Effective Communication: The Importance of Active ListeningDiscuss effective communication methods and techniques that can be used when interacting with difficult customers.
Instructor: Cindy Campbell
Limited to 25 registrants.
$30 per attendee, or $75 for any three Frontline Friday sessions.
Review the three phases of change and steps to effectively implement change.
Instructor: Kim Jackson, CAPP
Limited to 25 registrants.
$30 per attendee, or $75 for any three Frontline Friday sessions.
Effective Business CommunicationIdentify key communication issues; create concise, on-topic communication; and explore the concept of win/win communication opportunities.
Instructor: Matt Penney
Limited to 25 registrants.
$30 per attendee, or $75 for any three Frontline Friday sessions.
Team Dynamics and their Effect on Organizational AgilityIdentify challenging team dynamics, recognize the effects of organizational change, and review the steps required to improve individual and organizational responsiveness.
Instructor: Cindy Campbell
Limited to 25 registrants.
$30 per attendee, or $75 for any three Frontline Friday sessions.
How to Succeed in a Changing Workplace (Three Part Series) – Session 3: Changing Group DynamicsReview the three phases of change and steps to effectively implement change.
Instructor: Kim Jackson, CAPP
Limited to 25 registrants.
$30 per attendee, or $75 for any three Frontline Friday sessions.
Developing Workplace ResilienceReview the concept of workplace resilience, discuss the importance of developing personal and professional resilience, and identify individual “attitude anchors” to maintain resilience.
Instructor: Cindy Campbell
Limited to 25 registrants.
$30 per attendee, or $75 for any three Frontline Friday sessions.
Review the four sources of workplace conflict, explore resolution strategies based on the needs of others, and examine the importance of active listening.
Instructor: Cindy Campbell
Limited to 25 registrants.
$30 per attendee, or $75 for any three Frontline Friday sessions.
How to Succeed in a Changing Workplace (Three Part Series) Session 2: Identifying the Phases of Change
Review the three phases of change and steps to effectively implement change.
Instructor: Kim Jackson, CAPP
Limited to 25 registrants.
$30 per attendee, or $75 for any three Frontline Friday sessions.
Review the three phases of change and steps to effectively implement change.
Session 2: Identifying the Phases of Change
Instructor: Kim Jackson, CAPP
Limited to 25 registrants.
$30 per attendee, or $75 for any three Frontline Friday sessions.
Two Day Course – July 14, 2020 and July 16, 2020, 1:00 PM ETCost to attend: $150 for IPMI members; $300 for non-members.
In this intermediate level course, industry leaders will be provided wicked problems and practice how to solve them. Learn what makes a problem wicked. The easy problems are solved, the ones left for executives are wicked.
Objectives:
Presenter: Dr. Andrea Hornett
Andrea Hornett taught strategy at Penn State and is retired from the business faculty at Temple University, Philadelphia, PA. Dr. Andy researched virtual teams at Xerox, earning her doctorate at The George Washington University. She has more than a hundred presentations and peer reviewed publications in organizational problem solving and learning, leadership, ethics, and knowledge transfer. In her extensive business career, she developed and consulted on global strategies and organizational solutions (e.g. DuPont Pharmaceuticals, The GAP, National Alliance of Business, Manufacturers’ Association of the Delaware Valley).
Course Credits: 4 CAPP Points for Candidates and 4 CAPP Points for recertificants in Program Type 5.