Re-imagine: Your Summit Speakers

Want to be A Better Leader? Learn How to R E A D

Presenter: Julius E. Rhodes, SPHR,  mpr group

 

Albert Einstein said, "If you can't explain it simply, you don't know it well enough." Colin Powell said, "Great leaders are great simplifiers." All of us learned how to read at an early age but if we are going to be the leader, we can become, we need to learn how to R E A D. During this presentation participants will be exposed to an easy to remember and practical set of identifiers and strategies designed to provide them with insights into the tools they need to be a better leader in the myriad roles they play.

Planning for an Uncertain Future - Industry Response, Crisis Management, and Lessons Learned

Moderator: Brett Wood, CAPP, PE, President, Wood Solutions Group, LLC

 

Explore the results of IPMI’s recent benchmarking study on the COVID-19 crisis and our industry’s response. This panel will cover multiple industry segments and share best practices, lessons learned, and valuable takeaways to help the industry recover, lead through disruption, and innovate for a brighter future.

Presenter: Brian Wolff, Parker Technology

How Authentic Concern Drives Good Business

Presenter: Brian Wolff, Parker Technology

 

Delivering a great customer experience is hard. Patrons hold parking facilities’ customer experience to a world standard, where they compare against such excellent customer experiences as Disney World, Hilton Hotels, or Tiffany & Co. In this session, Brian will illuminate the key ingredient for a quality customer experience— Authentic Concern. It’s when companies genuinely demonstrate care for customers, which leaves them feeling valued and cared for.

Brian will discuss how parking leaders can instill Authentic Concern from the top-down, to create affinity and generate growth in all facets of their business. He will share steps leaders can take to get their business on a path to delivering Authentic Concern, and create an environment that results in a great customer experience. It starts with genuine care, communicating that care to customers, and taking action to live up to a world standard of customer experience.

Building and Achieving Resilience in the Face of Adversity

Presenters: Casey Jones, CAPP, MPA, DESMAN; Cindy Campbell, International Parking & Mobility Institute

 

This session will explore the risks of unaddressed workplace stress, the benefits of improved resilience and include an interactive discussion of coping strategies, relevant research and related resources.

Let’s face it, a career in parking and transportation comes with more than its share of internal conflicts, aggressive customers, and unpleasant situations.  Whether on the front line or in an executive position, people in our industry are often subjected to or involved with confrontations that may make some wonder if the stress and heartache are worthwhile.  When you consider current workplace challenges, how well are you coping? How resilient are you to the daily stressors you encounter? Resiliency can mean managing anything from a tough workload, implementing unpopular programs or interacting with frustrating colleagues. Individuals with greater resilience are better able to manage stress, which is a risk factor for many conditions including anxiety and depression.

No matter what role you play in parking and transportation and how long you’ve been in the field, there are potentially countless interactions that can chip away at your confidence, make you question your abilities and challenge your decision to stay in the industry.  A deeper understanding of the skills and attributes of those who have faced similar environments and resiliency training will help cope with the major stressors that come with the job and become stronger through the crucible that it the workplace.

Transformation Isn't a Future Event, It's a Present Day Activity

Transformation Isn't a Future Event, It's a Present Day Activity

Presenter: Mitch Skyer, President, Passio Technologies

 

Join us at Mitch Skyer, leads the conversation on change. As the state of the world and transit has undergone serious challenges this year, we determine what kind of changes are needed to stay running and continue to be the best option for riders. Mitch dives into how to begin the transformation, what changes are reliant and necessary for all agencies, and options to choose from. He then discusses how to get things done, what resources matter, and which don't. We will review the end goal and expectations transit agencies can have versus what not to do and what not to expect. Change is necessary to transform into something more efficient and optimized while keeping riders safe and in 2020, transit continues to be a valuable resource to people all across the U.S. The only option is to improve, move forward, and keep making every passenger count.

Reinventing Cities: Trends, Challenges, and the Role of Mobility Services

Presenter: David Leopold, Director, City Solutions, City Tech Collaborative

 

Cities across the global are experiencing urban mobility transformation, and COVID-19 is driving additional uncertainty, complexity, and realignment of public, private, and civil sector roles. Join parking and mobility leaders from City Tech Collaborative’s Millennium Gateway Parking Innovation Lab to put your finger on the pulse of current challenges, business opportunities, and the next wave of mobility innovation.

Network like a BOSS

Network like a BOSS

Presenter: Ashley Owens, Ashley Assists

 

Networking is such a personal activity, it is not a one size fits all practice. Most people get bogged down in the details and miss out on the foundation of how to build and retain a retain an effective network. At the end of the day, no one cares WHAT you do, but do you know them, like them or trust them? In an industry built on the power of connecting face-to-face, establishing and growing meaningful relationships is undeniably critical to long-term success. In this presentation, networking concierge Ashley Owens shares ways to nurture your current business relationships so that you can create your own tactical, individualized approach. You will learn how to save time by recognizing the best strategic partners and effectively engaging contacts up using email, messaging, social media, and other digital tools. Dive in and engage with your peers in this highly interactive keynote where you learn how to balance your strengths, network strategically and with confidence, and craft an authentic, powerful, professional networking process to achieve a wildly successful career.

Urgent Issues at the Curb: COVID-19 Response, Shared Public Spaces & Public Safety

Urgent Issues at the Curb: COVID-19 Response, Shared Public Spaces & Public Safety

Panelists: Scott Burton, Senior Transportation Planner, City & County of Denver Parking Operations; Jeff Petry, Parking &Technology Manager, City of Eugene

 

This interactive panel presentation will dive into the current and evolving issues at the curb, with a focus on municipalities, transit, and all mobility modes that impact how we use and plan head for curb management. The curb was in a state of flux prior to the COVID-19 crisis, which has only accelerated that disruption and change. New uses of the curb and street for dining, mobility modes, deliveries, and more have operations, policy, and revenue impacts. Discuss how each city is approaching both temporary and permanent curb uses, and how cities are planning to “make room” and use technology and programs to adapt to growing competition at the curb.

Leading Through Volatile, Uncertain, Complex and Ambiguous Times

Presenter: Lisa DiTullio, Your Office Connection

 

Constant and disruptive change is the now the norm, and leadership styles that have succeeded in the past no longer work. The traditional command and control model must shift toward a coaching model so staff can keep pace through organizational transformation. In other words, what succeeded in the past no longer works.

In our new-world paradigm, companies are moving away from traditional management models and toward a model where managers support and guide so staff can easily adapt to constantly changing environments and embrace new ways to getting work done.

This session turns the coaching model into a detective model, empowering managers to unlock people’s potential to maximize their performance. With an aim toward simplicity, Lisa introduces techniques that can be applied every day to maximize individual achievement leading to organizational success.

Managing Up, Down, and Sideways - Strategies, Tactics, and Takeaways

Managing Up, Down, and Sideways - Strategies, Tactics, and Takeaways

Presenter: Irma Henderson, CAPP, University of California, Riverside

 

Managing people is the key to success at any job. How does one have positive influence over the work of others across all levels? Specifically, what does influential leadership look like when leading up, down, and sideways across an organizations? How is the remote workforce environment changing our roles? Participants will learn to manage their relationships with their supervisors, achieve successful delegation, and manage across in a more productive way.

Curb Access, Mobility Data, and the Battle over the Public Right of Way

Curb Access, Mobility Data, and the Battle over the Public Right of Way

Presenters: Regina Clewlow, CEO & Co-Founder of Populus; Emily Eros, SharedStreets

 

Competition for the curb has changed rapidly, and cities have to adapt fast. From delivery services and freight, to transit, micro-mobility options, and TNCs, the curb is more congested than ever. Layer on new programming for open streets, slow streets, and pop-up events, and the curb is subject to increasingly complex demands.

How can cities collect the right data to make effective decisions in an ever-changing environment? Find out how the battle for the curb is playing out, and how we can build a more effective framework to manage it.

Leading from Where You Are: Young Professional Panel

Moderator: Charley DeBow, CAPP, CurbTrac

Panelists: Benito O. Pérez, AICP CTP, CPM, District Department of Transportation;  Jessica Britton, PayByPhone Technologies, Inc; Hugo Contreras, Dallas/Fort Worth International Airport; Ravinder Bains, Operations Manager, Safety & Security, EasyPark Vancouver

You may not be a follower at the lowest level of the organization, but you’re not the top dog either—yet you still want to lead, to make things happen and to make a contribution. The reality is that 99 percent of all leadership doesn't occur at the top.

Leadership is a choice you make, not a place you sit. Anyone can choose to become a leader wherever he or she is. You can make a difference no matter where you are. These young professionals are taking charge of their careers and leading their companies through their current roles.

Self-Respect - The Foundation of Leadership

Presenter: Drew Dudley, Day One Leadership

 

In 2010, fresh off delivering what would be voted one of the “15 most inspirational TED talks of all time” and traveling the world delivering keynotes that led one Oxford University professor to proclaim him “the most motivating and inspiring speaker on
leadership out there right now,” Drew was struggling off the stage: battling alcohol addiction, undiagnosed bipolar disorder and a lifestyle that had ballooned him to over 300 pounds.

In this keynote, Drew melds self-care insights with his own story to present six strategies for embedding self-care and building self-respect into a personal leadership philosophy. Over the past eight years these strategies have helped him achieve and maintain sobriety, lose 100 pounds, manage his mental health and, most recently, process a profound personal tragedy.

A presentation that acknowledges the dark parts of life and work with humor and compassion, this practical exploration of self-awareness, forgiveness, resilience and healing will remind audiences that we cannot lead others until we can lead ourselves and show them how great leaders know how to put themselves first while still serving others.