Tag Archives: employees

Frontline Fundamentals: Innovations in Parking

By Robert Ferrin

The parking industry is constantly innovating. With technology implementation moving so fast, it can sometimes feel like a whirlwind. For our employees, the change can be swift and surprising. How can our most valued assets–our employees–get involved in these innovative projects and programs and what are some of the latest and greatest innovations being implemented by parking organizations? Why do we innovate in the first place and what is the value add to our customers and our organizations?

If you’d like to learn more about how the parking industry is moving forward, join me for IPMI’s Frontline Fundamentals session next Tuesday, October 27: Innovations in Parking. I’ll present some ways our employees can get more involved in innovations being implemented across the industry.

You can find out more about this session by clicking here. Please join us in the discussion!

Robert Ferrin is assistant director for parking services with the City of Columbus, Ohio.

San Diego Restaurants Jump Into TNCs’ Battle About Driver Employment Status

tables at an outside cafe in San Diego.Saying their already-struggling businesses could be decimated if Uber and Lyft leave California, restaurant owners in San Diego have jumped into the legal battle around TNCs’ driver status. Even though ride-share demand is low now, they say, many eateries depend on the services bringing customers to them.

Restaurant owners also worry that the end of Uber and Lyft in the state could spell disaster for services such as Uber Eats, which deliver takeout food on-demand. Since the COVID-19 pandemic began, Uber Eats has become more profitable than Uber’s ride-share arm, and does record amounts of business.

San Diego restaurant owners and employees recently rallied in support of drivers who want to continue working as contractors; at stake is a court case that might force TNCs to make drivers employees, which the companies say would be too expensive and restrictive.

Read the story here.

Managing the New Employee Mindset

By Kevin Emert, MEd, CAPP

After being in management for 20 years and parking nearly as long, I thought I had it all figured out. I didn’t. Quickly, the world changed and so did the people. Just this morning, I whipped out my phone and ordered my groceries to be delivered to my house before I get home from work. Crazy, right?

How does this affect parking you might ask? Management used to be someone in nicer clothing barking orders and a subservient who would say, “OK, boss,” and get the job done to the best of their ability. I think of Miranda Priestly in The Devil Wears Prada.  Today, that’s no longer the case, and often for the betterment of employees and management.

With instant access to so much information, including job postings and social media posts about friends’ work environments, I have found that employees, especially younger employees, really desire to feel appreciated–not with the traditional annual unhealthy pizza party on a Friday afternoon, but by actually being part of the team. They long to know why they are doing what they are doing. They need to be engaged in meetings, decision making, and future plans.  They truly desire to have a voice and the more they are engaged, the more they buy in and the better the results.

Sounds simple doesn’t it? But I see parking managers (including myself) fail at this all the time.

Kevin Emert, MEd, CAPP, is assistant director of the Georgia Building Authority.