Tag Archives: frontline fundamentals

Frontline Fundamentals: Using Emotional Intelligence in the Workplace. Presented by Tiffany Smith

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  • Non-member rate: $35 registration fee.  Click the register link above to attend as a non-member.
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Flowbird_LogoFrontline trainings are provided free of charge to all IPMI members, and are generously supported by our exclusive Frontline Sponsor, Flowbird.

Frontline Fundamentals: Surviving & Thriving: 5 Steps to Developing Your Workplace Resilience. Presented by Cindy Campbell

Free to IPMI members, pre-registration required.

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You’ll notice that we have launched your new member portal.  If you have questions or need assistance, please contact info@parking-mobility.org

Frontline trainings are provided free of charge to all IPMI members, and are generously supported by our Frontline Fundamentals Sponsor, Flowbird.

 

 


Non-members may attend for a $35 registration fee.  Click the register link above to attend as a non-member.  Need help logging in?

Contact us at professionaldevelopment@parking-mobility.org.

NOT A MEMBER? JOIN TODAY.


Surviving & Thriving: 5 Steps to Developing Your Workplace Resilience

Cindy Campbell

Resilience is the ability to endure, recover and grow in the face of stress and changing demands. While the concept of workplace resilience isn’t new, our ability to fend off the effects of work stressors in today’s climate may be more challenging than ever. The good news is that while resilience may not be inherent, it is a skillset we can learn and develop.

This session will review the importance of developing and maintaining personal and professional resilience, encourage self-reflection, and identify resources and activities intended to improve individual resilience.


Cindy Campbell is the Senior Training and Development Specialist for the International Parking and Mobility Institute (IPMI). With over 35 years of experience in law enforcement, parking, and transportation services, she brings comprehensive industry knowledge and professional experience to the IPMI training program. She is a past chair of the Board for IPMI. She is credited as one of the founders of the IPMI initiative created to advance professions within the parking and mobility sectors through education and increased awareness. Prior to joining the staff at IPMI, she served as the Associate Director for University Police at California Polytechnic State University. She is now dedicated to providing staff training, motivation, and skill enhancement through IPMI’s onsite and online training programs.

Frontline Fundamentals: That’s not what I meant: Seven Rules for Getting your Message Across (correctly) in Texts & Emails. Presented by Matt Penney, CAPP.

Free to IPMI members, pre-registration required.

We are currently launching a new member portal. Please contact us at professionaldevelopment@parking-mobility.org to register.

These frontline trainings are provided free of charge to all IPMI members, and are generously supported by our Frontline Fundamentals Sponsor, Flowbird.

 


Non-members may attend for a $35 registration fee.  Click the register link above to attend as a non-member.  Need help logging in?

Contact us at professionaldevelopment@parking-mobility.org.

NOT A MEMBER? JOIN TODAY.


That’s not what I meant: Seven Rules for Getting your Message Across (correctly) in Texts & Emails

Presented by Matt Penney, CAPP

Originally presented in 2020, offered again in 2021 due to popular demand!

In a world dominated by electronic communication, our message becomes dependent on written words alone. The tone, pitch, modulation, and tempo of our voice can be lost in digital translation.  Are your emails and texts being misinterpreted?   In this session, we will review seven practical steps intended to help you send the message you intend.


Matt Penney, CAPP
Director of Parking and Transportation Services, Baylor University

Matt Penney, CAPP is the Director of Parking and Transportation Services for Baylor University in Waco, Texas. He has been in the parking and transportation industry for the past 16 years. Prior to Baylor, he served as a General Manager and Vice President of Longview Transit, in Longview Texas for the managing company McDonald Transit. Penney also worked for the Texas Department of Transportation (TXDOT) as a public transportation funding specialist and as the Director of Service Development for Waco Transit, the public transportation provider for the City of Waco. Matt has a bachelor’s and master’s degree from Stephen F. Austin State University.

Frontline Fundamentals: Working Toward Equity: Discussing Diversity, Inclusion, and Microaggression, Presented by Kim Jackson, CAPP

Free to IPMI members, pre-registration required.

REGISTER HERE.

 

These frontline trainings are provided free of charge to all IPMI members and are generously supported by our Frontline Fundamentals Sponsor, Flowbird.

 


Non-members may attend for a $35 registration fee.  Click the register link above to attend as a non-member.  Need help logging in?

Contact us at professionaldevelopment@parking-mobility.org.

NOT A MEMBER? JOIN TODAY.


Working Toward Equity: Discussing Diversity, Inclusion, and Microaggression

Kim Jackson, CAPP

Originally presented in 2020, and offered again due to popular demand!

This session will examine systemic racism that is embedded as normal practice within any organization. It involves policies, practices, structures, and norms that can result in inequitable outcomes for people of color. The session will look at diversity, inclusion, and microaggression’s impact on organizations.


Kim E. Jackson, CAPP; Principal, KEJ Associates LLC 

Kim is a veteran facilitator with over 20 years’ experience delivering IPMI Frontline Training, and is a certified Development Dimensions International, Inc. (DDI) and Vital Smarts trainer.  She has provided leadership, expertise and management for university transportation and parking operations, services, facilities and programs at both Princeton and Rutgers Universities in New Jersey. Kim previously worked at the International Parking Institute (IPI) as the Executive Director. She is a class of 2000 CAPP graduate and a Past Chair to the IPI Board of Directors.

Frontline Fundamentals: Overwhelmed & Unmotivated: Addressing Your Burnout and Reframing Your Focus. Presented by Maria Irshad, CAPP, MPA

Free to IPMI members, pre-registration required.

REGISTER HERE.

These frontline trainings are provided free of charge to all IPMI members and are generously supported by our Frontline Fundamentals Sponsor, Flowbird.

 

 


Non-members may attend for a $35 registration fee.  Click the register link above to attend as a non-member.  Need help logging in?

Contact us at professionaldevelopment@parking-mobility.org.

NOT A MEMBER? JOIN TODAY.


Overwhelmed & Unmotivated: Addressing Your Burnout and Reframing Your Focus. Presented by Maria Irshad, CAPP, MPA

Where did your motivation go—and how do you find it again? This session examines how the events of 2020 may have contributed to hindered motivation and stalled self-discipline. Participants will review the factors that play a role in our fatigue and learn what we can do to reframe our energy and reclaim our motivation to get back in the game.


Instructor:

Maria Irshad, CAPP, MPA, is Assistant Director for ParkHouston, the agency responsible for on-street parking in the City of Houston. She leads a team of 75 and provides parking policy recommendations to the mayor’s office. She is a CAPP and holds a master’s degree in public administration. Maria serves as president of the Texas Parking & Transportation Association and is on IPMI’s APO Board along with various IPMI committees. She is also a past president of Women Professionals in Government. She was recognized as the 2020 IPMI Industry Professional of the Year.

Frontline Fundamentals: SMART Goals: Your Path to Self-Development. Presented by Justin Grunert

Free to IPMI members, pre-registration required.

REGISTER HERE.

 

These frontline trainings are provided free of charge to all IPMI members, and are generously supported by our Frontline Fundamentals Sponsor, Flowbird.


Non-members may attend for a $35 registration fee.  Click the register link above to attend as a non-member.  Need help logging in?

Contact us at professionaldevelopment@parking-mobility.org.

NOT A MEMBER? JOIN TODAY.


SMART Goals: Your Path to Self-Development. Presented by Justin Grunert

SMART is an acronym that stands for Specific, Measurable, Achievable, Realistic, and Time-bound. A SMART goal is a statement a person can make to help them achieve a desired outcome. In this session, Justin Grunert, MSM, will review each of these topics to help you create a goal for yourself, give you resources to help you achieve it, and offer tips that will help you reach your SMART goal.


Instructor:

Justin Grunert, MSM, is Training Coordinator and LMS Administrator for the International Parking & Mobility Institute (IPMI). He assists the professional development team with all the different programs that IPMI offers. He earned his master’s degree in HR and organizational development in 2017.

 

Frontline Fundamentals: The Five Dynamics that Create an Effective Team. Presented by Carmen Donnell, CAPP

Free to IPMI members, pre-registration required.

REGISTER HERE.

 

These frontline trainings are provided free of charge to all IPMI members, and are generously supported by our Frontline Fundamentals Sponsor, Flowbird.


Non-members may attend for a $35 registration fee.  Click the register link above to attend as a non-member.  Need help logging in?

Contact us at professionaldevelopment@parking-mobility.org.

NOT A MEMBER? JOIN TODAY.


The Five Dynamics that Create an Effective Team. Presented by Carmen Donnell, CAPP

Wouldn’t it be nice to be a member of a “perfect team?” Is that even a thing, and if it is, how does that happen?  Building the perfect team is achievable but it takes everyone’s commitment. This session will explore the dynamics necessary to create a great team and examines how each of us can affect the team’s success (or failure). Carmen Donnell shares her experience and provides practical examples of how frontline parking and transportation professionals can work to maximize team effectiveness.


Instructor:

Carmen Donnell, CAPP, brings more than a decade of parking, transportation, and mobility industry experience alongside a keen interest in relationship management. She is a respected sales leader and an active participant in many industry organizations who  prides herself on viewing parking solutions from the client’s perspective. As PayByPhone’s VP, Sales, West, she is responsible for functional aspects and members of the sales team in the central and western U.S. and Canada.

Frontline Fundamentals: The Recovery Will be Digitized: Using Data to Get There Faster. Presented by Sylvia Martinez-Mullally

Free to IPMI members, pre-registration required.

REGISTER HERE.


Non-members may attend for a $35 registration fee.  Click the register link above to attend as a non-member.  Need help logging in?

Contact us at professionaldevelopment@parking-mobility.org.

NOT A MEMBER? JOIN TODAY.


The Recovery Will be Digitized: Using Data to Get There Faster. Presented by Sylvia Martinez-Mullally

Got data? Advances in parking technology have given our operations larger and larger datasets, but are we using data to recover, recoup losses, or plan differently, and where does the vital input of frontline staff fit in? This session will review the importance of data management, telling your story through data and how artificial intelligence (AI) technology can help us move toward smarter data-driven policies


Instructor:

Sylvia Martinez-Mullally has worked as both a university and city parking manager. She is the CRO of Peazy, a parking AI data & analytics company. She is passionate about the role of data and AI technology transforming the parking industry, creating data-driven policies and making the parking professional’s job easier.

Free Online Shoptalk: Frontline Staff: Defining Our Current Challenges and Successes Moderated by Cindy Campbell

Frontline Staff: Defining Our Current Challenges and Successes

Moderated by Cindy Campbell, IPMI


February 2, 2:00 pm – 3:00 pm ET

To register, click here. 

Free to all industry professionals. Registration coming soon.

Join IPMI for our next online Shoptalk addressing the parking, transportation, and mobility industry’s response and recovery planning. Open to all, join us for discussions centered on best practices, next steps, and the challenges ahead.


Shoptalk Summary 

After a year of tough times, the strength and flexibility of our frontline staff continues to play a major role in parking and mobility organizations’ recoveries. What efforts and changes have made a difference for your team? What challenges still remain and how can we address them?

Come prepared to network, ask questions, share your current experiences, and learn from your peers during this interactive session.

Submit your questions and thoughts for the discussion on the registration page.


Cindy Campbell, IPMI

With over 35 years of experience in law enforcement, parking, and transportation services, she brings comprehensive industry knowledge and professional experience to the IPMI training program. Cindy is a Past Chairman of the Board for the IPMI and is credited as one of the founders of the Parking Matters® initiative.  Prior to joining the staff at IPMI, Campbell served as Associate Director of University Police for California Polytechnic State University. She is now dedicated to providing staff training, motivation, and skill enhancement through IPMI onsite training programs.

Frontline Fundamentals: Happiness at Work, It’s a Decision. Presented by Marlene Cramer, CAPP

Free to IPMI members, pre-registration required.

REGISTER HERE.


Non-members may attend for a $35 registration fee.  Click the register link above to attend as a non-member.  Need help logging in?

Contact us at professionaldevelopment@parking-mobility.org.

NOT A MEMBER? JOIN TODAY.


Happiness at Work: It’s a Decision

Marlene Cramer, CAPP

As parking and mobility professionals, we’re keenly aware of the challenging role we play in meeting customer expectations. With the added pressures ushered in with a pandemic, it is vital that we take time to tune in and refocus on our current level of happiness. This session will share simple strategies and insights designed to help you increase your level of personal contentment and make it easier to perform at a higher, happier level.


Marlene Cramer, CAPP is the Director of Transportation and Parking Services (TAPS) at Cal Poly in San Luis Obispo, California.  In her role, Marlene oversees a comprehensive sustainable transportation and parking program including access and mobility through transit, carpool, vanpool, electric vehicle charging, and bicycle programs. The award-winning program has been recognized as a “Best Workplaces for Commuters” and “Bicycle Friendly University”.

Marlene serves as the Past President of the California Public Parking Association (CPPA).  She holds a Business Degree in Management and Human Resources Management from Columbia College.