community informed of the parking program’s progress, the MPC created an annual report that further explained the importance and contributions of the MPC. The report included a section titled “Why Parking Matters.”

Finally, Guest oversaw an upgrade to the latest modern multi-space meter technology that added a wide range of positive downtown customer service enhancements.

James M. Hunnicutt, CAPP, Parking Professional of the Year 
Melinda Alonzo, CAPP | Director, Parking & Transit
Arizona State University Parking & Transit Services

To many, parking is thought of as merely two stall lines, nine feet apart, that designate where a car can be left unattended. To Melinda Alonzo, it’s about leading-edge technology, abundant alternate transportation options, and innovative programs with an unwavering focus on customer service.

In 2011, Alonzo introduced Service Blueprinting to Arizona State University Parking & Transit Services (ASU PTS). More than 60 PTS employees have participated in Service Blueprinting training, mastering a versatile and practical technique that visualizes service processes and delivery from a customer’s point of view.

Under Alonzo’s stewardship, bicycling at ASU has blossomed into a program that boasts three card-access bicycle parking facilities; four bike valet stations; nearly 4,000 registered bicyclists; and 25 percent more bike racks on campus than there were just three years ago.

In 2006, she created an in-house communications team to facilitate more effective and timely information to PTS customers. This venture proved so successful that the associate vice president for university business services employed the team to assist other departments with their communications efforts. Alonzo developed the Gimme-A-Break program in 2007—vehicles not in the parking database system receive a $0 citation upon their first parking citation on campus. She also established the Eco-Pass, which allows for 30 all-day in/out parking privileges at a designated parking structure or lot. This program makes taking alternate forms of transportation more attractive because it provides commuters with a safety net during rainy-day situations.

In what is perhaps the most tangible proof of giving back to the campus community, Alonzo created the Benefactor Program to donate parking revenue to a university program or student-run organization. More than $18,000 has been donated to Arizona State University’s American Dream Academy, Student Health Outreach for Wellness, and the ASU School of Art combined.

TPP-2016-07-Recognizing Excellence


Passing the Baton

by Monica Tanksley tpp-2016-06-passing-the-baton_page_1

Raising the Next Generation of Parking and Transportation Leaders

HAVE YOU EVER WATCHED A TRACK AND FIELD RELAY RACE? As the lead runner on each team runs the first part of the race, the next runner gets prepared. The runner anxiously times his or her teammate’s arrival and begins running before the lead runner has overtaken him or her.

A relay race is won in the exchange of the baton. The runners must transfer the baton in an exchange zone; if they fail to make the exchange in this zone, the team is disqualified. The crucial moment arrives, and the lead runner surrenders the baton to the next runner. Even the smallest hesitation or miscalculation can cost the team the race.

The new generation of parking and transportation leaders is ready and waiting in the wings, and the parking and transportation baton has to be passed on to this generation. It’s inevitable. If we fail to pass on our resources and industry knowledge to the next generation’s up-and-coming men and women so they can run their leg of the race, they will be stranded at the starting block without a baton.

Passing It Along
We must develop, train, and mentor young parking professionals so they can develop, teach, and train other young men and women to succeed them from generation to generation. It is critical that we develop the next generation of parking and transportation leadership. If we lack the sensitivity, readiness, and willingness to train them and pass the baton, we fail to groom our future parking and transportation leaders. Gloating over our own accomplishments and not wanting to grandfather the next generation into the field because we fear this group might be more talented than us is failing to ensure successorship.

Mentoring is nothing more than a relationship through which one person empowers and equips another. Some important factors that may hinder the transfer of the parking and transportation baton are:

  • Poor mentoring procedures.
  • The lack of intentional mentoring.
  • Incorrect/wrong mentoring.

We may tend to lack proper mentoring methodologies and procedures, and that leads to a poor quality mentoring. Proper mentoring should be a prerequisite in development of our leaders-to-be. The parking and transportation industry has a great need for well-prepared, properly trained men and women to follow in our footsteps.

Intentional Mentoring
We may also tend to skip intentional mentoring—we lack a deliberate strategy to prepare our successors. We mentor informally without a purposeful and focused strategy plan to train our trainees. We train passively or occasionally from a distance, being casual, informal, and with a lack of supervision. We allow younger staffers to tag along with us and observe and learn on their own in the hopes they will pick up on accountability and reliability. As we all know, that doesn’t happen accidentally, so we need to change the way we teach on the job. We must mentor intensively with discipline, guidance, and coaching. We must manage our relationship while being focused and organized.

Good mentors produce good successors. When mentoring is unstructured and ineffective, our successors will not be well-prepared or secured. It’s imperative we invest in them. A good mentorship is intentional and intensive and provides the right environment for potential leaders to rise up to their own place of influence. Weak, casual, non-focused, or disorganized mentoring is damaging.

When passing the parking and transportation baton, we must be focused and goal-oriented. We must give our trainees a sense of direction and bearing as well as a directed vision and mission. There must be a plan, a strategy, and supervision. We must invest as well as instruct.

We also should be careful that as mentors we don’t have a short vision, an over-domineering spirit, or become too busy to find the proper time to train. As senior staff, we must pass the benefits of our experience on to our successors.

Determining our Legacy
Before we pass the baton, however we first must make sure there is a baton to pass on and that the baton is not dropped. How can one pass on a baton if it’s not there to pass, if there is no legacy or vision to pass on or leave behind? We must ask ourselves several vital questions to be sure the baton is passed:

  • Do I have a next man or woman in line?
  • Am I serious enough to prepare him or her?
  • Do I have a plan to develop him or her?
  • Am I willing to invest time in him or her?

If the answer to any of these questions is no, the baton will not be passed. We must know how to secure young men and women into the industry and propel them into their rightful places as leaders. There are several ways we can properly pass the parking and transportation baton successfully on to the next generation. We can give people proper apprenticeship training, provide the right climate for their development, empower them, and—most importantly— believe in them!

Parking and transportation’s future will be digital. Working digitally will require managing digitally. Parking and transportation apps will be routinely used in everyday business operations and in every aspect of running a parking and transportation organization, from leadership development and recruitment decisions, to wage and benefit incentives. It is for this reason we need to look for what I call altrocentric leaders to lead.

What is an altrocentric leader? In past generations, leaders were categorized as egocentric—they used power and formal authority to get the job done and commanded results. Altrocentric leaders, on the other hand, keep their egos in check and view themselves as part of a greater whole of the organization. They take satisfaction in their team members’ accomplishments and in being productive team players themselves. They understand the nature of their leadership role and have an empathetic ability to attract, retain, and motivate the diversified and highly independent workforce of the future. They are not the “do as I say and say as I do” leaders of the past. Altrocentric leaders possess emotional intelligence, self awareness, and self control. They have the influencing skills future leaders will need to thrive in the ever-changing and challenging parking and transportation organizations of the future.

Going digital will demand leaders who aren’t afraid to learn from their younger colleagues. Although technical skills will be a prerequisite in this digital era, how the potential leaders apply their skills and experience to influence and lead groups when it’s time to hand off the baton will be key to their success.

We must be able to see the potential in our up-andcoming leaders, tolerate their mistakes, be flexible in handling their failures, have patience when time and experience are needed, and encourage and build our co-workers up when they fall along the way.

As coaches, we should focus on our employees’ hidden potential and strengths, persistently urge them to anchor themselves, help set their direction, and provide motivation, skills, and applications that meet the upcoming challenges and tasks that lie ahead.

Building Confidence
Our basic functions as coaches should be to impart confidence, skills, and knowledge to the next generation. We should motivate them to bring out the best in themselves and model our principles and values. We should observe our leaders-to-be in action while evaluating them and giving them feedback. We must teach them to have patience and time, be accountable, and accept responsibility.

There are certain qualities, however, that we must expect from those in whom we are investing time and effort. We should demand a standard from our potential leaders. They must be focused and determined to push on and come up. They must be disciplined to rise to a position of influence; not being disciplined can result in a downfall.

Unfortunately, we can’t turn back the clock. We can’t start over. We can’t insulate the new generation from the effects of the supply and demand of parking and transportation needs not being met. We can, however, transfer our parking and transportation industry morals, wisdom, values, and etiquette to the next generation.

A good leader doesn’t pass the baton too soon. A great leader does not hold on to the baton too long. Learning how to pass the baton neither too soon nor too late is an art. It is an art that must be rehearsed because both the giver and the receiver need lots of practice!

MONICA TANKSLEY is special events manager at the University of Rochester. She can be reached at mgayton-tanksley@parking.rochester.edu.

TPP-2016-06-Passing the Baton

Leaving the Desk

by Gloria Gallo, CAPP

Looking for insight into your parking operation? Spend a day with a frontline professional.tpp-2016-06-leaving-the-desk_page_1

AS EXECUTIVE DIRECTOR OF THE FORT LEE, N.J., PARKING AUTHORITY (LPA), I find it critical to spend time out on the street with my employees from time to time to get an idea of the issues they encounter on a regular basis. I have come to realize this practice not only benefits me as the director, offering insight into the positions and enhancing my own awareness of what goes on between my employees and the general public, but more importantly, it gives my officers a sense of worth that the agency they work for is interested in knowing firsthand about that part of the operation—the issues they encounter, how they handle disputes, and other complications. This also gives the employees the opportunity to demonstrate how well they do their jobs—or not.

In most cases, I have found officers are eager to share all they know and are more than open to suggestions to resolve their dilemmas. They are happy to show me how much I am missing sitting in my office on the phone or at meetings. I have found going out on the road with my officers here and there to check on equipment performance, defuse a specific situation, or to determine why summonses are down/up, etc., is not really enough. It has become apparent that there is still much more going on and much to be learned by being out there in that day-to-day environment in the capacity of the officer. This experience has given me an incredible amount of valuable knowledge.

Because most people do not recognize all the services some parking authorities provide to their communities, these agencies are only looked upon as the ticket-giving departments of municipalities. As we all know, parking enforcement officers (PEOs) meet all kinds of controversy out on the streets, and how they act and react has a tremendous effect on the public’s perspective of the authority, both structurally and politically.

Parking enforcement officers are the face of your agency; that realization becomes clear when people come into your office and complain about a citation they received and are upset about the officer’s behavior, whether founded or unfounded. The public groups together the director and the entire staff in their unique perspective of an unsettling experience. Directors find themselves needing to be diplomatic and understanding of the public’s side of the story while needing to support the officer’s decision on how the situation was handled, even though the director was not there, has no idea what was said back and forth, and may not even be familiar with such incidents. However, directors can get a better feel for the overall picture and what staff approaches should be during controversy when they have had firsthand experience on the road dealing with the public.

The Battle
Everyone deserves to feel appreciated and respected for the job he or she does. One thing I have learned from witnessing the backlash an enforcement officer gets from some members of the public is we have to be thickskinned. People can be cruel when they feel they have been wronged, and that’s when the battle begins. There are so many excuses used, and some are legitimate, but most are not. The public is also under the impression they can dispute and correct any misunderstanding or errors right there on the street. Some get so angry they spit, tear up their tickets and throw them in our faces, and then scream out a number of commonly used expletives. Parking officers must really step back and remove themselves from these types of situations, both physically and emotionally.

Many people are simply uncomfortable with the presence of a parking officer, even when they are not in any violation. Just seeing an officer walking down the street checking meters annoys some enough to call out or to go running to the officers to make sure their vehicles are safe from ticketing. As a firsthand observer, the director gains a whole new respect for the job these employees do.

Getting Heated
A lesson from my days shadowing staff on the street: Officers generally welcome guidance in dealing with heated disputes. We might take for granted that our people would deal with the public accordingly, but it can be quite difficult to maintain composure in the midst of some intense situations. The ability to defuse a situation that becomes chaotic is an essential tool necessary for the officers’ effectiveness, as well as their safety. As a group, which includes members of the administrative staff, I find it invaluable to discuss these matters and share experiences and methods that work and don’t work. Both types of methods are equally important to examine. It would be advantageous to any agency to enroll its officers in professional training seminars that focus on the dos and don’ts of enforcement confrontations.

On most days, extreme confrontation is not the norm. However, another issue that becomes a challenge is “to summons or not to summons.” Setting written policy is always best, but there are those exceptions that may not be covered in the overall guidelines. The practice I find most effective is to let my employees know that if they are in doubt, don’t sweat it out. It is OK to let a ticket go rather than issue a summons that was written in error. I find it is more beneficial to instruct my employees on methods of improving their good judgment than to suffer the wrath that may follow erroneously written tickets. Everyone makes mistakes, but we can all learn how to implement effective practices when we take the time to stop and think, put ourselves in the place of motorists, and then make educated decisions, for example. This is a very effective method when dealing with the issue of insufficient signage.

In Court
Meeting with the general public in court is where officers say they get the chance to present themselves in a different light, so to speak. This is the place where they are in a structured environment, and they have documentation and photographs to support their summonses. Not only does court allow them to prove their case, but also on a more positive note, they feel it gives them the opportunity to talk to the individual in a more reserved environment. Here, they can actually sit down with the person and discuss the options. The officer also has the court’s legal representation available for additional support and/or guidance. Another important factor is the good working relationship the officers have with the prosecutor. Observing proceedings lets me see there is a mutual respect between both parties that allows the process to work through quickly, efficiently, and favorably for all involved.

Our authority uses PATS, a real-time, automated ticketing system tied directly to the administrative office of the courts in Trenton. Officers’ training in the care and maintenance of their equipment is critical; they cannot work without it. Learning what their needs are for the proper upkeep during a day on the street was highly beneficial, and I learned about challenges such as batteries not recharging, data not downloading properly, printers skipping and not printing the summonses properly, and other miscellaneous malfunctions.

Normally, the officer would report these types of issues to the help desk. Stepping in and reaching out to the state from the director’s desk makes a difference in the response time in comparison to the help desk calls that are made by the PEOs. This is one approach to taking action in keeping our equipment up and running with less downtime.

Fort Lee’s northern location during the winter months only adds to the already challenging job of working out in the elements, not only with equipment freezing up at times, but because parking enforcement officers are also burdened with having to walk in the ice and snow and determining whether a person can get to the meter to pay or not because of the weather. I was pleased to find out my officers were not taking advantage of the situation by lessening their efforts but, on the contrary, were frustrated they could not do their jobs effectively.

In the past, they offered to work with our maintenance department to clear the snow from high-occupancy metered areas. Of course, bad-weather winter months result in fewer tickets, loss of revenue, and many unproductive workdays. Believe it or not, the officers are as concerned about the stability of the authority as I am and expressed their desire to do their part in the continuation of keeping our agency a vital part of the community.

Being out in the field learning about my agency’s operation from a parking enforcement officer’s perspective was an invaluable, enjoyable, and eye-opening experience. There is so much more to these employees than the public believes. They are sharp, eager to do a good job, work independently, and so appreciated the time I spent with them as they were happy to “train” me in the practices and manner in which they conduct themselves in their day-to-day work ethics. They educated me in many ways, not just in how they are able to follow policy set before them but also in the personal way they journey through their days and how they make decisions based on their integrity. We are fortunate to have such a dedicated and enthusiastic parking enforcement team. Kudos to the FLPA crew!

GLORIA GALLO, CAPP, is executive director of the Fort Lee, N.J., Parking Authority. She can be reached at gloriag@fortleepa.org.

TPP-2016-06-Leaving the Desk




tpp-2016-03-parking-authorities-and-parking-utilitiesBy Leonard T. Bier, JD, CAPP


Virtually all municipalities recognize the importance of providing on- and off-street parking for residents, visitors, shoppers, and persons employed within their cities. However, not every municipality realizes the importance of integrating all aspects of providing public parking within the framework of a parking system.

When parking functions are divided between multiple city departments, no single person is responsible for planning, managing, operating, or delivering municipal parking services to the public. The municipality often does not know the actual cost of providing public parking or the net revenue derived from parking fees.

The most efficient and effective way to provide municipal parking services is via a parking system, which means the delivery of municipal parking services to the public by a single government entity charged with the responsibility of managing, planning, and operating all aspects and functions (enforcement, collection, and repair) of on- and off-street parking services.

Parking Authorities
In 1948 New Jersey adopted N.J.S.A. 40:11A et. seq., commonly known as the parking authority law, which authorized municipal governments to create an independent parking authority. A New Jersey parking authority  has five commissioners appointed by the governing body of the municipality for staggered five-year terms or seven commissioners with two mayoral appointments and five governing body appointments. A parking authority may employ an executive director, attorney, parking consultant, engineer, accountant, auditor, financial adviser, and other professionals and staff necessary to manage and deliver parking services to the city.

State statute 40:11A-6 grants parking authorities extraordinary powers that include eminent domain (condemnation powers) and the ability to buy, sell and/or lease property as a lessee or lessor; construct mixed-use development projects and parking facilities; borrow money; issue bonds; mortgage its assets; enter into contracts; and retain earnings. Mixed-use projects owned or leased by a New Jersey parking authority are exempt from real estate taxes, and parking fees are exempt from sales tax.

Parking authorities are independent and, on occasion, raise off-street parking fees or pursue goals, objectives, or projects not supported by a majority of the municipal governing body. Parking authorities are not directly controlled by the local governing body.

Parking Utilities
A municipality may operate a parking utility, which has a number of the strengths of a parking authority: an executive officer; operating budget and debt service separate from the municipality; and the ability to generate annual surplus revenue and retain earnings.

One negative associated with a parking utility is limited independence: The chief executive usually reports through the city administrator/manager or CFO or the city manager also functions as the CEO of the utility. The local governing body retains jurisdiction over rates, fees, capital projects, operating budget, and personnel. Parking revenues in excess of annual operating expenses are generally turned over to the city’s general fund and are not usually reinvested into the parking system generating the revenue.

A parking utility does not have the power of condemnation and eminent domain, which must be exercised by the municipal governing body. A parking utility usually does not have the statutory authority to pursue mixed-use development as part of a municipal structured parking facility project.

The hands-on control exercised by the municipal governing body places a parking utility’s planning and decision-making within the political process. In municipal environments in which control of the mayor’s office and governing body are continually contested, parking can become a political issue rather than a parking planning best practice, which can affect a parking utility’s ability to pursue public parking improvements and objectives.

Whatever direction a municipal government chooses to pursue to provide public parking services, parking authorities and parking utilities are better methods for the delivery of parking functions and services than decentralized multiple city departments.

LEONARD T. BIER, JD, CAPP, is the principal of Bier Associates. He can be reached at lenbier@optonline.net or (732) 828 – 8864

TPP-2016-03 Parking Authorities and Parking Utilities