Tag Archives: IPMI webinar

IPMI Webinar: Curbing COVID-19 at the Curb. Presented by Matthew Darst, Conduent Transportation.

Curbing COVID-19 at the Curb

Matthew Darst, JD; Director of Curbside Management; Conduent Transportation

Register here for this webinar.

Or purchase the entire 2021 professional development series bundle.


How we think about traveling and commuting in the cities where we work and live has changed dramatically with the spread of COVID-19 . We drive less, eschew public transportation, and are less likely to use shared mobility devices.  This new definition of mobility has exacerbated declining municipal revenues. Cities and states face a unique challenge: stimulate local economies and generate revenue all while working to reopen responsibly to prevent new hot spots of infection and protect public health.

Curbside technologies offer unique solutions to help fund government programs while safeguarding the public. Curbside technologies can help monitor and mitigate viral spread, provide economic relief to constituents, and create a path for municipal revenue recovery. Cities have an opportunity to quickly pivot and utilize metered parking, permit parking, citation issuance and processing, and data science to achieve critical municipal goals.

Attendees will:

  • Identify curbside strategies for reducing the risk of contagion, providing relief to customers, and helping fund critical municipal goals.
  • Assess curbside data for its effectiveness as an early indicator of people congregating/flaunting social distancing guidelines, the need for enforcement, and the spread of COVID-19.
  • Detail best practices and measure the effectiveness of amnesty and relief programs for constituents and revenue recovery efforts.

Offers 1 CAPP Credit towards application or recertification.


 

Presenter:

Matthew Darst, JD; Director of Curbside Management; Conduent Transportation

Matt Darst, JD, oversees Conduent Transportation’s analytics team, helping cities use data to better manage curbside resources to promote social equity, improve pedestrian safety, and increase physical distancing during the pandemic. Prior to joining Conduent, he served in the public sector for 16 years.

Register here.

IPMI Webinar: Frictionless Parking: Smoothing Out the Edges for a Seamless Mobility Experience . Presented by Presented by the IPMI Technology Committee


Frictionless Parking: Smoothing Out the Edges for a Seamless Mobility Experience

IPMI Technology Committee

Register here for this webinar.

Or purchase the entire 2021 professional development series bundle.


Explore the state of the parking, transportation, and mobility industry’s efforts to create a seamless, frictionless, and contactless experience for customers and operators.  This session will define the concept of frictionless parking and multiple levels of integration, and examine case studies and applications for both on and off-street operations. Presenters will dive into the advantages and disadvantages of systems as well as current (and potential future) technologies and strategies to achieve more streamlined operations.

Attendees will:

  • Define frictionless parking and associated levels through case studies and applications.
  • Examine the advantages and disadvantages of strategies, applications, and current technology.
  • Discuss potential considerations for longer-term strategic and operational planning, as well as next steps for successful implementation.

Offers 1 CAPP Credit towards application or recertification.


Presented by:

IPMI Technology Committee

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IPMI Webinar: Operational Measures that Produce a Positive Customer Experience and Drive Organizational Success. Presented by Tammy Baker & Brian Wolff, Parker Technology

Operational Measures that Produce a Positive Customer Experience and Drive Organizational Success 

Tammy Baker; Parker Technology & Brian Wolff; Paker Technology

Register here for this webinar.

Or purchase the entire 2021 professional development series bundle.


Customer expectations change with time. Value drivers evolve. Are your key performance indicators (KPIs) measuring what is most important in today’s environment? Whether you’ve had a system of measurement in place for years or are just recognizing the need to implement new measures, this course will provide the direction you need to identify and implement a measurement system that hones in on critical interactions, drives better decision-making, and ultimately, boosts desired behavior.

Attendees will:

  • Demonstrate an exercise to translate organizational objectives and governing principles into measurable activities.
  • Recognize how to gather input, obtain buy-in from key stakeholders, communicate objectives, and make results available in a manner that is easily accessible and understandable to those who need to act on the data.
  • Apply best practices successful organizations use to make operational measures integral to daily decision-making throughout their organization.

Offers 1 CAPP Credit towards application or recertification.


Presenters:

Tammy Baker; Parker Technology

Tammy Baker is responsible for scaling Parker’s call center operations and technical services to support exponential growth. Prior to Parker, she held several management positions in customer service, product delivery, IT, warehouse operations, and inventory control. She earned a bachelor’s degree in organizational leadership and success from IUPUI.

Brian Wolff; Paker Technology

Brian Wolff has 30 years of business experience in parking, technology, and life sciences. Under his leadership, Parker has achieved multiple years of high growth, all while evolving a cloud-based platform to be infinitely configurable to meet the needs of varied parking operations. He has a bachelor’s degree in economics and German from the University of Michigan.

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IPMI Webinar: Using Social Listening to Improve Your Customer Service. Presented by Melonie Curry, ParkHouston.

Using Social Listening to Improve Your Customer Service

Melonie Curry, Communications Manager, ParkHouston

Register here for this webinar.

Or purchase the entire 2021 professional development series bundle.


Digital marketing is now a required element of good business. Learn to use social listening to analyze your organization’s digital footprint and social media presence. Provide responsive and timely campaigns that meet the needs of your target audience and help your organization do business better.

Attendees will:

  • Recognize the need for digital marketing.
  • Learn how to use social media to identify customer needs.
  • Examine which digital media channels best connect you with your target audience.

Offers 1 CAPP Credit towards application or recertification.


Presenter: Melonie Curry, Communications Manager, ParkHouston

Melonie Curry has developed customer educational materials for ParkHouston that share parking tips to educate the public and make parking easy and convenient. She manages ParkHouston’s social media and website and recently completed a digital marketing certification from Cornell  University. She served on the Texas Parking and Transportation Association’s Host Committee and helps manage social media. She is a member of the Social Media Advisory and Research Taskforce (SMART) and works on the Cultural Change Coalition to improve department collaboration in the City of Houston.

Register here.

 

 

 

 

IPMI Webinar: Getting Smart: Strategies to Get Started Creating Smart Communities. Presented by Thomas Szubka, CAPP, Walker Consultants

Getting Smart: Strategies to Get Started Creating Smart Communities

Thomas Szubka, CAPP; Senior Consultant; Walker Consultants

Register here for this webinar.

Or purchase the entire 2021 professional development series bundle.


Everything around us is getting smart—your house, your car, your watch, and the parking and mobility industry is no exception. This can be overwhelming to professionals regardless of if they oversee a mature parking and mobility program or are just getting started. This presentation will introduce participants to the smart city/campus/community concept and help them gain comfort and confidence in beginning their journey towards implementing smart infrastructure solutions.

Attendees will:

  • Define what it means to be a smart city/campus/community
  • Recognize the benefits of becoming a smart city/campus/community and the effects on economic development, urban planning, transportation, parking, and mobility.
  • Identify the details of what is included in being a smart city/campus/community.
  • Explore strategies towards implementing smart infrastructure solutions from which a city/campus/community can scale.

Offers 1 CAPP Credit towards application or recertification.


Thomas Szubka, CAPP; Senior Consultant; Walker Consultants

With more than 17 years of experience in Parking and Mobility, recently on the senior management team, Thomas Szubka, CAPP, is an experienced leader in operations, sales, and organizational development. With past leadership experience as a parking operator in the private and municipal sectors, he has an extensive background in
parking and mobility operations as well as the development and implementation of supporting technologies. He serves on the Board of Directors for the Florida Parking and Transportation Association (President-elect), is a member of the IPMI Technology Committee, and is an IPMI APO Site Reviewer.

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IPMI Webinar: The Truth Behind Common Parking Myths. Presented by Michael Pendergrass, Watry Design, Inc. & Matt Davis.

The Truth Behind Common Parking Myths

Michael Pendergrass, AIA; Associate Principal and Matt Davis, Watry Design, Inc.

Register here for this webinar.

Or purchase the entire 2021 professional development series bundle.


While parking structures are a common building type, there are many misconceptions about them. What is parking fact versus parking fiction? During this webinar, we will debunk a number of common parking myths. Learn about the structural differences between designing for cars and designing for people. Discover the many layers that factor into the cost of a parking stall. Explore the true size of a parking footprint, learn how that impacts the design process, and much more.

Attendees will:

  • Learn about the structural differences between designing for cars and designing for people.
  • Discover the many layers that factor into the cost of a parking stall.
  • Explore the true size of a parking footprint, how that impacts the design process, and much more.

Offers 1 CAPP Credit towards application or recertification.


Presenters:

Michael Pendergrass, AIA; Associate Principal; Watry Design, Inc.

Michael Pendergrass, AIA, a licensed architect in eight states, has more than 15 years of experience in delivering parking solutions and more than 20 years in the industry. As an associate principal for Watry Design, Inc., he leads the firm’s Irvine, Calif., office, and is an active participant in IPMI.

Matt Davis, Associate Principal; Watry Design, Inc.

Matt Davis has been creating parking solutions for more than 15 years. He has worked on over 100 parking projects and is a certified Parksmart Advisor. In addition to delivering projects to satisfied clients, his projects have received recognition from IPMI and other associations. An active participant with IPMI, Matt has penned and spoken on a number of industry topics.

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IPMI Webinar: How U.S. Cities can Learn from Smart City Innovations in Europe. Presented by David Parker, Cleverciti.

How U.S. Cities Can Learn from Smart City Innovations in Europe

David Parker; Chief Operating Officer, Cleverciti

Register here for this webinar.

Or purchase the entire 2021 professional development series bundle.


The City of Cologne, Germany, has deployed the world’s most comprehensive turn-by-turn parking guidance system, leading the way for cities globally to reduce parking search times, traffic congestion, and emissions. Now, leading U.S. cities are learning from this and other innovations and deploying similar smart city solutions. We will take a deep-dive into how Cologne reinvented its arrival experience, explore the before and after effects with feedback from citizens and the data gathered by the city. We will also share how Cologne marketed the solution to residents to maximize utilization and ensure citizen satisfaction. Finally, we will extrapolate a set of best practices for how a U.S. city can achieve similar results.

Attendees will:

  • Describe goal-setting strategies for smart city projects and learn how to prioritize investments.
  • Recognize the real-world impact that can be realized from improved parking search.
  • Review best practices for deploying parking guidance within a city.

Offers 1 CAPP Credit towards application or recertification.


Presenter:

David Parker; Chief Operating Officer, Cleverciti

Throughout his career, David Parker has been a bridge between the U.S. and Europe for innovative, high-tech firms, first in digital marketing and now in smart cities. As COO of Cleverciti, he leads the company’s global growth, working closely with cities around the world to deploy smart parking solutions.

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IPMI Webinar: Collecting Lost Revenue: The Payment Behind the Parking Payment . Presented by Brian Shaw, CAPP, Stanford University & Andrew LaMothe Passport

Collecting Lost Revenue: The Payment Behind the Parking Payment

Brian Shaw, CAPP, Executive Director of Transportation, Stanford University

Andrew LaMothe; Regional Director of Sales; Passport

Register here for this webinar.

Or purchase the entire 2021 professional development series bundle.


Payment processing is a key part of the parking operation, but it can quickly become complex and cause bottlenecks or worse, technical failures.

While parkers may not be aware of what goes on behind a parking transaction, it is vital that this process is fully transparent through your operation to ensure seamless parking and back-end experience. Additionally, COVID-19 continues to leave behind gaps in many cities’ revenue. Cities must understand their operations’ payment processing to recover from these losses and promote community health and safety.

In this unique session, Brian Shaw, CAPP, from Stanford University will join Andrew LaMothe from Passport to discuss what really goes on behind a typical parking transaction and how to avoid unnecessary fees. Brian will also share how Stanford has achieved a 100 percent meterless campus and is rebuilding its resiliency.

Attendees will:

  • Recognize what goes on behind the scenes of payment in digital parking management.
  • Illustrate how to eliminate manual payment reconciliation processes and find transparency in your parking operations.
  • Discuss how to make mobile payments more profitable, recover lost revenue, and promote public health and safety.

Offers 1 CAPP Credit towards application or recertification.


Presenters:

Brian Shaw, CAPP, Executive Director of Transportation, Stanford University

Brian Shaw, CAPP, is the executive director of transportation at Stanford University. He is a nationally recognized, award-winning transportation planning executive and leader who has delivered quantifiable results. He has experience and success in transportation planning, parking/transportation demand management, and transit planning/operations.

Andrew LaMothe; Regional Director of Sales; Passport

Andrew LaMothe’s eight years in the parking industry consist of enterprise-level parking management platforms, mobile payments, and LPR. He is on the Board of SWPTA. He holds a bachelor’s degree in political science from the University of Southern California.

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IPMI Webinar: Ask Better Questions, Get Better Answers: Improve Your RFP Procurement Process to Receive Quality Proposals. Presented by Mandy Bowers Kimley-Horn and Associates, Inc.

Ask Better Questions, Get Better Answers: Improve Your RFP Procurement Process to Receive Quality Proposals

Mandy Bowers, Sr. Marketing Specialist, Kimley-Horn and Associates, Inc.

Register here for this webinar.

Or purchase the entire 2021 professional development series bundle.


Your project’s success or failure hinges on all project phases, and it begins with the written request. Substandard requests for proposals (RFPs) lead to inadequate proposals. If what you request is unclear, overly technical, or conveys a muddled message, the responses you receive will mirror that request. A vague or poorly written RFP can result in a stack of proposals that do not meet your expectations, or worse yet, provide too much information. By contrast, a well-written and concise RFP will not only attract qualified consultants and vendors but also ensure your organization receives the exact services required and enable you to fast-track your procurement efforts.

Attendees will:

  • Explain RFP myths vs. realities, including quality, the bid debate, and laws and legal definitions.
  • Explain how to write an RFP, including steps to develop a clear and professional RFP document.
  • Demonstrate best practices for crafting an RFP, including suggested sections, formatting, review processes, and scoring criteria.

Offers 1 CAPP Credit towards application or recertification.


Presenter: Mandy Bowers, Sr. Marketing Specialist, Kimley-Horn and Associates, Inc.

With nearly 20 years of experience, Mandy Bowers serves as Kimley-Horn’s firmwide parking marketing specialist. She is passionate about effective communication and excels at translating complex, technical information into high-level, influential, and targeted messages. Her parking industry expertise includes campaign strategies, research, proposal coordination, marketing materials, and client deliverables.

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IPMI Webinar:The Parking Study is Done. Now What? Presented by Jennifer McCoy Bolton & Menk.

The Parking Study is Done. Now What?

Jennifer McCoy, PE, PTOA, Senior Traffic Engineer, Bolton & Menk

Register here for this webinar.

Or purchase the entire 2021 professional development series bundle.


Many of us have found ourselves at the end of an extensive parking study process. There were meetings upon meetings. Parking inventories were completed, and several options sifted through. At the end of the parking study, you have a nice, new, shiny document with great recommendations and multiple options. Then the dread sets in—realizing this is where the hard work of implementation begins. You ask yourself, “Where do I start? What do I do next? How do we decide? How do I let the parking customer know about these changes?” This webinar will provide participants with the tools to begin implementing parking study recommendations; it will discuss the importance of crafting a good public outreach message and bringing the right mix of stakeholders to the table.

Attendees will:

  • Gain an understanding of which steps to take first.
  • Learn what to consider when bringing different stakeholders to the table.
  • Gather new ideas about messaging changes to the public.

Offers 1 CAPP Credit towards application or recertification.


Presenter: Jennifer McCoy, PE, PTOA, Senior Traffic Engineer, Bolton & Menk

Jennifer McCoy, PE, PTOA, is a senior traffic engineer at Bolton & Menk. Beginning her career in 2000, working in both public and private sectors, she takes pride in helping to improve the lives of others. She brings expertise in managing a municipal parking system consisting of on-street meters and garages for several years.

Register here.