Tag Archives: IPMI

Frontline Live: Our Role in Resolving Workplace Conflict- June 16, 2020

Managing Conflict: Our Role in Resolving Workplace Conflict

Review the four sources of workplace conflict, explore resolution strategies based on the needs of others, and examine the importance of active listening.

Instructor: Cindy Campbell

Limited to 25 registrants.

$30 per attendee, or $75 for any three Frontline Friday sessions.

Register button

Frontline Fridays: How to Succeed in a Changing Workplace (Three-part Series) – Session 2: Identifying the Phases of Change- June 19, 2020

How to Succeed in a Changing Workplace (Three Part Series) 

Session 2: Identifying the Phases of Change

Review the three phases of change and steps to effectively implement change.

Instructor: Kim Jackson, CAPP

Limited to 25 registrants.

$30 per attendee, or $75 for any three Frontline Friday sessions.

Frontline Live: How to Succeed in a Changing Workplace – Session 2: Identifying the Phases of Change – June 16, 2020

How to Succeed in a Changing Workplace (Three Part Series)

Review the three phases of change and steps to effectively implement change.

Session 2: Identifying the Phases of Change

Instructor: Kim Jackson, CAPP

Limited to 25 registrants.

$30 per attendee, or $75 for any three Frontline Friday sessions.

Online Instructor Led Learning: Wicked Problem Solving – July 16, 2020

Two Day Course –  July 14, 2020 and July 16, 2020, 1:00 PM ET

Cost to attend: $150 for IPMI members; $300 for non-members.

Register button


In this intermediate level course, industry leaders will be provided wicked problems and practice how to solve them. Learn what makes a problem  wicked. The easy problems are solved, the ones left for executives are wicked.



  • Learn about your approach to problem solving and those of others.
  • Practice identifying the three aspects that make a problem wicked and recognize steps on how to solve them.
  • Practice identifying wicked problems given current real-life scenarios that the industry is facing due to COVID-19.
  • Identify the people problems that impede solutions.


Presenter: Dr. Andrea Hornett


Andrea Hornett taught strategy at Penn State and is retired from the business faculty at Temple University, Philadelphia, PA. Dr. Andy researched virtual teams at Xerox, earning her doctorate at The George Washington University. She has more than a hundred presentations and peer reviewed publications in organizational problem solving and learning, leadership, ethics, and knowledge transfer. In her extensive business career, she developed and consulted on global strategies and organizational solutions (e.g. DuPont Pharmaceuticals, The GAP, National Alliance of Business, Manufacturers’ Association of the Delaware Valley).


Course Credits: 4 CAPP Points for Candidates and 4 CAPP Points for recertificants in Program Type 5.

View browser and system requirements.

IPMI News: IPMI Partners with City Tech to Launch the Millennium Gateway Innovation Lab

City Tech collaborative logoIPMI Partners with City Tech to Launch the Millennium Gateway Innovation Lab, a Cross-Sector Collaboration to Help Shape the Future of the Parking Industry

May 6, 2020

In partnership with the International Parking & Mobility Institute, City Tech Collaborative is launching a new Millennium Gateway Innovation Lab, a cross-sector consortium that will transform urban parking facilities – including Millennium Garages, which spans 3.8 million square feet beneath downtown Chicago – into testbeds to envision and implement new technology-enabled solutions and business models to help shape the future of the parking industry.

Founding Members of the Lab include Millennium GaragesSP+, and Arrive. As the world’s largest association of professionals in parking, transportation, and mobility, IPMI is a Strategic Partner to the effort.

The Millennium Gateway seeks to more fully integrate parking into the broader mobility landscape – including public transit, ride- and vehicle-sharing, electrification, and automation – as well as to explore innovative facility management, freight and logistics hub opportunities, and other creative space uses. City Tech will showcase the partnership at the IPMI Parking & Mobility Virtual Conference & Expo on June 1-2, 2020.

City Tech is an urban solutions accelerator that tackles problems too big for any single sector or organization to solve alone. The Millennium Gateway Innovation Lab is part of City Tech’s Advanced Mobility Initiative, which includes 25+ corporate, municipal, and civic partners working to create a more seamless, accessible, and far-reaching urban transportation systems. Learn more at CityTech.org.


About the Millennium Gateway Innovation Lab:

The Millennium Gateway Innovation Lab is a groundbreaking partnership to shape the future of the parking industry and urban mobility. As a consortium of asset owners, parking and mobility operators, technology providers, policymakers, and other thought leaders, Lab participants work to integrate parking more fully into urban transportation systems, develop tech-enabled solutions for smart infrastructure management, and cultivate value-added services and space uses.

The Lab is part of the Advanced Mobility Initiative at City Tech Collaborative, an urban solutions accelerator that tackles problems too big for any single sector or organization to solve alone.  Founding members and strategic partners of the Millennium Gateway Innovation Lab include Millennium Garages, SP+, Arrive, the National Parking Association, the International Parking & Mobility Institute, and the City of Chicago. Learn more at www.CityTech.org/Parking-Innovation.

IPMI Sustainability Framework

International Parking & Mobility Institute’s

Framework on Sustainability for  Design, Management & Operations

Revised on March 2020

Sustainability in parking and transportation means meeting “the needs of today without compromising the ability of future generations to meet their own needs.”1 To be successful, transportation solutions and sustainable practices should balance economic feasibility, public health and welfare, and consideration of environmental effects. These sustainable practices work to reduce fossil fuel use and carbon emissions, air and water pollution, and land use.


IPMI serves as a thought leader, information clearinghouse, and driving force for increasing sustainability practices in the parking, transportation, and mobility industry.

1Defnition of Sustainability from the Brundtland Report, United Nations, 1987.

Sustainability Framework image 1

GOALS: IPMI’s Framework on Sustainability identifies several goals, organized into three categories:

Knowledge & Research:

Knowledge & Research:


  • Document case studies and research to create a body of knowledge about best practices in parking, transportation, and mobility.
  • Identify effective, innovative technologies with a proven return on investment that support sustainability goals.
  • Increase education, awareness, and information sharing to disseminate relevant knowledge widely throughout the industry.

Programs & Operations:

Programs & Operations:


  • Prioritize transportation demand management (TDM) and access and mobility management programs that decrease single-occupancy vehicle trips, congestion, and vehicle miles traveled.
  • Decrease reliance on fossil fuels by increasing energy efficiency, using alternative fuels, or generating renewable energy as part of daily operations. Promote fuel-efficient vehicles and accommodate the growing use of electric vehicles.

Planning, Design, & Construction:

Planning, Design, & Construction:


  • Promote practices in planning, design, retrofitting, and construction of parking, and/or transportation (micro-mobility, transit, shared-use vehicles, bike/ped, TNCs) facilities that reduce the long-term environmental effects of land use decisions. Ensure the facilities factor in human mobility needs as well as vehicle requirements.
  • Make informed decisions based on long-term environmental impacts, durability, payback period, and lifecycle costs related to material and technology selection, including effective natural resource management and waste reduction.


IPMI supports this framework through nine specific strategies:

1. Developing and maintaining a comprehensive library of online and face-to-face training on topics related to sustainability, including learning opportunities at the annual IPMI Conference & Expo.

2. Maintaining our strategic partnership with the United States Green Building Council (USGBC), Green Business Certification Inc. (GBCI), and the Parksmart program--the only sustainability rating system designed for structured parking facilities.

3. Publishing resources through a variety of media, including Parking & Mobility, related trade publications, the IPMI blog, and social media on solutions that reflect a balance between economics, public health and welfare, and reduced environmental effects.

4. Encouraging and recognizing achievements and improvements in sustainable parking and transportation, in partnership with Parksmart, through recognition, press, and awards programs.

5. Providing critical sustainability content through professional development programs, including online training, the CAPP credential, APO accreditation, and the Parksmart Advisor program.

6. Creating forums for peer-to-peer sharing and best practices on sustainable parking design, transportation management, and operations, including established and expanding mobilty options.

7. Developing and sharing research, tools, and resources that result in energy efficiency, informed material and technology selection, the availability of multi-modal transportation options, effective natural resource management, and the use of waste reduction strategies.

8. Forging and maintaining strategic partnerships with government agencies and nonprofit organizations to facilitate goal setting, information sharing, and funding incentives that encourage investing in sustainable parking and mobility solutions.

9. Communicating with media, influencers, and the public to create awareness of the positive effectst parking and mobility professionals can have on sustainability initiatives and outcomes.

Sustainability Library

A Guide to Parking - IPMI coverA Guide to Parking provides information on the current state of the industry, providing professionals and students with an overview of major areas of the parking, transportation, and mobility industry.

More than 30 subject matter experts contributed to this comprehensive volume, including chapters on sustainability, transportation demand management, and more.


Sustainability Parking management hand bookSustainable Parking Design & Management: A Practitioner’s Handbook is the industry’s first reference book on sustainability.




Parksmart & the USGBC

Parksmart USGBC standard imageParksmart defines and recognizes sustainable practices in parking structure management, programming, design, and technology.

Industry-driven and field tested, Parksmart distinguishes the progressively designed and managed parking facilities shaping tomorrow’s sustainable mobility network.

IPMI is the USGBC’s exclusive provider of Parksmart Advisor Training.  Courses educate advisors on the Parksmart program and how to guide owners through the certification process.

Additional Resources

Search IPMI’s Resource Library to explore the comprehensive resources available on highlighted topics; browse categories or search by keyword.

Special thanks to IPMI’s Sustainability Committee and Parksmart community for their ongoing dedication to promoting sustainability in the industry.

Download PDF here





The Parking & Mobility Industry Comes Together in a Time of Need

parking COVID-19 community collaborationBy Brett Wood, CAPP, PE

This blog is part of a special series on curb management and COVID-19. A joint effort of IPMI, Transportation for America, and ITE, this series strives to document the immediate curbside-related actions and responses to COVID-19, as well as create a knowledge base of strategies that communities can use to manage the curbside during future emergencies.

There is an enduring human spirit that persists in crisis. The COVID-19 pandemic has put that spirit to the test, forging stronger bonds within and between our communities, our industries, our nation, and our humanity. Lately, I have been struck by how closely connected we all are.

I don’t need to tell you how strange, trying, and scary these weeks have been. But what you might not know is while everyone was figuring out how to work from home, keep their business afloat, or protect their loved ones, professionals across the parking and mobility industry were hard at work trying to support those activities.

Our communities are normally test beds for ongoing transportation innovation, but this pandemic has accelerated the need for creative use of our resources and emphasizes the importance of collaboration between colleagues. Although every community has unique features, hopefully practices that work well in one community rapidly multiply across the country. The past few weeks have seen that concept accelerate to hyper speed.

As communities enacted new policies to protect citizens by minimizing the spread of the coronavirus, their parking and mobility programs adapted curb management and parking policies to address emerging priorities. Rapid installation of temporary loading zones for restaurant curbside pickup and paid parking and enforcement policy changes to help homebound residents were needed to support business and residential communities. Supportive parking policies for healthcare and other essential workers were critical to ensuring safe, efficient, and quick access to parking as hospitals expanded triage areas into their parking lots.

Behind these changes was an amazing network of professionals connecting in rapid fashion to share ideas, discuss challenges, and offer support. A few resources that truly helped to connect folks included:

  • City groups functioning through International Parking and Mobility Institute (IPMI), the Institute of Transportation Engineers (ITE), and Transportation for America’s 2020 Smart Cities Collaborative came together in a grassroots fashion to help discuss, test, implement, monitor, and triage curbside changes. Through a variety of channels – emails, Slack, and good old phone calls – policies implemented on one side of the country quickly made to the other side.
  • The IPMI Forum, an online IPMI member resource, provided a place for professionals to ask questions, compare ideas, and discuss how to adapt policy. As bigger cities created their policies, they trickled down through this network.
  • Transportation for America’s Smart Cities Collaborative Slack channel provided a simple, effective forum for member cities to discuss and share responses and solutions to COVID-19.
    • Smart Cities Collaborative member Chris Iverson from the City of Bellevue, Wash., shared that, “Once restaurants were mandated to shift to delivery and pick-up operations only, we reached out to the Collaborative to see what curbside best practices other cities were implementing. It helped immensely that everyone in the Slack channel was already focused on curbside management practices, and the transition to crisis mode was made easier with the help of the Collaborative.”
  • The National Association of City Transportation Officials (NACTO) launched a Transportation Resource Center public tool for cities to share information and develop effective responses to this evolving global crisis. It provides actionable examples of how cities around the world are addressing critical tasks, such as:
    • Helping healthcare and other essential workers get safely where they’re needed while protecting transit operators and frontline staff.
    • Creating pick-up/delivery zones to ensure that residents can access food and essential goods.
    • Managing public space to encourage physical distancing.
    • Deploying effective public communications and signage.
  • The American Association of State Highway Transportation Officials (AASHTO) is collecting a variety of transportation data to assist in understanding recent changes to travel of people and goods in response to COVID-19

Collectively, this network helped keep businesses running, supported stay-at-home orders, and facilitated the needs of healthcare systems. In a joint effort, IPMI, Transportation for America, ITE, and other partner organizations are documenting these actions and their impacts. They plan to provide summary blogs, articles, and peer reviewed white papers to help communities understand, plan, mitigate, and forge ahead through future emergencies.

If you have a good story, please share it with brett@woodsolutionsgroup.com.

Brett Wood, CAPP, PE, is president of Wood Solutions Group.

IPMI News: Message from the IPMI CEO & Chair – Stay Connected

We know you and your staff are facing huge challenges and many have already faced the reality of reducing your workforces as well. You are not alone. We want you to know we are here with you and will offer steadfast support during these unprecedented times.

IPMI is wholly committed to helping you stay connected with your fellow industry professionals so you can continue to share challenges, find solutions, and tap into a wealth of resources that is the hallmark of IPMI. We are continuing to build additional online resources daily and invite you to share this message with every member of your staff and industry colleagues.

This is not “business as usual” and we stand committed to support you now and into the future—when our country, our industry, and our organizations make a sure recovery from this crisis.

Ways to Stay Connected


For more details on the programs listed below and additional resources, visit and bookmark parking-mobility/stayconnected

  • Parking & Mobility magazine is going fully digital to ensure the fastest, most reliable delivery to you and your staff members wherever you are. Receive it free to your office or home email, or both. Click here to request a digital subscription.
  • Forum, IPMI’s online community, is the place your peers are connecting, asking and answering questions, and sharing their experiences with colleagues. If you are not receiving its daily digest email, please let us know; also reach out if we can help you with logging in or an orientation to the site.
  • On March 31, we are hosting additional free, industry-specific Shoptalks related to the COVID-19 crisis.  You determine the topics and conversation by sharing issues important to you and participating live. Recordings are posted for those who cannot attend the live events, and we will continue to convene our community this way regularly to keep in touch.
  • IPMI has opened up a series of free on-demand courses and webinars to our members to create and maintain professional development opportunities for your entire team at no charge.
  • For individuals facing job transition, IPMI has waived membership fees, and created the IPMI Resume Exchange on Forum for professionals interested in posting resumes and making connections with potential employers. Members update their online profiles with direct imports from LinkedIn. Our Career Center provides members with position listings free of charge, which are shared on Forum and social media.

Helping industry professionals stay connected has been in IPMI’s DNA for nearly 60 years. Our community will continue to come together, and our industry will recover. You have our commitment to being there for you.

Have ideas on how we can help you right now? Please email me at conrad@parking-mobility.org

 We are here for you. Let’s all stay connected. 


Shawn D. Conrad, CAE

Chief Executive Officer

International Parking & Mobility Institute




David G. Onorato, CAPP

Chair, IPMI Board of Directors

Pittsburgh Parking Authority

IPMI Webinar: The CCPA and State Efforts to Protect Consumer Privacy: What the Parking Industry Should Know

Live Online Webcast: Free for CPPA and IPMI Members $25.00 for Non-members

The California Public Parking Association (CPPA) in partnership with IPMI is hosting this presentation that will review the California Consumer Privacy Act of 2018 and various state efforts to protect the privacy of its citizens, including:

  • An overview of common privacy threats and legal landscape:  Shooting at a moving target
  • The intersection of expanding customer expectations and legal obligations
  • Discussion of what makes an information security/privacy program “defensible”?
  • The ROI for investing time and resources in an information security/privacy program
  • Effective strategizing for moving to the next level of cybersecurity and privacy protection


  • Understand the changing legal landscape related to consumer privacy and the likely legal changes on the horizon;
  • What efforts that they can engage in now to both prepare to meet their specific legal obligations and to implement information security/privacy program “best practices” in their organizations; and
  • Which internal and external resources (e.g., data privacy officers, outside counsel, information security experts) can help them right-size their efforts regarding a fast changing area of the law.


Sue Friedburg is the co-chair of Buchanan’s Cybersecurity and Data Privacy Group.  Sue advises clients about the rapidly evolving standards of care for safeguarding confidential information and responding effectively to security incidents that threaten to compromise our client’s valuable or protected information.  Sue has extensive experience advising clients on the fast-changing world of consumer privacy laws at the federal and state level.






Robert Holland regularly advises clients from all business sectors on the impact of consumer privacy laws and legislation that continue to be a hot topic across the United States.  Bringing his experience to businesses offering a variety of products and services, Rob helps them address the sometimes thorny implementation issues related to the laws.  No two businesses are the same, and Rob brings that recognition to help each business craft a unique approach to protect their customers and their reputations.






Jason Wrona is a legal veteran to the parking industry, having served as counsel to a number of public and private parking operators and related businesses.  Notably, Jason has served as the outside counsel to the Pittsburgh Parking Authority for more than 10 years.  He has a deep understanding of all facets of the parking industry and is proud to be counted as a “parking nerd.”