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Member News: Conduent Teams Up with Buoy Health and IBM Watson Health to Help its Clients Manage COVID-19 Related Workplace Challenges

Conduent Teams Up with Buoy Health and IBM Watson Health to Help its Clients Manage COVID-19 Related Workplace Challenges

FLORHAM PARK, N.J., Sept. 09, 2020 (GLOBE NEWSWIRE) — Conduent Incorporated (Nasdaq: CNDT), a business process services and solutions company, today announced a collaboration with Buoy Health and IBM Watson Health to integrate both companies’ cutting edge technologies and timely health care resources onto Conduent’s Life@Work platform.  Conduent clients can now use the HR platform to access Buoy’s full digital navigation product portfolio, which includes artificial intelligence (AI) driven tools that help people get the right care at the right time, and IBM Return-to-Workplace Advisor, a data and AI-driven application that can assist companies in managing a safe and effective return to the workplace.

Conduent designed the Life@Work platform to offer clients and their employees easy access to the most comprehensive suite of digitally-enabled HR offerings in the industry.  The digital platform allows every employee to manage the complex landscape of employment, health, wealth, career and retirement choices through a personalized experience.  This personalized experience leads to improved employee productivity and reduced costs.

“The COVID crisis is challenging our clients and their employees in ways never imagined,” said Tracy Amabile, Global Head of HR Services at Conduent. “Whether it’s helping employees triage health problems because health care resources are overwhelmed with COVID-19 or enabling employers to bring their employees back into a safe workplace, Life@Work, integrated with the exceptional offerings from Buoy and IBM, is providing clients and their associates with advanced solutions when they need them the most.”

Meeting the Challenges of Return to Work in the Midst of COVID-19

Employers are challenged to have policies and procedures in place to minimize risks and ensure employees’ safety when returning to physical workplaces. Through Life@Work, Conduent is working with the two organizations to complement the Life@Work platform with advanced technologies that assess an employee’s risk for COVID-19 and enable a structured and safe return to the workplace.

Buoy Health: Digital Navigation Solutions

Buoy Health’s digital navigation product portfolio includes Buoy Assistant, an AI chatbot that helps individuals self-diagnose and triage their conditions to determine appropriate care, taking into account the employer-selected benefits and health insurance. It provides an employee with a personalized care plan based on self-reported symptoms and shares recommendations for next steps, such as self-treatment or a visit to an in-network provider. Buoy data shows that this collaboration can help employers reduce non-emergency visits to the ER, lower costs and improve overall employee engagement. In response to the COVID-19 pandemic, Buoy developed a COVID-19 screening tool to help consumers self-assess their risk for COVID-19 infection, and Back With CareTM, a digital solution which helps employers ensure safe returns to the workplace in the context of COVID-19.

“Through this collaboration, we’re able to offer Conduent’s clients digital solutions that are infinitely scalable, user-friendly, and accessible 24/7,” said Andrew Le, MD, CEO and cofounder of Buoy. “Pandemic or no pandemic, our job is to help the consumer navigate their healthcare journey. To date, we’ve screened half a million Americans for COVID-19. And thanks to our cloud-based technology’s ability to help people find the right care right when they need it, we’ve been able to save the industry more than $12 million and healthcare workers nearly 1000 days’ worth of their time.”

IBM Return-to-Workplace Advisor: Helping Organizations Reopen Worksites Leveraging Data and Analytics

IBM Return-to-Workplace Advisor is designed to assist organizations in assessing worksite and community risk data in near real time – helping to identify company locations where conditions have been met to return to the workplace and remain at work as conditions change. It also provides individuals with an employee support application designed to answer questions about COVID-19 through a Watson virtual assistant, self-report symptoms and receive notification of return-to-work status. IBM Return-to-Workplace Advisor is a key component of the IBM Watson Works solution, a set of products that embeds Watson artificial intelligence (AI) models and applications designed to help companies as they navigate many aspects of the return-to-workplace challenge.

“During uncertain times, knowing when to ask employees to return to work and remain at work, can be a very complex decision for employers,” said Barbara Hayes General Manager, Payer and Provider, IBM Watson Health. “With IBM Return-to-Workplace Advisor we can help employers across industries track symptoms and other data, including localized data on infection rates and trends, so employers can use this information to aid in their return-to-the-workplace decisions. We’re pleased to collaborate with Conduent to help employers through the critical issues related to returning to the workplace.”

Leveraging a combination of digital-first process excellence and human-centered design principles, Life@Work is underpinned by smart automation (RPA, AI, Chat Bots, and Analytics) that, together, create a seamless digital experience to meet the individual needs of each user at critical moments and in daily life. Life@Work members can access and utilize their benefits plans, tools and resources regardless of device — desktop, laptop, tablet, smartphone — or telephonically, keeping pace with the proliferation of unique devices and personal connection preferences.

About Conduent

Conduent delivers mission-critical ​services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 11 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com.

Conduent Media Contact:

Duane Brozek, Conduent, +1-951-288-9807, duane.brozek@conduent.com

Member News: City of Santa Monica Renews with Conduent Transportation to Provide Curbside Management Systems and Services

Since 2004, Conduent has helped the city to deliver a convenient experience for Santa Monica residents, merchants and visitors. 9-year contract expands online and mobile self-help options for customers to resolve parking citations and manage parking permits

FLORHAM PARK, N.J., Aug. 11, 2020 (GLOBE NEWSWIRE) — Conduent Transportation, a unit of business process services and solutions company Conduent Incorporated (Nasdaq: CNDT), today announced its selection by the City of Santa Monica, California, to continue providing intelligent parking and curbside management systems and services. The 5-year base contract, plus up to 4 years of options, will expand online and mobile self-help options for customers to manage their account.

“Our partnership with Conduent has been instrumental in helping optimize our parking program and offering our customers easy-to-use systems to resolve their parking citations and procure various parking permits offered by the City,” said Henry Servin, Parking Manager for the City of Santa Monica. “We are very pleased that our online customer access, provided by Conduent, has received numerous compliments for readability and ease of use.”

Since 2004, Conduent has helped the city to simplify its parking programs and deliver a convenient experience for Santa Monica residents, merchants and visitors. Current services include the processing of parking permit applications and citations, as well as the facilitation of payment plans.

Under the new contract, enhanced online and mobile options will make it easier for customers to resolve parking citations and manage parking permits. The city’s online portal will also provide the ability to apply online for a payment plan to resolve overdue citations, upload documents to streamline permit applications, and communicate with customer service through text and additional emails options — contactless solutions that are valuable in the current COVID-19 environment.

“As on-street parking continues to rapidly evolve and cities seek innovative curbside management solutions, our company remains an industry and technology leader,” said Mark Brewer, President, Global Public Sector Solutions at Conduent. “Building on our long-term partnership with Santa Monica, we’ll continue to elevate the customer experience while improving the effectiveness of the program for the City.”

Nearly half of the 20 largest cities in the U.S. use Conduent Transportation to implement curbside solutions. In California, the company delivers curbside management systems and services to Santa Monica as well as Los Angeles, San Francisco, Oakland, West Hollywood, Beverly Hills and Los Angeles County.

Conduent also provides dynamic pricing software and hardware for the Los Angeles Department of Transportation’s LA Express Park™ program. The award-winning, on-street parking technology enables the department to manage curbside usage, improving access to spaces and increasing turnover, ultimately reducing congestion.

In addition, Conduent provides various transit and tolling services across Southern California. The company helps public transit agencies in San Diego and Orange County operate their fleets and provide quality and on-time service for passengers, and it helps Los Angeles County by providing modernized tolling solutions for the Metro ExpressLanes.

Conduent Transportation is a leading provider of automated and analytics-based transportation solutions for government agencies. These solutions, spanning roadway charging and management, parking and curbside management, and advanced transit and public safety systems, enable streamlined and personalized services for citizens and travelers who use them. The company has been helping transportation clients for more than 50 years and operates in 27 countries.

About Conduent
Conduent delivers mission-critical ​services and solutions on behalf of businesses and governments — creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 11 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com.

Media Contacts:
Neil Franz, Conduent, +1-301-820-4324, neil.franz@conduent.com

Investor Relations Contacts:
Alan Katz, Conduent, +1-973-526-7173, alan.katz@conduent.com
Rebecca Koar, Conduent, +1-862-308-7105, rebecca.koar@conduent.com

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Conduent is a trademark of Conduent Incorporated in the United States and/or other countries.

2020 IPMI Marketing Award Winner: Rebranding Campaign: Street Reach Indy, Conduent & ParkIndy

The Street Reach Indy campaign features repurposed parking meters to curb panhandling and help homeless people in Indianapolis, Ind. The program is a partnership between the Coalition for Homelessness Intervention and Prevention (CHIP) and Downtown Indy, Inc., and replaces CHIP’s Know Outlets program.

Street Reach Indy’s goal is to increase attention to homelessness, encourage donations at repurposed parking meters, and distribute resources to those in need. The new Street Reach Indy parking meters—maintained and collected by ParkIndy—improve and clarify the brand message, broaden CHIP’s audience and social media engagement, and encourage valuable sponsorship opportunities.

Like many cities, panhandling is a problem in Indianapolis. Local legislative attempts to end vagrancy sometimes prove divisive or difficult to enforce. More importantly, making solicitation illegal doesn’t solve the underlying problem—96 percent of those panhandling in Downtown Indy are homeless. Indianapolis chose to employ a new tack through Street Reach Indy by funneling donations to services such as housing and workforce assistance. Instead of giving money directly to individuals, visitors can feed their spare change into 20 rebranded Street Reach Indy parking meters and donation boxes.

The idea of using parking meters to combat homelessness is not new. In fact, Indy officials got the idea from a similar program in Denver, Colo. While the previous Know Outlets program had a design, the messaging—“Know Outlets to Support Indy’s Homeless” and “Donate Here”—did not do enough to communicate the mission or the meters’ purpose.

The Street Reach Indy team reshaped the brand in gold and bright blue and a new font designed to attract those walking by. New messaging was created that clearly identifies the purpose: “A public campaign providing critical financial support to Indianapolis homeless.” Messaging includes a call to arms—“Help the Homeless” and “Donate Here”—and clarifies the program’s mission: “Making homelessness rare, short lived, and recoverable.”
ParkIndy supports the program for free, and their team maintains the parking meter stickers and branding as well as the meter mechanisms. The organization also collects the meters and counts coins on behalf of Street Reach Indy. Further, ParkIndy and its partners, such as Flowbird, donated the meters to Street Reach Indy and implemented pay-by-cell protocols to benefit the campaign.

ParkIndy promotes CHIP through direct donations and, within its subcontractor agreements, requires that vendors donate a percentage of their Indianapolis-based fees to support local charities. To date, these initiatives, including direct and in-kind donations, have led to nearly $50,000 in donations. Over two years, Street Reach Indy raised over $250,000 to provide assistance to 485 individuals experiencing homelessness.

Read the full article here.