Tag Archives: conduent

IPMI & Member News

Member News: Conduent Transportation Expands in UK with Highways England Contract for Automated Free-Flow Charging Solution

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Conduent Transportation Expands in UK with Highways England Contract for Automated Free-Flow Charging Solution

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including three out of every four U.S. insured patients, 10 million employees who use its HR Services, and nearly 18 million benefits recipients. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, up to 27% reduction in government benefits costs, up to 40% improvement in finance, accounting and procurement expense, and improved customer service interaction times by up to 20% with higher end-user satisfaction. Learn more at www.conduent.com.

IPMI & Member News

Member News: Forbes Recognizes Conduent as One of America’s Best Employers for Diversity

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Forbes Recognizes Conduent as One of America’s Best Employers for Diversity

FLORHAM PARK, N.J., May 14, 2021 — Conduent Incorporated (Nasdaq: CNDT) today announced that the company has been named to Forbes magazine’s “America’s Best 500 Employers for Diversity 2021” list. Working with analytics firm Statista, Forbes conducted a survey of over 50,000 employees working for companies employing at least 1,000 people in their U.S. operations to identify The Best Employers for Diversity.

“Being named to the Forbes list recognizes our progress in our never-ending efforts to create an environment and culture where all of our associates feel they can be themselves and valued for their contributions,” said Cliff Skelton, Conduent CEO. “We believe that fostering a diverse and inclusive culture is key to maintaining a positive and productive environment and we are constantly striving to improve. Diverse experiences, perspectives and backgrounds undoubtedly lead to better ideas, better outcomes and a better experience for our associates, clients, and communities.”

Those surveyed by Forbes answered questions on age, gender, ethnicity, disability, LGBTQA+ and general diversity about their own employer. When compiling the list, the diversity of corporations’ boards and executive ranks were also considered, as were diversity, equity, and inclusion (DEI) initiatives and any recent allegations or unresolved lawsuits related to workplace diversity. This is the first time that Conduent has been recognized on Forbes’ list of America’s Best 500 Employers for Diversity.

To learn more about Conduent’s approach to diversity and inclusion, visit https://www.conduent.com/diversity-and-inclusion/.

About Conduent

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including three out of every four U.S. insured patients, 10 million employees who use its HR Services, and nearly 18 million benefits recipients. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, up to 27% reduction in government benefits costs, up to 40% improvement in finance, accounting and procurement expense, and improved customer service interaction times by up to 20% with higher end-user satisfaction. Learn more at www.conduent.com.

IPMI & Member News

Member News: Conduent Transportation Implements Innovative Passenger Counting System on Buses and Trams in Italy

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Conduent Transportation Implements Innovative Passenger Counting System on Buses and Trams in Italy

MILAN, Italy, and FLORHAM PARK, N.J., April 19, 2021

Conduent Transportation, a unit of business process services and solutions company Conduent Incorporated (Nasdaq: CNDT), today announced the implementation of a new system in Bergamo, Italy, to monitor the maximum number of passengers on buses managed by Azienda Trasporti Bergamo (ATB) and trams managed by its associated company, Tramvie Elettriche Bergamasche (TEB). The system will enable ATB and TEB to easily comply with government regulations in place to deal with the COVID-19 pandemic.

The regulations, issued by the Italian Ministry of Transport in response to the pandemic, limit the number of bus and tram passengers to 50 percent of the maximum capacity, as determined by the vehicle’s registration certificate. The automatic passenger counting system allows ATB and TEB to monitor the load, or “load factor”, of each individual vehicle in real time.

“After the impact of the COVID-19 emergency on the area, the Bergamo community wants to return to normalcy. Public transport is an essential part of this restart,” said Gianni Scarfone, General Manager of ATB and CEO of TEB. “The maximum limit of passengers on board, currently set at 50 percent, allows citizens to travel in compliance with required health regulations. Conduent’s system is essential in order to allow us to monitor the load factor in real time and communicate appropriately with our customers.”

How the System Works
Conduent Transportation has installed automated, infrared-camera passenger counting devices on all ATB buses and TEB trams operating in Bergamo and the 29 surrounding municipalities, serving a population of approximately 380,000 residents. The infrared cameras count passengers boarding and disembarking buses and trams and feed this data into new, Conduent-developed software that reports, in real time, on the number of available seats to the driver’s onboard console and on bus external displays. The number of seats also displays on ATB and TEB operations center terminals, which show the location of each vehicle on each line, and at passenger stops. The data will also be exported to the ATB mobile app, making the information easily available to citizens.

“At Conduent, we recognized the importance and urgency of implementing this important system for the city of Bergamo. ATB and TEB are the first public transport operators in Italy to have a complete solution for the management of passenger counting and related information for citizens,” said Jean-Charles Zaia, General Manager, Public Transit at Conduent Transportation. “Working with ATB and TEB, we have developed a powerful tool that provides passengers with essential information to use the public transport service safely.”

Conduent Transportation is a leading provider of automated and analytics-based transportation solutions for government agencies. These solutions, spanning road usage charging, parking and curbside management, and advanced transit and public safety systems, enable streamlined and personalized services for citizens and travelers who use them. The company has been helping transportation clients for more than 50 years and operates in more than 20 countries.

About Conduent

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including three out of every four U.S. insured patients, 10 million employees who use its HR Services, and nearly 18 million benefits recipients. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, up to 27% reduction in government benefits costs, up to 40% improvement in finance, accounting and procurement expense, and improved customer service interaction times by up to 20% with higher end-user satisfaction. Learn more at www.conduent.com .

IPMI & Member News

Member News: Conduent Transportation and Hayden AI Announce Technology Partnership to Improve Bus Lane Performance and Traffic Safety

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Conduent Transportation and Hayden AI Announce Technology Partnership to Improve Bus Lane Performance and Traffic Safety

Agreement combines Hayden AI’s expertise in computer vision-based, real-time data collection and urban analytics with Conduent’s position as a leading global provider of public transportation and mobility solutions

Partnership to deliver an automated bus lane enforcement solution featuring a bus-mounted perception system that integrates with video analytics review and violation processing technologies

FLORHAM PARK, N.J., and SAN FRANCISCO, April 06, 2021 — Conduent Transportation, a unit of business process services and solutions company Conduent Incorporated (Nasdaq: CNDT), and Hayden AI, an innovator in urban mobility and digital city solutions, today announced a teaming agreement to deliver technologically advanced solutions that will enhance traffic safety and efficiency for cities and government agencies in the U.S. and abroad. The first available offering from the companies is an automated solution that can improve the effectiveness of traffic lanes dedicated for public transit buses.

The partnership combines Hayden AI’s expertise in computer vision-based, real-time data collection and urban analytics with Conduent’s position as a leading global provider of public transportation and mobility solutions, including traffic enforcement and violations processing. Through technology and innovation, the companies will help agencies to manage traffic congestion and curbside space while lessening environmental impacts. Effective enforcement of bus lanes, for example, can enhance the flow of passenger buses, thereby improving public transportation services and traffic safety while reducing emissions from idling vehicles.

“We’re excited to bring Hayden AI’s technology and expertise to transportation agencies. Their deep domain expertise in bringing together perception, artificial intelligence and spatially-aware mapping capabilities, combined with our public safety expertise, can create innovative and unique possibilities for our transportation clients,” said Mark Brewer, Group President, Transportation Solutions at Conduent. “The partnership’s offerings can improve the reliability and performance of traffic enforcement solutions, which are increasingly important to transportation agencies and the people they serve, especially in densely populated urban areas.”

The team’s automated bus lane enforcement solution includes a perception system mounted on the front of a bus that integrates with video analytics review and violation processing technologies, supporting the enforcement of local traffic regulations. The system can improve the speed and efficiency of bus lanes, provide a cost-effective and unbiased enforcement service, and increase utilization of reliable public transportation. The solution, which also provides agencies with data analytics and visualization to monitor effectiveness, also can be applied to additional fleet vehicle services, such as street sweepers and sanitation trucks.

“The Conduent name represents trust among government agencies, and we’re pleased to partner with the company to bring automated traffic enforcement and data management services to cities,” said Chris Carson, CEO and Founder of Hayden AI. “Conduent integrates innovative technologies, advanced analytical capabilities and end user-focused solutions to deliver exceptional outcomes for agencies and the millions of people they support.”

Conduent Transportation has more than 25 years of experience as an industry leader in traffic enforcement and currently provides one out of every four U.S. public safety enforcement systems, including those implemented to monitor speed and red-light traffic regulations. Independent studies, including from the Insurance Institute for Highway Safety, have shown that these programs can improve the safety of communities, particularly near schools, in work zones and at intersections.

About Hayden AI
California-based Hayden AI Technologies, Inc. was founded on the belief that by combining mobile sensors with artificial intelligence, governments can modernize the innovation gap while making traffic flow less dangerous and more efficient. Led by a team of experts in machine learning, data science, transportation, and government technology, Hayden AI has developed the world’s first autonomous traffic enforcement platform — simultaneously serving citizens and multi-agency missions to help cities become safer and more sustainable. Learn more at www.hayden.ai.

About Conduent
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through our dedicated people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including three out of every four U.S. insured patients, 10 million employees who use its HR Services, and nearly 18 million benefit recipients. Conduent’s solutions deliver exceptional outcomes for its clients, including $16 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, up to 27% reduction in government benefits costs, up to 40% improvement in finance, accounting and procurement expense, and improved customer service interaction times by up to 20% with higher end-user satisfaction. Learn more at www.conduent.com .

IPMI & Member News

Member News: Conduent Selected by smart Europe GmbH as Exclusive Customer Experience Provider for New Product and Service Range Including New Electric Car

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Conduent Selected by smart Europe GmbH as Exclusive Customer Experience Provider for New Product and Service Range Including New Electric Car

FLORHAM PARK, N.J. and HAMBURG, Germany, Feb. 18, 2021– Conduent Incorporated (Nasdaq: CNDT) today announced that smart Europe GmbH, a subsidiary of the joint venture between Geely Holding (Geely) and Mercedes-Benz AG (Mercedes-Benz), has selected the company to provide customer experience management (CXM) services to support its new product and service range including its new electric car to be introduced in 2022.

Conduent will be providing smart Europe with three main customer engagement and contact services:

  • Sales services, including inquiries, digital sales process management, order support and delivery orchestration.
  • After-sales services, including complaint management.
  • 24/7 emergency and roadside assistance liaising services.

Conduent will deliver all these services from one central location to support smart across Europe.

“In 2022, smart will be launching the next generation of smart vehicles and service, and Conduent stood out as the perfect strategic partner to support us within the customer engagement area,” said Dirk Adelmann, CEO at smart Europe. “Conduent’s combination of an ecosystem approach enhanced with innovative technical offerings will support smart Europe to provide the full range of sales and after-sales services and will ensure that our customers receive an exceptional level of service that exceeds their expectations.”

Conduent was selected based on performance across three dimensions: technology-enabled solutions, operational capabilities and transition management. Conduent’s fully technology-enabled solution, which ensures that every customer interaction has the optimum mix of digital and human engagement, is perfectly aligned with smart Europe’s strategy to develop a fully digitized sales and customer engagement model.

In both operational capabilities and transition management, Conduent demonstrated its ability to quickly assemble resources and develop detailed plans to support smart Europe’s rollout based on a thorough understanding of its business model.

“The Conduent CXM team is well positioned to provide a full suite of capabilities to meet the unique needs of each client,” said Randall King, Group President of Customer Experience Management at Conduent. “We are leveraging our expertise in the customer journey to optimize every interaction and provide the right balance between digital and human engagement as part of our valuable partnership to help smart Europe meet its digital ambitions.”

The Conduent CXM portfolio includes Customer Contact Services, Multichannel Communications Services and Work-at-Home Solutions. Conduent delivers mission-critical, omni-channel customer experience management services and solutions, both human and digital, throughout the entire customer life cycle. These services ensure personalized, empathetic end-user experiences that reduce costs, enable scale, and grow revenue, while driving insights, speed to resolution and customer satisfaction.

About smart Europe GmbH
smart Europe GmbH was founded in July 2020 as a wholly owned subsidiary of “smart Automobile Co., Ltd.” The international team at smart Europe manages all sales, marketing and after-sales activities of the next generation of intelligent vehicles, products and services in the European markets.

The global joint venture was established by Mercedes-Benz AG and Zhejiang Geely Holding Group on December 27th, 2019 with the mission to transform smart into a leading player in light-premium and intelligent electrified vehicles. The new all-electric vehicle architecture SEA will become the foundation for smart’s entry into the light-premium BEV range with its first SUV vehicle set to launch in 2022.

Further information about smart is available at:
www.media.daimler.com , www.media.mercedes-benz.com and www.smart.com

About Conduent
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through our dedicated people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including three out of every four U.S. insured patients, 10 million employees who use its HR Services, and nearly 18 million benefit recipients. Conduent’s solutions deliver exceptional outcomes for its clients, including $16 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, up to 27% reduction in government benefits costs, up to 40% improvement in finance, accounting and procurement expense, and improved customer service interaction times by up to 20% with higher end-user satisfaction. Learn more at www.conduent.com .

Media Contact:
Robert Corbishley, Conduent, +44 (0)7703 516569, robert.corbishley@conduent.com

Investor Relations Contacts:
Alan Katz, Conduent, +1-973-526-7173, alan.katz@conduent.com
Rebecca Koar, Conduent, +1-862-308-7105, rebecca.koar@conduent.com

IPMI & Member News

Member News: Conduent Transportation and Flowbird Selected to Equip Paris Ile-de-France Mobilites’ Buses and Trams with Next Generation Onboard Ticketing Platform

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Conduent Transportation and Flowbird Selected to Equip Paris Ile-de-France Mobilites’ Buses and Trams with Next Generation Onboard Ticketing Platform

FEBRUARY 17, 2021
GUILHERAND-GRANGES, France and PARIS, France, Feb. 17, 2021 — Conduent Transportation, a unit of business process services and solutions company Conduent Incorporated (Nasdaq: CNDT), and Flowbird, a French company specializing in urban mobility payment methods, today announced that they have been selected by Comutitres, on behalf of its members and the transport authority Ile-de-France Mobilités, to replace all Ile-de-France bus and tram onboard ticketing platforms with next-generation technology. The Ile-de-France region has a population of approximately 12 million who take about 9 million trips every day on public transport.

Comutitres, which is in charge of ticket management for public (RATP, SNCF) and private (Optile) transport operators on behalf of Ile de France Mobilités, has chosen the Conduent-Flowbird alliance to install a modern onboard ticketing platform to replace outdated equipment across the transit network. In this newly awarded 10-year contract, Conduent and Flowbird will design, install and maintain the driver consoles, ticket validators, central units and communication devices on board the region’s public-transit vehicles.

“The modernization of the Ile-de-France ticketing system is continuing. Ile-de-France Mobilités aims to make life easier for the millions of people using public transport in Ile-de-France thanks to some of the most modern ticketing services in the world. This project is a new stage in our ambitious strategy to transform ticketing,” said Laurent Probst, Managing Director of Ile-de-France Mobilités.

“It is a source of great pride for Comutitres to see, through this contract, the convergence of the needs and requirements of transport operators in the Paris region with the desire of Ile-de-France Mobilités to implement a common range of ticketing equipment and onboard systems,” said Eric Lainé, Managing Director of Comutitres. “Conduent Transportation and Flowbird will help us to implement the desired solution thanks to their experience and expertise in ticketing system modernization projects.”

This new onboard ticketing platform will be one of the largest of its kind based on Information Technology for Public Transport ( ITxPT ) specifications, which are increasingly becoming an industry standard. The ITxPT association provides specifications and guidelines for open architecture, data and interoperability between IT systems, for public transport and other mobility services.

“More than ever, solutions that encourage modal shift to public transport and optimize the management of urban spaces are at the heart of the needs of city dwellers. The choice of Comutitres to implement open and interoperable technologies fully attests to this,” said Bertrand Barthelemy, CEO of Flowbird. “With our 600 high-tech engineers in France, specializing in urban mobility, we are pleased to bring our skills and expertise to support Comutitres in the renewal of ticketing in the Ile-de-France region.”

“Comutitres has a bold vision of a modern, technologically advanced system that will equip the buses and trams of the Ile-de-France region and become a model for the world,” said Jean-Charles Zaia, General Manager, Public Transit at Conduent Transportation. “Given our more than 50 years of expertise in this area, our team is well positioned to help Comutitres implement an onboard solution at scale for one of the largest transit systems in the world. Ile-de-France transit authorities and operators have been valued clients of Conduent for more than 25 years, and we’re honored to expand our partnership on this major project.”

About Conduent
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through our dedicated people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including three out of every four U.S. insured patients, 10 million employees who use its HR Services, and nearly 18 million benefit recipients. Conduent’s solutions deliver exceptional outcomes for its clients, including $16 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, up to 27% reduction in government benefits costs, up to 40% improvement in finance, accounting and procurement expense, and improved customer service interaction times by up to 20% with higher end-user satisfaction. Learn more at www.conduent.com.

About Flowbird
Alongside the challenges posed by the evolution of increasingly populated urban spaces, cities must continuously meet the changing needs of their citizens. Flowbird supports decision-makers in the organization with the development and management of mobility within their territories, helping to meet new economic, quality of life and environmental challenges.

Through its solutions, mobile apps and online services, Flowbird helps to improve the environment by reducing air pollution, optimizing traffic management and simplifying payments relating to mobility. In this way, Flowbird helps make cities safer and more economically sustainable.

With 60 years’ experience and more than 100 million weekly users, Flowbird continues its high-technology journey through a program of substantial investment in research and development (7% of annual turnover) to offer ever more innovative solutions to its customers. This innovation culture enables Flowbird to export 85% of its output to 4,500 cities in 85 countries.

For more information, visit www.flowbird.group/transport.

IPMI & Member News

Member News: Conduent Seamless® Transportation System Now Allows Passengers in France’s Tours Métropole Urban Area to Use Their Smartphone for Contactless Payments

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Conduent Seamless® Transportation System Now Allows Passengers in France’s Tours Métropole Urban Area to Use Their Smartphone for Contactless Payments

GUILHERAND-GRANGES, France and FLORHAM PARK, N.J., Dec. 14, 2020 — Conduent Transportation, a unit of business process services and solutions company Conduent Incorporated (Nasdaq: CNDT), today announced the successful implementation and rollout of the Conduent Seamless ® Transportation System across the 200 buses and 21 trams in Tours Métropole’s Fil Bleu public transport network.

Leveraging this system, the residents of the Tours metropolitan area can now access buses and trams using their smartphone for contactless payments. Given current health concerns amid the COVID-19 pandemic, contactless payments have an added benefit of limiting contact between drivers and passengers.

How the system works
Conduent has installed Near Field Communication (NFC) and Bluetooth Low Energy (BLE) tags on Fil Bleu’s buses and trams. The user downloads the Seamless ® Transportation System app onto their NFC (for Android) or BLE (for iOS) enabled smartphone and registers to activate their account. To travel, they simply present their smartphone at any tag. The tag then creates and stores an encrypted transaction and relays it to the smartphone.

The solution is universal. It is designed independently of SIM cards and compatible with all mobile phone operators. It can be installed quickly and uses encryption technology and other security protocols to ensure data privacy and security.

“The Fil Bleu public transportation network carries nearly 40 million travelers every year. Thanks to the Seamless ® Transportation System, we can enhance the passenger experience by making onboard payments easier and faster,” said Loïc Latour, Director of Passenger Mobility at Fil Bleu. “The system’s interoperability and compatibility with other transit systems in France using the Seamless ® Transportation System is an additional significant benefit to the riders of Fil Bleu.”

A Media Snippet accompanying this announcement is available by clicking on the image or link below:

Seven urban areas in France use the Seamless ® Transportation System
In addition to the Tours Métropole Fil Bleu bus and tram service, passengers have access to the Blois urban community transit network, Agglopolys.

The Tours Métropole implementation is the most recent application of the Seamless ® Transportation System in France. This year, the system has also been introduced in the Métropole Toulon Provence Méditerranée and the Perpignan Méditerranée Métropole urban communities. Combined, 1.5 million residents in seven urban areas across France can access their transportation systems using the Seamless ® Transportation System.

“Across France and the rest of Europe, transportation systems are looking to modernize their ticketing systems so that passengers can access the systems quickly, easily and safely,” said Jean-Charles Zaia, General Manager, Public Transit at Conduent Transportation. “Fil Bleu was up and running very quickly due to Conduent’s technologically advanced and easily installed system. Once a passenger has the app, they can leverage any transportation network in France that uses the growing Seamless ® Transportation System.”

Conduent Transportation is a leading provider of automated and analytics-based transportation solutions for government agencies. These solutions, spanning road usage charging, parking and curbside management, and advanced transit and public safety systems, enable streamlined and personalized services for citizens and travelers who use them. The company has been helping transportation clients for more than 50 years and operates in more than 20 countries.

About Conduent
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through our dedicated people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 10 million employees who use its HR Services, and nearly 18 million benefit recipients. Conduent’s solutions deliver exceptional outcomes for its clients, including $17 billion in savings from medical bill review, up to 40% efficiency increase in HR operations, up to 27% reduction in government benefits costs, up to 40% improvement in finance, accounting and procurement expense, and improved customer service interaction times by up to 20% with higher end-user satisfaction. Learn more at www.conduent.com .

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent .

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries.

IPMI & Member News

Member News: Adelaide Transit Authority Selects Conduent Transportation to Pilot New Contactless Open Payment System on Trams

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Adelaide Transit Authority Selects Conduent Transportation to Pilot New Contactless Open Payment System on Trams

GUILHERAND-GRANGES, FRANCE and FLORHAM PARK, N.J., Nov. 04, 2020 — Conduent Transportation, a unit of business process services and solutions company Conduent Incorporated (Nasdaq: CNDT), today announced that it has installed a new contactless open payment system on the Adelaide tram system overseen by the South Australian Public Transport Authority (SAPTA). This six-month pilot program started on September 20th. Adelaide travelers can now use their Visa, MasterCard and NFC-enabled smart devices to pay for their fares on the 24 trams throughout the city. Adelaide is the fifth largest city in Australia, with a population of approximately 1.4 million.

Leveraging Conduent’s ATLAS ® system, which is already used by the Adelaide transit authority, the company has deployed its ATLAS Open Media Pay As You Go module and validators on the vehicles for onboard fare payment. During the pilot, Conduent’s new system will operate alongside the metroCARD validating system on Adelaide trams.

ATLAS Open Media modernizes a transit network’s fare collection by enabling a variety of transit ticketing payment methods, including EMV contactless cards, digital bank wallets, NFC and QR code. Given recent health concerns associated with COVID-19, contactless fare collection systems have become a beneficial tool that transportation operators can use to help maintain a safe environment for their passengers.

“Enabling contactless payment on trams is the first phase of modernizing fare collection across the Adelaide Metro network,” said Anne Alford, Executive Director, SAPTA. “By leveraging this technology, Adelaide will have easier, faster, safer and more accessible public transport. Implementation of the pilot was seamless with Adelaide Metro able to utilize its existing partnership with Conduent Transportation to employ its expertise and technology.”

This is the latest collaboration between Conduent Transportation and the South Australian Government. For more than 25 years, Conduent has delivered ticketing and fleet management systems, including terminals and on-site support.

“We’re excited to work with the South Australian Government on the modernization of their ticketing system,” said Jean-Charles Zaia, General Manager, Public Transit at Conduent Transportation. “We are seeing transit networks all around the world employing technology to advance and improve their fare collection while enhancing the transit experience for the users.”

Conduent fare collection systems are in use in more than 400 public transit networks of all sizes around the world. Most recently, ATLAS Ops has been implemented by transit authorities including Flanders (Belgium) and will soon be deployed in New Jersey (USA) and Lyon (France) .

Conduent Transportation is a leading provider of automated and analytics-based transportation solutions for government agencies. These solutions, spanning road usage charging, parking and curbside management, and advanced transit and public safety systems, enable streamlined and personalized services for citizens and travelers who use them. The company has been helping transportation clients for more than 50 years and operates in 27 countries.

About Conduent
Conduent delivers mission-critical ​services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 11 million employees who use its HR Services , and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com .

IPMI & Member News

Member News: Conduent Deepens Focus on Client Service Delivery and Utah Community with New State-of-the-Art Global Command Center

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Conduent Deepens Focus on Client Service Delivery and Utah Community with New State-of-the-Art Global Command Center

Sandy, Utah facility brings more than 80 technology-focused jobs to the state, providing 24/7 monitoring and response for business and government clients globally

Utah Lieutenant Governor Spencer Cox, Conduent CEO Cliff Skelton and Conduent Global Head of Technology & Operations Mark Prout gathered virtually for the opening and video tour of the facility

FLORHAM PARK, N.J. and SANDY, UTAH, October 21, 2020 — Conduent Incorporated (Nasdaq: CNDT), a business process services and solutions company, today unveiled its state-of-the art Command Center for IT Operations in Sandy, Utah, representing a significant enhancement in service quality for clients globally and a meaningful investment in the local community. Utah Lieutenant Governor Spencer Cox, Conduent CEO Cliff Skelton and Conduent Global Head of Technology & Operations Mark Prout joined together virtually for the opening and video tour of the facility.

Located in the growing high-tech hub in the Salt Lake City area, the Command Center is the latest example of Conduent’s companywide transformation rooted in an increased focus on quality, efficiency and growth. The new facility, which opened earlier this year, provides proactive, real-time monitoring of applications and service performance 24 hours a day, 365 days a year.

“As a center for growth in the technology field with an ever-growing economy and global influence, Utah is an ideal location for Conduent as a world leader in its field,” said Lieutenant Governor Cox.  “Conduent’s selection of Sandy, Utah to establish its new Command Center is evidence of why we are all proud to call Utah home.  We are excited for this latest example of our long and successful partnership with Conduent and the impact it will have on our state and economy – not only for the quality jobs it brings to our technology sector, but also for the elevation of Utah’s place in the world market that their presence here brings.”

Utilizing the latest in information technology, including a 30-foot video wall, associates have a comprehensive view to monitor systems and deliver more seamless and reliable service to Conduent’s global clients. These include many of the most well-known brands in the healthcare, retail, travel and transportation, insurance, and financial services sectors, among many other industries, as well as government agencies.

“Our corporate and government clients count on Conduent’s 60,000-plus expert associates, innovative technology and high-quality service delivery to help manage their essential operations successfully and cost efficiently,” said Skelton. “Conduent provides mission-critical services and solutions, such as claims processing, customer support, benefits administration and payment solutions, that millions of consumers, patients, commuters and workplace professionals rely on each day. The Sandy Command Center builds on our strong, long-standing presence in the state and allows us access to the region’s growing, highly-skilled, talented workforce.”

“Sandy, Utah has the second-highest number of tech companies of all the state’s municipalities,” said Theresa A. Foxley, president and CEO of the Economic Development Corporation of Utah. “The company’s continued expansion here shows that Conduent is confident in finding the talent to help the company grow.”

With a presence in Utah for more than 20 years, Conduent employs more than 400 associates statewide. In Utah, Conduent provides a range of transaction and data services to the Departments of Human Services and Workforce Services, as well as Salt Lake County. In addition to serving these Utah clients, the Command Center will serve as a central information and data hub for accounts around the globe.

About Conduent

Conduent delivers mission-critical ​services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 11 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com.

 

IPMI & Member News

Member News: Conduent Named a Leading Customer Experience Management Service Provider by Everest Group

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Conduent Named a Leading Customer Experience Management Service Provider by Everest Group

SEPTEMBER 10, 2020

FLORHAM PARK, N.J., Sept. 10, 2020 — Conduent Incorporated (Nasdaq: CNDT) today announced it has been named a Major Contender in Everest Group’s Customer Experience Management (CXM) – Service Provider Landscape with Services PEAK Matrix® Assessment 2020. The report evaluates 37 CXM service providers and is a framework for identifying their relative market impact, vision and capability.

Conduent, which was ranked in the top 10, was recognized in the assessment for its rapid investment in innovative technology, developing sophisticated solutions and successfully implementing them across its client base. The company earned its highest marks for the value it delivers, its scope of service and its delivery footprint. It also was noted in the assessment that Conduent continues to deliver for new clients while retaining existing clients.

Those investments have proven essential during the COVID-19 pandemic in order to maintain business continuity and operational flexibility. With a long history in work-at-home solutions, Conduent was able to seamlessly move thousands of CXM associates to a work-at-home model in more than 20 countries at the start of the pandemic.The company currently has more than 30,000 associates working from home.

Through people, process and technology, Conduent was able provide seamless service to our clients, maintain resilient contact centers, while ensuring the safety of our employees.

“Conduent is a major player in North America with a comprehensive suite of service delivery models to suit various client needs. This includes rich experience in WAHA delivery, an especially important capability during these unprecedented times,” notes Shirley Hung, Vice President, Everest Group. “It is focused on client results achieved through flexibility, in terms of scale and technologies, and operational excellence. Conduent is supporting its clients on their digital enablement journeys in various ways which provide a holistic customer view underpinned by intelligent orchestration and analytics.”

The Conduent CXM portfolio includes Customer Contact Services, Interactive Engagement Technologies and Customer Communication Services.Conduent delivers mission-critical omni channel customer experience management services and solutions, both human and digital, throughout the entire customer life cycle, ensuring personalized, empathetic end-user experiences to reduce costs, enable scale, and grow revenue, while driving insights, speed to resolution and customer satisfaction.

“In today’s business and social environment, robust, secure and flexible Customer Experience Management solutions that incorporate innovative technology and work-at-home options are even more critical to a company’s success,” said Randall King, Global Head of Customer Experience Management at Conduent. “Our placement on the Everest Group’s Assessment is a validation of Conduent’s focus on and commitment to our CXM initiatives to deliver innovation and value to our customers across a variety of industries and markets.”

To read a custom version of the report, click here.

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About Conduent  

Conduent delivers mission-critical ​services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth.It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 11 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com.

Media Contact

DUANE BROZEK

duane.brozek@conduent.com

+1-951-288-9807

ALAN KATZ

Conduent Investor Relations

Alan.Katz@conduent.com

+1-973-526-7173

REBECCA KOAR

Conduent Investor Relations

rebecca.koar@conduent.com

+1-862-308-7105