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TOPIC: Education & Training

  • news

    IPMI Releases 2024 Electric Vehicle Readiness Resource Guide

    IPMI Releases Electric Vehicle Readiness Resource Guide March 29, 2024 Landmark IPMI Electric Vehicle Readiness Resource Guide shares critical benchmarks on industry preparedness and charging adoption to support national electrification initiatives. About the 2024 IPMI EV Readiness Resource Guide The 2023 IPMI Electric Vehicle Readiness Survey captured insights and benchmarks Read More »

  • news

    IPMI Launches Parking & Mobility Accessibility Survey

    IPMI Launches Parking & Mobility Accessibility Survey October 18, 2023 IPMI has just issued a new national survey to capture critical benchmarks and data on the state of the industry’s policies, programs, and practices on accessibility in parking, transportation, and mobility operations and programs. We are seeking your feedback as Read More »

  • 2023 FHWA Resources and Links

    Featured Federal Highway Administration Resources Parking Cruising Resources Bringing Understanding to the Cruising Phenomenon   By Rachel Weinberger, PhD, Adam Millard-Ball, PhD, Dr. Robert Hampshire, Allen Greenberg, Tayo Fabusuyi and Ellis Calvin New FHWA tool to enable cities to measure and ultimately reduce parking cruising It has been stubbornly difficult for city officials to gain a Read More »

  • IPMI’s Parking Garage Safety Symposium Links and References

    IPMI’s Parking Garage Safety Symposium Links and References Access the recorded symposium here: How Safe are Your Parking Facilities? Garage Safety Symposium – YouTube. Complete the survey by June 1 to share your feedback. Download a copy of the presentation deck. This symposium and all related materials are the intellectual Read More »

  • news

    IPMI Releases Industry-Wide Electric Vehicle Readiness Survey

    IPMI Releases Industry-Wide Electric Vehicle Readiness Survey March 8, 2023 IPMI releases landmark survey to capture critical benchmarks and data on industry readiness to prepare for electric vehicles and charging needs to support national initiatives. Electric vehicles (EVs) and charging infrastructure are poised to transform the parking, transportation, and mobility Read More »

  • How Will Inflation Affect Parking?

    If you are monitoring Bloomberg  or if you are listening to any newscast today, you cannot escape the topic of inflation and how it continues to affect the economy. So how will this inflation affect parking? Inflation is defined as the increase in prices for goods and services over time. Read More »

  • SFMTA Makes a Prominent Place for Car Share Parking

    By Andy Thornley Vehicle sharing is a great option for getting around and doing the things we all need to do with a car, without having to own a car. Whether it’s for running errands, visiting friends, or making a day trip to the beach, vehicle sharing services help give Read More »

  • What is Normal in a New Year?

    By Joshua Cantor, CAPP I’ve finally accepted that 2022 is underway, not because I have some aversion to a new year or saying Happy New Year, but because I know that there is serious work to get done. Every year seems to bring new goals, challenges, and aspirations, but most Read More »

  • IPMI Shoptalk: Diversity: Rising through the Ranks

    Register for Free Industry Shoptalks here. 

  • Empathy in Action

    By Ana Hengist Try to remember the last time you felt very angry or upset. I am pretty sure the signals were visible, from the look in your eyes to your tone of voice and body language, right? Imagine at that moment, someone who is clearly happy approaching you to Read More »

  • Making Fun a Part of the Parking Equation

    Making Fun a Part of the Parking Equation By Andrew Sachs, CAPP When people think of parking, “fun” doesn’t usually come to mind. But it could–and it should. As parking managers, it’s easy to be dazzled by numbers. How many parkers do you see in a day? How long do Read More »

  • Self Check-Up 

    Vanessa R. Cummings, CAPP When was the last time you gave yourself a once-over? I mean, gave yourself a full body scan to check yourself out? We spend so much time taking care of others that we often fail to take care of ourselves. What or who comes ahead of Read More »

  • Resiliency and imagination; a post-pandemic plan

    Resiliency and imagination; a post-pandemic plan. Harry Delgado, CAPP, ED.S. We are a parking authority in the City of New Brunswick, N.J. (NBPA). Pre-pandemic, we experienced the highest occupancy rates, with garages and surface lots running full and a thriving valet business. New Brunswick is the county seat serving court Read More »

  • How a DE&I Culture Benefits Your Bottom Line

    By:  Mark Schleyer, CAPP Regional Sales Director for Passport A growing number of companies are working to build more inclusive and diverse workplaces. While there are many benefits of diversity in the workplace, you may be surprised to learn about the effect diversity has on an organization’s bottom line. A Read More »

  • article

    Telecommuting at UCLA: Featured Article from Parking & Mobility Magazine

    Telecommuting at UCLA: Avoiding gridlock, finding parking, and having room to breathe. By David J. Karwaski THE UNIVERSITY OF CALIFORNIA, LOS ANGELES (UCLA) sits within the Los Angeles Basin, one of the most traffic congested areas in the U.S., that unfortunately has some of the worst air quality—if not the Read More »

  • article

    New brunswick performing arts center transit-oriented development

    Parking and Transit-oriented Development: Featured Article from IPMI’s Parking & Mobility Magazine

    The Orientation Toward Transit: Has COVID cooled the hot market of parking and transit-oriented development? By Jim Zullo, CAPP As we look ahead to life in a post-COVID world, there will certainly be some level of return to commuting, transit, and parking normalcy. But are the benefits that have traditionally Read More »

  • article

    Parklet Design: Featured Article from IPMI’s Parking & Mobility Magazine

    Never more popular, tiny park spaces are seeing more use than ever next to the curb. Here’s everything you need to know to launch a parklet program in your operation, including parklet design elements. By Jonathan Wicks, CAPP, and Chrissy Mancini Nichols IF THE CURB IS THE GATEWAY TO YOUR Read More »

  • Parking Philosophy 101

    By: Joe Sciulli, CAPP (Ret.) Retiring from an industry that I “fell into” 36 years ago—as so many of you reading this did—I wanted to share as space allows some words of wisdom from my earliest mentors in parking. Call it Parking Philosophy 101. “Know your numbers!” Repeated early and Read More »

  • IPMI’s Mobility Framework

    IPMI’s Mobility Framework May 12, 2021 IPMI’s Mobility Framework was developed by the IPMI Mobility Task Force, with expertise from our volunteers across our community, committees, subject matter experts, and volunteers.  As our industry evolves, we anticipate that this Framework will also change and adapt to both innovations and disruptions Read More »

  • Providing Friendly Parking in the Friendliest City

    By: Pamela Corbin, CAPP, Parking Services Manager, City of Greenville S.C. Greenville, S.C., was recently ranked as the Friendliest City in the U.S. in Conde’ Nast Traveler’s 2020 Reader’s Choice Awards. The magazine highlighted Greenville’s farm-to-table movement, craft beer scene, and natural resources, such as the beautiful Falls Park and Read More »

  • Letting Go of the Status Quo: Rethinking Management

    By: Andrew Sachs, CAPP COVID-19 has not only accelerated the trend to more flexible schedules and virtual work, but is also pushing organizations to rethink the purpose of the office. And with that comes the necessity for us to evaluate our management practices and approaches. Too often, we do things Read More »

  • Maria Versus Mother Nature

    By: Maria Irshad, CAPP Why are fireplaces considered amenities for homes in Texas? Particularly in Houston where we spend 85 percent of the year sweltering in humidity and the remaining time is dedicated to wearing our boots, coats, and gloves even if it’s just a barely chilly 70 degrees (OK, Read More »

  • Parking-Still Needed

    By: Josh Cantor, CAPP For many of us in the parking and transportation industry, the normal hustle and bustle came to a screeching halt a year ago along with most of society. Without the everyday crises and constantly getting ready for the next event, I felt bored at work. For Read More »

  • Important Conversations

    By Gary Means, CAPP THERE HAVE BEEN A LOT OF CONVERSATIONS lately about Diversity, Equity and Inclusion. If you didn’t get a chance to catch the Fireside Chat On Industry Inclusion back on August 20, 2020, I would encourage you to do so (click here). I was joined by a Read More »

  • Continuing the Conversation

    By Kim Jackson, CAPP GARY MEANS, CAPP, began the conversation for our industry of Diversity, Equity and Inclusion (DEI) in the October issue of Parking and Mobility. I have the ex­treme pleasure of continuing the conversation for this issue. DEI is a topic I am and have been passionate about Read More »

  • Are You Good At Managing Change?

    By: Vicki Pero, SPHR   If there’s one thing we have all done a lot of during the past year, it’s change. The pandemic has required that we find new ways to complete our work, connect with people, and serve customers, just to name a few things. As we start Read More »

  • 2021 IPMI Insider’s Guide to Professional Development

    Get all the details on every educational opportunity throughout 2021, including numerous free and significantly discounted professional development resources. Download the 2021 IPMI Insider’s Guide to Professional Development.

  • IPMI News: CAPP Scholarship Recipients Awarded Nearly $10,000 in 2020 to Advance the Profession

    CAPP Scholarship Recipients Awarded Nearly $10,000 in 2020 to Advance the Profession The International Parking & Mobility Institute (IPMI) this year provided nearly $9,000 in CAPP Scholarship funds to 17 industry professionals to further their professional educations. CAPP is the premier credential for parking, mobility, and transportation professionals and is Read More »

  • University Plans and Strategies for Fall 2020

    University Plans and Strategies for Fall 2020 A panel of experts discusses recovering from COVID-19 in the academic world. OUR PANELISTS JOSH CANTOR, CAPP, is director of parking and transportation at George Mason University. He was previously at Cal State Fullerton. He serves on IPMI’s Board of Directors and served Read More »

  • Can PARK(ing) DAY Help in Combating COVID-19?

    Can PARK(ing) DAY Help in Combating COVID-19? Applying the lessons from an annual celebration of parklets to pandemic recovery in cities. By Michael Connor and Brian Bartholomew RETAIL SHOPS AND RESTAURANTS IN CITIES across the country are starting to open under mandated social distancing guidelines. However, maintaining six feet of Read More »

  • Why Helping Drivers Find Parking Should Be a Priority

    Why Helping Drivers Find Parking Should Be a Priority By Jessica Britton ON AVERAGE, Americans spend 17 hours a year looking for parking. In urban cen­ters, the problem is far more acute. New York City residents spend a painful 107 hours per year searching for parking spaces. However, the scarcity Read More »

  • Important Conversations

    Important Conversations By Gary Means, CAPP THERE HAVE BEEN A LOT OF CONVERSATIONS lately about Diversity, Equity and Inclusion. If you didn’t get a chance to catch the Fireside Chat On Industry Inclusion back on August 20, 2020, I would encourage you to do so (click here). I was joined Read More »

  • Leveraging Technology for Information and Safety

    By Thomas Hartley, CAPP Disney has developed a set of great leadership strategies that are simple, common-sense ideas.  Disney’s strategies help leaders adapt to new challenging demands—as their saying goes, “it’s not the magic that makes it work; it’s the way we work that makes it magic”. The magic is Read More »

  • On-Demand Training: Urban Innovation Panel: Smart Cities, Disruption, and Technology  

    Urban Innovation Panel: Smart Cities, Disruption, and Technology   Join us for a dynamic conversation on the trends and tech shaping the smart cities of tomorrow. Dive into state-of-the-art strategies in mobility, transportation, and parking designed to foster greater mobility, accessibility, sustainability, and consumer choice city-wide. Panelists share their unique Read More »

  • On-Demand Training: Managing the Corridor: A New Way to Enhance Mobility and Reduce Congestion with Parking  

    Managing the Corridor: A New Way to Enhance Mobility and Reduce Congestion with Parking   Parking is one of the most important components for a successful integrated corridor management (ICM) program—a cooperatively managed transportation system that promotes a multi-modal system and reduces congestion. None of this can be accomplished without Read More »

  • On-Demand Training: Competing for the Curb: Can On-street Parking Management Survive?

    Competing for the Curb: Can On-street Parking Management Survive? Competition for curb space requires new approaches to on-street parking management.   In recent years, the planners find ourselves competing with TNCs, bicycles, delivery trucks, parklets, scooters, and pop-ups. Many planners view “storing cars on the street” as the lowest priority for Read More »

  • On-Demand Training:You’ve Got to Crunch the Numbers: How Finance and Operations Work Together for Success

    You’ve Got to Crunch the Numbers: How Finance and Operations Work Together for Success Finance and operations experts from Texas A&M University will cover three major departmental initiatives as case studies. The purpose is to show how the financial side of the house works to plan, prepare, and project to Read More »

  • On-Demand Training: Trends to Track: Exploring Tectonic Forces Affecting Parking and Transportation

    Trends to Track: Exploring Tectonic Forces Affecting Parking and Transportation Will we have cars in the future? Won’t people drive less thanks to AVs and TNCs? What effect is Amazon having on parking and transportation? It’s hard to plan for the mobility future when we don’t know what’s real and Read More »

  • On-Demand Training: TDM For the Win: Creating a More Sustainable Campus

    TDM For the Win: Creating a More Sustainable Campus Arizona State University’s Parking & Transit staff recently embarked on the development of a campus wide TDM playbook and program intended to guide the university through a transitional growth period; they worked to position it for a more sustainable future that Read More »

  • On-Demand Training: From the University Perspective: Today’s Parking Challenges and How To Meet Them

    From the University Perspective: Today’s Parking Challenges and How To Meet Them “I’m sorry I’m late for class, I couldn’t find parking.” Parking has long been a significant challenge on college campuses. As universities continue to grow and expand, well-integrated parking can enhance the campus experience, minimize traffic congestion, avoid Read More »

  • On-Demand Training Managing Demand: Harnessing Competing Priorities Within University and Healthcare Parking and Transportation Operations

    Managing Demand: Harnessing Competing Priorities Within University and Healthcare Parking and Transportation Operations This presentation will highlight the importance of efficient demand management strategies to serve the various needs of users on joint university and healthcare campuses. Issues will include accommodating the various needs of all of these customers, how Read More »

  • The Fundamental Things Apply

    Joe Scuilli, CAPP Some 22 years ago, a team of parking consultants completely turned around Washington, D.C.’s then-underperforming meter program in a relatively short time, implementing privatized meter installation, maintenance, and collection and counting functions for the District’s Bureau of Parking. From March through August 1998, broken housings, faded domes, Read More »

  • IPMI’s Roadmap to Recovery, October 5, 2020

    Download the document and find out how the industry is adapting and shaping steps for recovery. 

  • The Customer’s Voice Matters, Now More than Ever

    By Andrew Sachs, CAPP In a world run by online searches, the customer’s story is more powerful than ever. Parking marketing has evolved in recent years. As always, operations need to communicate that they offer convenient and accessible parking with desirable amenities. But the old-school methods are no longer effective Read More »

  • Do you have a mantra? (Stay with me here…)

    Rachel Yoka, CAPP It’s a statement or slogan you repeat frequently. It’s a short phrase that centers you, helps you tackle tough days, and really enjoy the great ones. (I promise I am not asking you to meditate – although the practice has terrific benefits and you should try it.) Read More »

  • special publications

    IPMI News: IPMI Releases Roadmap to Recovery, Special Edition: July 2020

    Download IPMI”s Roadmap to Recovery, a special edition capturing the latest on the parking, transportation, and mobility industry’s response to the COVID-19 crisis. Share your experience and your expertise.  Complete the 2020 IPMI COVID-19 Industry Response and Impact Benchmark Survey before July 30, 2020. One lucky participant will win a Read More »

  • blog

    Diversify Your Portfolio

    By Robert Ferrin A phrase often heard from a financial advisor is resonating with municipal parking operators throughout the nation as we feel the effects of COVID-19 on our budgets. COVID-19 has affected so many things in our world, not the least of which has been parking and transportation demand Read More »

  • blog

    Wrapping Up – and Taking Next Steps!

    By Rachel Yoka, CAPP, LEED AP BD+C, WELL AP The past few months and weeks have been difficult—no matter what part of the industry or world you live in. As we look toward a brighter future, coming together with our IPMI community through the 2020 IPMI Virtual Parking & Mobility  Read More »

  • podcast / video

    The Parking Podcast Episode E29: An Interview with Todd Tucker and a Conversation about Veterans in Parking

    Todd Tucker, JD, CAPP,  Senior Vice President and General Counsel with Arrive discusses learning, Arrive and Veterans in Parking. Check it out here

  • news

    SRA News: MAPA 2020 Scholarship Extends to June 30th

    MAPA 2020 SCHOLARSHIP APPLICATIONS NOW AVAILABLE DEADLINE EXTENDED TO JUNE 30TH! Each year MAPA awards Scholarships to deserving students. The award(s) are for one academic year. Applicants may reapply for subsequent years but may only win once The scholarship award may be used towards an accredited institution of higher learning or Read More »

  • webinar

    Free Online Shoptalk: How to Not Suck at Virtual Networking

    Friday May 15, 2020  11 am-12 pm ET   Free to all industry professionals Access Recording here   Networking is such a personal activity—it is not a one-size-fits-all practice. It’s easy to get bogged down in the details and miss out on the foundation of how to build and retain Read More »

  • webinar

    Free Online Shoptalk: Municipalities, Finance, & Recovery: Current Challenges and Next Steps

    Wednesday May 13, 2020- 2:00 PM EST Free Online Shoptalk: Municipalities, Finance, & Recovery: Current Challenges and Next Steps Free to all Industry Professionals Access the Recording here   Join IPMI for our next online Shoptalk diving into cars, cash, and financial impacts to operations. Open to all, moderator Tiffany Read More »

  • Parksmart Advisor Training

    Parksmart Advisors lead clients through the certification process for sustainable parking structures. The Parksmart program is now offered under by the USGBC/GBCI alongside the suite of LEED and other sustainability rating systems. IPMI is the USGBC Education Partner providing the education required to earn this valuable certificate. This is a Read More »

  • Free Online Shoptalk: Leadership on Their Terms to Ease Stress and Enable Focus

    Wednesday May 6, 2020- 2:00 PM EST Free Online Shoptalk: Leadership on Their Terms to Ease Stress and Enable Focus Free to all Industry Professionals Access the Recording here IPMI invites all industry professionals in parking, transportation, and mobility to discuss how the COVID-19 crisis has impacted your various mobility Read More »

  • blog

    My First Virtual Conference

    By Justin Grunert In the wake of the Coronavirus pandemic, IPMI decided to transition from an in-person Conference to a virtual event. Our first priority was to keep all of our attendees, sponsors, and vendors safe. It saddens me that I won’t be able to see many of you in Read More »

  • news

    Member News: ParkHub Launches ‘Attendant Academy’ to Support Industry Advancement During the COVID-19 Crisis

    The company’s online courses aim to help prospective parking professionals develop skills for future employment. DALLAS, May 7th, 2020 — ParkHub, the leading B2B parking technology company, has launched online courses designed to support the professional advancement of parking attendants during the COVID-19 crisis. The curriculum, coined Attendant Academy, provides Read More »

  • COVID-19 Information Clearinghouse: Events and Education

    Read all the COVID-19 Information Events & Education postings here. To search all resources by keyword, search the Resource Library. Submit Postings Here   Member Post: June 15, 2020: SWPTA Webinar- Pandemic Recovery: The Road to Re-opening, shared by SWPTA IPMI Post: May 29,2020: Thinking Outside the Box: Urban Freight Read More »

  • COVID-19 Information Clearinghouse: Resources and Documents

    Read all the COVID-19 Information Resource and Document postings here. To search all resources by keyword, search the Resource Library. Submit Postings Here   Member Post: June 18, 2020: Barnacle® Parking Produces, Donates Critical Face Shields to Frontline Workers Across the Country, shared by Barnacle IPMI Post: June 9, 2020: Read More »

  • Sustainability Framework image 1

    IPMI Sustainability Framework

    International Parking & Mobility Institute’s Framework on Sustainability for  Design, Management & Operations Revised on March 2020 Sustainability in parking and transportation means meeting “the needs of today without compromising the ability of future generations to meet their own needs.”1 To be successful, transportation solutions and sustainable practices should balance Read More »

  • news

    SRA News: Texas Parking and Transportation Association (TPTA) Announces the Establishment of the Marc Denson Scholarship Fund

    The Texas Parking and Transportation Association Board of Directors is pleased to announce the establishment of the Marc Denson Scholarship Fund. The purpose of this scholarship is to provide financial support those who seek to build a career in the parking and transportation or public sector. Scholarship applicants will be Read More »

  • webinar

    ParkHelp & Parking Sense Merge; Offer Webinar on the Future of Parking Guidance

    On May 6th, ParkHelp Technologies will host “The New ParkHelp & the Future of Parking Guidance” webinar on the recent merger and trends in the parking guidance industry. (Boerne, TX – April 24, 2020) ParkHelp and Parking Sense recently announced the merger of the two companies to create the world’s Read More »

  • webinar

    Remote Work

    Free Online Shoptalk: Leading Remote Teams and Best Practices

    Wednesday April 22, 2020 – 2:00 PM EST Free Online Shoptalk: Leading Remote Team & Best Practices Pre-Registration is required to attend Free for all Industry Professsionals Access the recording here IPMI invites all industry professionals in parking, transportation, and mobility to discuss how the COVID-19 crisis has impacted your Read More »

  • webinar

    Free Online Shoptalk: Mobility Options and COVID-19

    Tuesday April 14, 2020: 12:00 PM EST Access the Recording here Free Online Shoptalk: Mobility Options and COVID-19 IPMI invites all industry professionals in parking, transportation, and mobility to discuss how the COVID-19 crisis has impacted your various mobility programs and options, including fleet management, transit, and micro-mobility modes. We Read More »

  • webinar

    Free Online Shoptalk for Universities and Campuses: COVID-19 and Our Industry’s Response

    Tuesday, March 24, 2020: 2:00 PM EST Online Shoptalk for Universities and Campuses: COVID-19 and Our Industry’s Response Access the recording here.   Join IPMI for a free online shoptalk to discuss and collaborate about the effects of the COVID-19 virus and the industry’s response. Moderated by Casey Jones, CAPP, former Read More »

  • webinar

    Free Online Shoptalk: COVID-19 & Industry Response – Municipal & Transportation Providers

    March 24 @ 12:00 pm – 1:00 pm EDT Tuesday, March 24, 2020: 12:00 PM EST Online Shoptalk for Municipalities & Transportation Providers: COVID-19 and Our Industry’s Response Access the recording here. Join IPMI for a free online shoptalk to discuss and collaborate about the effects of the COVID-19 virus Read More »

  • Guide to PARKSMART Certification

    GUIDE TO PARKSMART CERTIFICATION For use with Parksmart Certification Version 1.0 with Addenda Guide Version 2.3 April 2020 Congratulations on your decision to pursue Parksmart certification! You’re on your way to increasing the value and performance of your project. This guide will lead you through the process. There are four Read More »

  • webinar

    Free Online Shoptalk on COVID-19 & Our Industry’s Response – Universities & Campuses

    March 31 @ 12:00 pm – 1:00 pm EDT Tuesday, March 31, 2020: 12:00 PM EST Access the recording here. Online Shoptalk for Universities and Campuses: COVID-19 and Our Industry’s Response Join IPMI for a free online shoptalk to discuss and collaborate about the effects of the COVID-19 virus and Read More »

  • webinar

    Free Online Shoptalk for Airports: COVID-19 and Our Industry’s Response

    March 31 @ 2:00 pm – 3:00 pm EDT Tuesday, March 31, 2020: 2:00 PM EST Access the recording here. Online Shoptalk for Airports: COVID-19 and Our Industry’s Response Join IPMI for a free online shoptalk to discuss and collaborate about the effects of the COVID-19 virus and the industry’s Read More »

  • podcast / video

    The Parking Podcast Episode (E25): An Interview with Industry Leaders and a Conversation about COVID-19.

    Leaders from around the parking and mobility industry discuss the impact of COVID-19 and provide best practices and solutions for the interim. Check it out here.

  • special publications

    A Guide to Parking

    Many parking professionals have lamented that there is no textbook for our industry—until now. A Guide to Parking provides information on the current state of parking, providing professionals and students with an overview of major areas of the parking, transportation, and mobility industry, punctuated by brief program examples. More than 30 Read More »

  • SOPs – A Deeper Dive

    By: Joe Sciulli, CAPP This past January, I had the privilege of developing for IPMI’s Professional Development Video Series “Standard Operating Procedures: What They Are, What They Should Include, and Why Every Organization Needs Them.” You can watch the video here. Unfortunately, the video’s time restriction did not allow for Read More »

  • 2020 Midwest Regional Parking & Mobility Conference

    Call for Presentations  

  • Do Parking Enforcement Officers need Bicycle Training?

    By: Pamela Corbin, CAPP Many municipalities use bicycles for parking enforcement, parking ambassador programs, and law enforcement, but they don’t all have bicycle safety training. As cities become more congested, the need for bike patrols will increase, but is bicycle training needed? Everyone learned to ride a bike as a Read More »

  • Online Instructor Led Course: Analysis and Application of Technology

    About the course:  The development and introduction of new technology in all aspects of our lives is happening at a pace never experienced before. This is certainly true in how we manage and conduct business in the parking and mobility sector. In this session we will discuss new and emerging Read More »

  • CUSTOMER SERVICE: The Disney Way Author and former Disney EVP Lee Cockerell talks about hiring, training, customer service, and parking—and why it all matters.

    By Kim Fernandez A COMMON REACTION IN ANY CONVERSATION ABOUT CUSTOMER SERVICE is to reference The Walt Disney Company, whose resorts, where no detail is left to chance, are known as the pinnacle of outstanding service. If you bring up customer service at Disney, though, they’re likely to mention Lee Read More »

  • Civil Discourse

    By Julius Rhodes, SPHR THIS IS DESIGNED TO PROVOKE YOU, BUT NOT IN A NEGATIVE SENSE. I want you to think deeper and start a dialogue with others that addresses the concept of civil discourse in our society and at work. Where once we were actively taught to mind our Read More »

  • Saving Lives: Suicide mitigation updates for parking garages.

    By Larry J. Cohen, CAPP MITIGATING SUICIDES IN PARKING FACILITIES is a continuing topic of interest. Recent media coverage of the suicides of Kate Spade and Anthony Bourdain revealed that people may be struggling and in pain with mental health issues to the point where they may consider suicide, but Read More »

  • Avoiding the Shortcuts

    By Cindy Campbell Ah, California. How I love you. The brilliant ocean sunsets, the majestic red­wood forest, the colorful fields filled with poppies swaying in the gentle af­ternoon breeze. I could tell you great things—and there are many—about my lifelong love affair with the Golden State, but if I’m honest, Read More »

  • Onsite Course: Vistelar Non-Escalation/De-Escalation Training

    Course Description: IPMI wants you to know about an additional training resource designed for frontline parking professionals. Addressing the need for physical escape and self-defense techniques, Vistelar’s 2-day instructor-led non-escalation/de-escalation course offers participants the tools necessary to stay safe. To learn more, visit  (You will be leaving the IPMI Read More »

  • Leading the Way

    By Pamela Corbin, CAPP I came back from the 2019 IPMI Leadership Summit filled with enthusiasm and exhilaration about the course content and the focus on leadership within the parking industry. I’m sure much of my excitement was derived from the keynote speaker, Major General Peter J. Talleri, USMC (Ret) Read More »

  • Parking: A DIY Fail: Want parking and mobility to work? Bring in the pros.

    By Rita Azrelyant I LOVE DO-IT-YOURSELF (DIY) PROJECTS. I see so many fabulous posts on Etsy, Pinterest, and Instagram of handcrafted jewelry, artisan cakes, and animal-inspired bento lunch boxes, and I think to myself, “I can do that! How hard can it be?” Well, it’s pretty hard because my inspirations Read More »

  • The Business of Parking: Roll Camera: It’s Time To Add Video to Your Marketing

    By Bill Smith, APR IN THE 21st CENTURY, everyone is a photographer and we all have the tools at our disposal to be filmmakers. When I was a kid, the thought of making movies was the stuff of dreams. Sure, some of our parents had 8 mm film cameras and Read More »

  • Financial Matters: Answering Questions on Socially Responsible Investing

    By Mark A. Vergenes A LOT OF PEOPLE ARE TALKING about socially responsible investing. More and more Americans want to direct their investing dollars to­ward companies that promote social, environmental, or even political concerns. Even if a company is not mission-directed to a single cause, fewer people are comfortable investing Read More »

  • Insider’s Guide to Professional Development

    Download this comprehensive resource here!

  • When Measuring Up Leaves You Falling Behind

    Shontel Zamora, MPA “Really, that person? Why? I don’t get it?” Have you ever found yourself comparing your life to someone else’s? How many times have you compared your educational milestones, financial status, career progression, home, family, car, vacations, or even your looks with those of another person? Have you Read More »

  • IPMI Video: IPMI Membership – Our Members Say it Best!

    Why IPMI?  Our members and leaders share just what our organization is all about – and why parking, transportation, and mobility leaders need to be a part of it.

  • IPMI Video: CAPP Certification for Industry Professionals

    Take your career, and your team, to the next level with CAPP Certification. Check out this short video about the program and what it meant for todays’ leaders in the parking, transportation, and mobility industry. To find out more about the program and download the Certification Handbook, visit Read More »

  • IPMI Video: Parking Matters

    Check out this short video about IPMI and the work we do to promote parking, transportation, and mobility.  

  • Leading with Graciousness

    By Thomas W. Gaffery IV, MBA, CAPP Years ago, I attended a mentor’s workshop entitled “The art of graciousness.” The topic is something that has crossed my mind many times since. The idea of graciousness in the workplace is fascinating because it can be a nebulous thing and takes ongoing Read More »

  • Seizing Opportunity

    Jorge Aja Banos, CAPP Opportunities will not come knocking on your door—you must go search for them. Some are right in front of our eyes and others are hidden gems that must be found. Opportunities are all over the place: at home, at work, in our relationships, in our personal Read More »

  • publications

    ON THE FRONTLINE: Getting Unstuck

    By Cindy Campbell I RECENTLY READ AN INTERESTING statement in an online forum: “You know when you order a new item off the menu and you don’t really like it but you keep eating it—and every bite you’re like, ‘Nope, this is awful, but I already committed to it.’ Yeah, Read More »

  • The Internet of Things and the Future of Parking

    Y BILL SMITH, APR YOU MAY NOT HAVE HEARD OF THE INTERNET OF THINGS (IOT), or perhaps you’ve heard of it but aren’t really sure what it is. If you aren’t familiar with the IoT, it’s time to acquaint yourself with the topic because chances are it’s already affecting your Read More »

  • publications

    Listen and Learn

    By Bill Smith, APR PARKING PODCASTS have been generating a lot of excitement in the industry this year. As a parking marketer, I’m just as excited. Podcasts can be wonderfully effec­tive additions to a marketing program because they allow thought leaders to reach new audiences in an extraordinarily convenient way. Read More »

  • On-Site Training: Understanding Group Dynamics

    This course provides attendees with basic concepts related to how groups interact within an organization. Topics include how groups form and interact, understanding the stages of development and the effect on productivity, and identifying and correcting the behaviors that can negatively impact organizational performance. Learning Objectives: Identify the stages of Read More »

  • On-Site Training: Courageous Leadership

    This interactive course is designed to help participants gain a broader understanding of their impact on employee engagement. Topics include the concept of inspirational leadership and its impact on employee behavior, critical/strategic thinking and reasoning, and understanding organizational metrics. Learning Objectives: Develop interpersonal skills and improve methods of communication Recognize Read More »

  • On-Site Training: Difficult Conversations: Giving and Receiving Feedback

    This course will provide attendees with an understanding of how to give and receive feedback in a positive manner. Topics include providing feedback while maintaining an individual’s personal needs, understanding and responding to facts and feelings, and encouraging personal responsibility for actions taken. Class discussion will include review of an Read More »

  • On-Site Training: Strategic Process Development

    This is an interactive course designed to help participants think strategically about how they ‘get things done’. The training focuses on identifying productive and unproductive processes and how to approach them with an eye for improvement.   Presentation topics include developing action items for change, identifying effective tools that support moving Read More »

  • On-Site Training: Change Management: The Human Factor

    This course provides attendees with concepts related to the human response to change in the workplace. Topics will include defining workplace change, the change IQ continuum, steps to facilitate effective change, and recognizing group dynamics and the specific behaviors that may contribute to poor group dynamics. Learning Objectives: Identify workplace Read More »

  • On-Site Training: Implementing Organizational Change

    This is an interactive course designed to help participants understand the benefits of change within an organization. Presentation topics include developing action items for change, identifying effective tools that support moving forward during the change process and identifying individuals resistant to change. In the full day session, participants will develop Read More »

  • On-Site Training: Effective Business Communication

    This is an interactive course designed to provide participants with a framework for communicating in challenging business environments. With a focus on electronic communication, participants will be provided with models for responding professionally to different customer concerns. Employing real world examples from the parking industry, the course offers explanations and Read More »

  • On-Site Training: Motivating, Training and Coaching Your Team

    This course is designed to provide an overview of how to create a work environment designed to retain and develop staff through motivating, training and coaching programs. Participants will gain insight into the importance of harnessing generational talent in the workplace and how effective leadership shapes organizational value. Learning Objectives: Read More »

  • On-Site Training: Tactical Communication 201: Setting the Tone through Effective Communication

    The second of two seminars designed to assist frontline staff in delivering excellent customer service. Attendees learn techniques intended to assist them with communication challenges frequently encountered when dealing with customers. This session focuses attention on the influences that affect our ability to successfully communicate with the public and co-workers. Read More »

  • On-Site Training: Tactical Communication 101: Dealing Effectively with Difficult & Aggressive Behavior

    This is an interactive course designed to help participants defuse and de-escalate conflict. The course is intended to provide frontline customer service personnel with tools and options to calmly and effectively address aggressive behaviors and challenging situations encountered during the course of performing their duties. Learning Objectives for Tactical Communication Read More »

  • On-Site Training: Industry Fundamentals: Best Practices for Parking & Mobility Programs

    This session provides an overview of the larger parking & mobility industry today. Presentation topics will include tools and technologies, curb management, level of service expectations, transportation program messaging, and the advantage of community partnerships. Best practices for parking and transportation programs and services will be discussed. Learning Objectives for Read More »

  • Parking Study Project Management through Technology

    By Tracey Bruch, CAPP Every organization that has participated in parking demand studies realizes how important it is to have accurate and representative data as a benchmark. When developing project management schedules for such studies, providing a cushion of time for the unknowns is wise. Due to a variety of Read More »

  • Sweating the Small Stuff

    By Ron Fuller, CAPP You probably recall an old familiar adage, “Don’t sweat the small stuff.” Richard Carlson wrote a book, “Don’t Sweat the Small Stuff … and It’s All Small Stuff”. I understand the premise of the book and the old adage, but in our world of parking and Read More »

  • The Immeasurable Value of Pursuing Employee Feedback

    By Maria Irshad, CAPP Last year, a few team members approached me to express concern relative to their jobs. This is not new: I have an open-door policy and always want to make sure that anyone can approach me when they have something on their mind. Sometimes the concerns are Read More »

  • Philadelphia’s Road to APO

    By Scott Petri IN JANUARY 2018, I was hired as executive director of the Philadelphia Parking Authority (PPA). As with any new position, it takes a little time to learn about the strengths and weaknesses of an organization. Because of external factors and, of course, my own desire to learn Read More »

  • Leadership vs. Management: The Difference Is Ethics

    By Cindy Campbell BEFORE JOINING THE STAFF AT IPI, I spent more than three decades working on a university campus. Over the years I learned about manage­ment style and technique from a wide range of managers and supervisors. I paid attention to the way they interacted with peers, subordinates, and Read More »

  • Making the Most of a Campus Transformation

    By Doug Mayhew, CAPP Colorado State University (CSU) is building for success. The physical environment around campus has changed more than the Colorado seasons. The university has seen unprecedented growth in both campus infrastructure and attendance and, with the goal of being a 35,000-student campus by 2020, has invested $1.4 Read More »


    Understanding and successfully managing multiple generations of team members in the parking workplace. By Scott Lesnick SEVERAL YEARS AGO, I BECAME UNPOPULAR. Yes, I did what I always do. I stirred things up. This time it was the generational pot. Five years ago, “millennial” was a bad word. Five years Read More »

  • Caffeine, Attitude, and Dressing for the Job You Want

    By Cindy Campbell I’M NOT MUCH OF A MORNING PERSON. If you know me, you can appre­ciate what an understatement this is. On a recent business trip, my schedule required me to rise and shine several hours earlier than normal. It was 5 a.m. when I stumbled into the hotel Read More »

  • Moving from Where You Are to Where You Need to Be

    By Julius E. Rhodes, SPHR THERE IS A FAMOUS ROLL­ING STONES SONG that says, “You can’t always get what you want, but if you try sometimes, you find you get what you need.” This song made me think about how we must take an opportunity to examine the differences between Read More »

  • Parking Guidance and the Journey

    By Michael Drow, CAPP; Blake Laufer, CAPP; and Michael Civitelli SALLY NEEDS TO BE AT HER DESTINATION in 55 minutes and she’s never been there before. Does she take mass transit? Ride-share? Or does she drive—and park? Whether attending a downtown meeting, connecting with friends for a concert, or making Read More »

  • Let’s Change the World’s Perception of Parking

    By Bill Smith, APR Is there anything people complain about as much as parking? They complain they have to pay for it. Or when they can’t find any. Or when they can’t park for as long as they want to. Or when the space they found isn’t convenient enough. I Read More »

  • Hematology & Parking: Two Peas in a Pod

    By Cindy Campbell                                                                                      YOU MEET THE MOST FASCINATING PEOPLE ON AIRPLANES. On a recent cross-­county flight, I was seated next to an interesting gentleman. David was about my age and appeared to be a fellow business traveler. The conversation between us started out much the same as they always do—we Read More »

  • From here to there: The best ways to shift from strategic planning to strategic doing.

    Colleen Niese It’s quite satisfying to gather all key players from across the organization around the con­ference table to talk about completing strategies for the upcoming year. People become energized by envisioning how the company will function differently, clients and custom­ers will be retained, and new business targets will be Read More »


    The biggest 2018 social media trends and how parking professionals can make the most of them. ONCE DISMISSED AS JUST A PASSING FAD, social media use for business is rapidly increasing. According to SocialMediaToday, the average person now spends 116 minutes on social media every day. The Parking Professional recently Read More »

  • Take the FEMA Training Challenge

    By Victor A. Hill, MPA, CAPP IPI’S SAFETY AND SECURITY COMMITTEE—with its new crop of members—is up and running. I’m honored to co-chair this committee alongside Robert Milner, CAPP, director of parking and transporta­tion services at the University of Maryland, Baltimore. We worked in fire service and law enforcement, and Read More »

  • Being Well

    By Julius E. Rhodes, SPHR This is the time of year when many of us are trying to stick with resolutions. It presents us with an excellent opportunity to be well, which begins with doing what we can and should to secure our own wellness. We are all familiar with Read More »

  • Take Charge of Your Own Professional Development

    By L. Dennis Burns, CAPP I recently read an article by Natasha Bowman, the author of “You Can’t Do That at Work!” She quoted Zig Ziglar: “The only thing worse than training employees and losing them is not training them and keeping them.” The takeaway is clear: The potential loss Read More »

  • Prepared Confidence Speaks Volumes

    By Cindy Campbell I AM A PUBLIC SPEAKER. Honestly, it was never one of my original career goals. Having said that, it’s now what I do for a living and I love it. If someone would have told me 20 years ago that this would be my next professional endeavor, Read More »

  • Embracing My Inner New Bee

    No one chooses parking; you kind of just fall into it. It’s the common storyline I came across while networking at the 2018 IPI Conference & Expo, and I relate. See, I was a recent college graduate, who had worked customer service for transportation at the University of California, Riverside Read More »

  • special publications

    2020 Insider’s Guide to the International Parking & Mobility Institute

    Download the full document to explore member benefits, member survey results, and more.

  • Planning for the Short Term

    Industry experts talk about their strategies for sustainability and efficiency. Compiled by Rachel Yoka, CAPP, LEED AP BD+C 17-12 planning for the short term EVERY ASPECT of garage planning, design, construction, and operation has sustainability effects. The choices we make affect the triple bottom line of people, planet, and profit—but Read More »


    By Ron Steedley, CAPP, MEd Bike share used to be an “if” but now it appears to be a “when.” We need to plan, prepare, and be ready to roll out this mobility option in our jurisdictions when vendors come knocking. As transportation professionals, we already know bike share is Read More »

  • Going Green: How parking can become a part of the global green infrastructure

    By Sarah Stanley AS THE WORLD’S LARGEST CAR MARKET, China is making significant moves to spur the growth of electric vehicles (EVs). The Chinese government announced this past fall that it will be moving toward banning the sale and production of fossil fuel vehicles. China is not the first to Read More »

  • webinar

    IPMI Moving Forward Video Series

    Moving Forward is IPMI’s monthly professional development newsletter, highlighting educational opportunities and professional development tools and advice. Each newsletter features a new professional development video. To watch all of the videos available, please search our Resource Center or check out our YouTube channel. Professional Development Series:  I’m Working from Home Read More »

  • The Non-Linear Journey of Professional Development

    By Rachel Yoka, CAPP, LEED AP BD+C, WELL AP There is something to be said for learning new things. From a “light” interest in exploring new and wide-ranging topics through books, podcasts, or TED Talks, to the pursuit of a new academic or professional credential, these experiences challenge and change Read More »

  • SWOT Analysis: A Valuable Tool For Your Program

    By Jennifer I. Tougas, CAPP, PhD Director, WKU Parking & Transportation Services, Member, IPMI Board of Directors Our department held a staff retreat last week. It was the first time in a very long time that we had all operating units together for staff development. Given the nature of our Read More »

  • Training is Not a One-way Street

    by Kathleen Federici, M.Ed. Keeping your skills current is one of the most important ways you can do your job well and remain resilient when faced with the ever-changing demands of the workplace. Training can also prepare you for new opportunities and help you keep your job in a difficult Read More »

  • Online Course: Dennis Snow Virtual Training: Lessons From Disney

    Level: Foundational/basic course About the course: Learn How to Create Magical Customer Service Experiences with Dennis Snow. Based on his 20 years with the Walt Disney World Organization along with many years of consulting with organizations around the world such as the International Parking and Mobility Institute in 2016, Dennis Snow Read More »

  • article


    The 2018 IPMI Leadership Summit Educates and Entertains DENVER, COLO., WAS THE PLACE FOR PARKING AND MOBILITY professionals to be in October, when IPMI’s second Leadership Summit brought together a fantastic group for professional development, net­working, and fun. Small by design, the Leadership Summit saw 100 professionals from all career Read More »

  • Customer Service is a Leadership Issue

    By Bill Donovan, PhD, CAPP, Manager, Parking & Transport Services, University of Texas M.D. Anderson Cancer Center Customer service is a leadership issue. Few organizations would dispute the fact that customer service is one of the most important aspects of running a business. Unfortunately, customer service is too often viewed as Read More »

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    Are You a Boss or a Leader?

    By Vicki Pero, SPHR, Principal, Marlyn Group, LLC  Bosses direct people to do work while leaders inspire people to perform. The work environment created by each of these approaches can dramatically affect financial results and other performance targets, as people working for a leader are much more likely to contribute Read More »

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    Customer Service: Setting the Bar

    By Nicole Chinea, CAPP We all have heard the million-dollar question. Any guesses as to what it is? Give up? Okay, here it goes. How many times have you been asked, “Exactly, what does a parking professional do?” When I first started in this industry, I went to extreme lengths Read More »

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    Parking Craves Inspiring Leaders

    By Ana Hengist Looking back at everything I’ve learned so far in parking, I think about people who taught, inspired, and engaged me. Some of them were parking owners and directors, with great knowledge and power. Others were not necessarily decision-makers. Yet, they had an incredible ability to influence and Read More »

  • A Guide to Parking

    IPI’s mission to advance the parking profession manifests in a number of ways – through top-notch education, certification and accreditation, and connecting our community through the conference and expo and now online through Forum.    Publications are another hallmark program of our organization; take a look through this magazine and the Read More »

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    In today’s world, communication is often shortened to emojis and cell phone texts with words misspelled (or made up) for brevity. If we need to find something, we can get that piece of information the moment we need it as long as we have Wi-Fi.  If an email goes more Read More »

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    Forum, IPI’s New Online Community

    Forum is an online community that gives members a powerful new way to access and share parking, transportation, and mobility-industry information and on-the-job experiences. IPI members can log in and join vibrant discussions, gain others’ perspectives on questions and challenges, access a robust, online library of member knowledge and resources, Read More »

  • Online Courses: FREE Federal Emergency Management Agency – Emergency Management Institute

    Introduction to Incident Command System Length: 3 hours, 3 CAPP Points towards application or recertification. Description: CS 100, Introduction to the Incident Command System, introduces the Incident Command System (ICS) and provides the foundation for higher level ICS training. This course describes the history, features and principles, and organizational structure Read More »

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    Online Course: First Observer Plus

    Length of time: 44 minutes. Cost: Free. Credit: 1 CAPP Point towards certification or recertification. Register here to complete the training and receive a TSA certificate at the completion of the training. Description: First Observer Plus is a Department of Homeland Security program, administered by the Transportation Security Administration (TSA) to Read More »

  • publications

    Ditching Drivers

    Ditching Drivers By Jess McInerny, SE What parking professionals need to know now to prepare for a new world of driverless cars.  How will parking differ in the future? If you are investing right now, given 30 to 50 years of building use, what should you consider to improve the Read More »

  • publications

    A New System for Abu Dhabi

    A New System for Abu Dhabi By Mohammed Al Muhairi and Tope Longe Managing the conflicting priorities of parking management. Parking pricing remains an important aspect of parking management. The need to set prices at a level that is effective for road space management and to redress the gap between parking Read More »

  • publications

    Profitable Pricing

    Profitable Pricing By Saloni Firasta Vastani, PhD How new trends in pricing models can benefit the parking industry. Why is price so important? A study conducted by Hinterhuber in 2004 shows that a small increase in price can increase or decrease profitability by 20 to 50 percent. That seems like Read More »

  • publications

    Unleashing the Beast

    by Vanessa R. Cummings, CAPP, M.Div. Bringing the BEAST to customer service. The beast is a process for you to put into practice every day, especially in difficult or unusual situations or when someone tries to take you over the limit.  HAVE YOU EVER BEEN PUSHED TO YOUR PARKING LIMIT? Have Read More »

  • publications

    Staying Put

    by Geary Robinson What it means to shelter in place and how to know it’s the right decision during a crisis. In the first grade at Washington Elementary School, Lawton, Okla., the bell rang and our teacher instructed us to leave our classroom, line up in the hallway, turn and face Read More »

  • publications

    More Than Acronyms

    by Mark D. Napier, CAPP Why parking professionals need to understand NIMS and ICS and what each can do in a disaster. It is important for all parking professionals to understand the basic tenants of the National Incident Management System (NIMS) and the Incident Command System (ICS). The fundamentals of Read More »

  • publications

    Parking Safety by Design

    by Khurshid Hoda Crime prevention through environmental design boosts safety with relatively easy steps for both new builds and existing-structure retrofits. SAFETY AND SECURITY are important aspects of operating a successful parking structure. Part of developing an effective parking structure includes helping ensure that design elements support a safe and Read More »

  • publications

    Big Events Big Challenges

    How sport safety and security are greatly enhanced by parking and now, by IPI. SOME OF THE BIGGEST SPECIAL EVENTS IN THE WORLD HAPPEN IN SPORTS, and perhaps nowhere are there more people parking in a compact area at a single time. Sporting events bring unique security challenges, and many Read More »

  • publications

    Two Plain Hamburgers. No Fries.

    by Cindy Campbell Very few of us have ever received specific training on effective listening. My first formal course on the topic came in a workshop about Steven Covey’s book, “The 7 Habits of Highly Effective People.” Covey talks about listening skills, or more appropriately, the lack thereof. One of the Read More »

  • publications

    Experts Needed

    by Pierre Koudelka Why the way your RFPs are written is setting you up for disappointment and what the industry can do about it. As it pertains specifically to parking access and revenue control systems (PARCS), your RFP may not be getting you what you intend. In my career as a manufacturer and consultant of Read More »

  • publications

    Ahead of the Train

    By Robert Ferrin and Brett Wood, PE, CAPP Building a parking program from the ground up.  What if you could build a parking program from scratch? Where would you start? What would your central tenets be? How would you integrate the wealth of knowledge gained by parking professionals during the past Read More »

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    Wow Your Customers

    By Dennis Snow Three keys for delivering great service.  The term “customer service” evokes different images in people’s minds. One image could be that of friendly, smiling, helpful employees who go out of their way to serve you. Or it could be the opposite—indifferent, unfriendly employees who can’t wait for you Read More »

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    IPI Rocks Music City

    By Kim Fernandez This May, the 2016 IPI Conference & Expo offers more than ever before. Nobody knows more about staying in tune than the people of Nashville, Tenn.—Music City, USA. And nobody knows more about staying in tune with parking than IPI, the biggest association of professionals in the industry. Read More »

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    Hold that Post

    by John V. Collins, CAPP What hiring managers say employees and candidates should think about before using social media, even on their own time.  I know I am getting up there in age and have to accept that technology may be starting to pass me by (if you ask my Read More »

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    By Cindy Campbell Customer service is an interesting thing, isn’t it? As with most service industries, it seems as if parking agencies talk about customer service and how to deliver it ad nauseam. We all want to be on the receiving end of superior service delivery, but many still struggle Read More »

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    Watch It!

    By Julius E. Rhodes, SPHR I have have heard it said many times that if there is a choice between what you say and what you do, people will always pay attention to what you do. While I do not disagree with this statement, I would like to add another point of view Read More »

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    What’s What in Parking Technology 2016, Third Edition

    Glossary of nearly 100 parking technology terms and definitions, from Access Control to Yield Management. What’s What in Parking Technology, 2016

  • publications

    Pay, Park, Tweet

    By Chris Blondell Like most working people, those in the parking industry have good days and bad days. You’ve probably been in a situation where you’re having a great day, everyone’s car is parked where it should be, traffic is moving in great order, and then suddenly, a man who’s Read More »

  • publications

    Is Big Data Coming to a Parking Facility Near You

    By Mike Robertson When many industries consider big data, they envision large dollar signs. In certain industries, big data is the magic ingredient for guaranteed success into the future. But how could big data affect the parking industry? Big Data Defined If you are unsure what is meant by big Read More »

  • Kindred Spirits

    By Cindy Campbell I had the pleasure of attending many of the U.S. state and regional parking and transportation conferences this past fall. With the conference season now behind us, I got to thinking about the extent of work and planning it takes to execute a successful conference event. The Read More »

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    IPI Online Learning Earns GBCI Credit

    IPI’s online catalog is expanding by leaps and bounds, and now we have a new feather in our cap. Sustainability in Parking, one of our most popular online learning courses, now qualifies for two valuable GBCI credits toward maintaining LEED AP and LEED GA credentials, and is featured in the Read More »

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    Experts Needed

    Why the way your RFPs are written is setting you up for disappointment and what the industry can do about it. By Pierre Koudelka As it pertains specifically to parking access and revenue control systems (PARCS), your RFP may not be getting you what you intend. In my career as Read More »

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    Parking Management – The Next Level: Volume 2 in the Parking 101 Series

    The International Parking Institute is pleased to present the second publication in the Parking 101 Series, PARKING MANAGEMENT – THE NEXT LEVEL. This publication is designed to serve as a continuation and deeper exploration of basic topics covered in the first publication, PARKING 101 – A PARKING PRIMER. This publication Read More »

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    Parking 101 – A Parking Primer: A Publication of the International Parking Institute (The Parking 101 Series)

    The International Parking Institute is pleased to provide this handbook, PARKING 101 — A Parking Primer. It is designed to serve as a “first source” for those faced with an unfamiliar parking issue. This handbook is also designed to provide the user basic information on a wide variety of topics Read More »

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    Parksmart Advisor Training Offers GBCI Credits, New Dates Announced

    IPI, as an approved USGBC Education Provider, now offers LEED-accredited professionals valuable continuing education credits to maintain their LEED AP and LEED GA credentials. Parksmart Advisor Training (formerly Green Garage Assessor) now offers GBCI credit for LEED accredited professionals for 7 CE Hour(s). Attend a Parksmart Advisor Training course today: Read More »

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    IPI Webinar: Big Data

    Recorded on January 21, 2015 (60 minutes) Big Data There is big data in parking!  Parking operation systems generate data.  Proponents of big data believe that there are relationships in the data that offer tell-tale signs of how your operation is performing. Big Data in parking aims to bring all systems Read More »

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    IPI Webinar: EVs and DOE’s Workplace Charging Challenge

    Recorded on February 25, 2015 (60 minutes) EVs and DOE’s Workplace Charging Challenge When it comes to parking, employers and facility managers are working together to make plug-in electric vehicle (PEV) charging stations the next bike racks. Parking providers that offer charging to workplaces can have a competitive advantage when attracting Read More »

  • IPI Webinar: Recovering Outstanding Debt Strategies

    Recorded on March 25, 2015 (60 minutes) Recovering Outstanding Debt Strategies The Hartford Parking Authority (HPA) moved to a fully-integrated distributed parking citation information management system (PCIMS). The new PCIMS provides the HPA with a means to increase in net on-street parking revenues $393,903 over the forecasted budget. Examine how the Read More »

  • IPI Webinar: TDM Case Study: Seattle Children’s Hospital

    Recorded on April 15, 2015 (60 minutes) TDM Case Study: Seattle Children’s Hospital This webinar will explore Seattle Children’s Hospital’s transportation strategic plans and the role Luum plays as the underlying technology platform supporting these parking/shuttle/commuter initiative. Presenters: Tyler Simpson is co-founder and Chief Technology Officer for Luum.  As CTO his responsibilities Read More »

  • IPI Webinar: Airport Parking: Repair and Maintenance While Structures are in Use

    Recorded on May 20, 2015 (60 minutes) Airport Parking: Repair and Maintenance While Structures are in Use This webinar outlines the best practices based on survey of 12 U.S. airports. Based on the findings, critical factors are examined for undertaking an effective repair and maintenance program for airport parking structures while Read More »

  • IPI Webinar: Emergency & Disaster Preparation

    Recorded on June 17, 2015 (60 minutes) Emergency & Disaster Preparation Parking and transportation professionals go to work every day knowing that at any moment an emergency could turn things upside-down. As parking and transportation professionals charged with the safety and welfare of our customers and stakeholders, we have only one Read More »

  • IPI Webinar: Payment Systems: Countdown to EMV Chip Technology Rollout

    Recorded on July 15, 2015 (60 minutes) Payment Systems: Countdown to EMV Chip Technology Rollout Europay, MasterCard, and Visa EMV is coming to the United States. The effect on credit card processing is significant across the entire payments infrastructure: including payments practices in the parking industry.  By November of 2015, our Read More »

  • IPI Webinar: Developing a Strategic Plan for Your Parking Operation

    Recorded on August 19, 2015 (60 minutes) Developing a Strategic Plan for Your Parking Operation In 2014, IPI partnered with Governing Magazine to create a survey that identified top trends in parking and transportation. According to the magazine’s membership – which consists of key municipal leadership and staff – “Developing a Read More »

  • IPI Webinar: Chinatown, D.C. Case Study: Multimodal Value Pricing Pilot and Curbside Management

    Recorded on September 16, 2015 (60 minutes) Chinatown, D.C. Case Study: Multimodal Value Pricing Pilot and Curbside Management In this webinar you will learn interesting information about what is going on with the launch of the Chinatown Multimodal Value Pricing Pilot and some data-based approach to curbside management. In this webinar, Read More »

  • IPI Webinar: Parking Construction: New Technology, Innovation, Practices and Delivery

    Recorded on October 21, 2015 (60 minutes) Parking Construction: New Technology, Innovation, Practices and Delivery How a project will be designed and constructed, or the project delivery method are critical considerations made by every owner embarking on a construction project. With a variety of delivery methods in use today, it is Read More »

  • IPI Webinar: Innovation in Municipal Operations — Government at Its Best

    Recorded on November 18, 2015 (60 minutes) Innovation in Municipal Operations-Government at Its Best Parking has changed radically in the last few years, and many municipal operations have been at the forefront of that change.  This webinar will feature an experienced panel of presenters from the government sector, and discuss how Read More »

  • On-Site Training: Conflict Resolution

    Course Description This course provides attendees with concepts related to workplace conflict. Topics include sources of workplace conflict, personal motivations that contribute to conflict, and an assessment of attendees’ personal communication style as it relates to conflict. Learning Objectives for Conflict Resolution: Examine the four sources of workplace conflict. Evaluate Read More »

  • On-Site Training: Customer Service

    Course Description This introductory course provides attendees with basic concepts related to the delivery of customer service. Topics include the dimensions of customer service, customer acknowledgment, effective communication methods, and techniques that can be used when interacting with difficult customers. Learning Objectives for Customer Service: Review statistics on how word-of-mouth Read More »

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    Industria del Estacionamiento – Winter 2016, Volume 1

    Industria del Estacionamiento, launched in January 2016, is IPI’s Spanish-language magazine, bringing news, trends, case studies, and analysis to Spanish-speaking parking professionals with a focus on Mexico and Latin America. Each biennial issue of the electronic magazine includes a note from IPI and four to six features, incorporating original content Read More »

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    Don’t Forget the Kids

    By Stasha Echols As we hit the middle of the year and temperatures start climbing, we have vacations and cookouts and summer fun on our minds. Along with the summer fun comes the summer heat, and with the summer heat come stories of children and pets being left in hot Read More »

  • Inspiration Galore

    Looking for inspiration? The 16 winners of IPI’s second annual Parking Matters® Marketing & Communications Awards will get your creative juices flowing. You’ll find ideas you can adapt to your own organization that help advance the parking profession, educate audiences about the value of parking expertise, communicate about parking and Read More »

  • Shining Stars

    By Larry Cohen, CAPP, and Gary Means, CAPP You’re about to meet a parking services officer with a characteristically friendly smile who is well-known for her high level of service; an excellent leader and respected supervisor who keeps his team motivated to do its best; a municipal authority whose independent Read More »

  • Form and Function

    By Tracey Bruch, CAPP, and Anderson Moore Lots of people don’t think “gorgeous” when they think “parking.” Members of IPI know they should because the parking lots and garages currently under construction and being renovated are often things of beauty, offering amenities and aesthetics to their communities and often serving Read More »

  • National Guidelines A Green Idea

    By Paul Wessel I was struck when reading “In Sickness and In Health,” Christina Onesirosan Martinez’s April Parking Matters® Blog ( post, that Britain’s Department of Health had issued comprehensive parking guidelines. It’s hard to imagine the U.S. National Institutes of Health or Centers for Medicare and Medicaid Services doing Read More »

  • Autonomous Vehicles and Parking

    By Mike Robertson Slightly more than 100 years ago, our daily transportation mode began to shift from horsepower (the literal kind) to the internal combustion engine, ultimately providing us with the freedom to travel in a way that could not have been imagined. Self-driving vehicles (or autonomous vehicles) have the Read More »

  • Greening the Walls

    By Vicki Lee Parking structures haven’t traditionally been viewed as things of beauty; historically, they’ve been thought of as dull, gray, and packed with vehicles that emit pollutants. An increasingly popular solution to this challenge has been to cover parking garages’ façades with living green walls. Green walls, also known Read More »

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    EVs Everywhere

    By Sarah Olexsak When it comes to parking, employers and facility managers are working together to make plug-in electric vehicle (PEV) charging stations the next bike racks. Parking providers that offer charging to workplaces can have a competitive advantage when attracting clients in ­cutting-edge industries. Employers have long recognized that Read More »

  • Lots of Greening

    By Brian McKelligett The city of Fort Lauderdale, Fla., recently completed an almost one-year renovation of its very popular and recently renamed Cox’s Landing 15th Street Boat Launch. This launch facility has long been popular with boaters thanks to its easy access to the ocean. The city estimates that more Read More »

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    Making a LEEP

    By Michael Myer There’s no doubt about it: Parking facility lighting has come a long way in recent years, saving energy, money, and nearly countless resources. Thanks to a new campaign and awards program, it’s taking a giant LEEP and hopes to achieve more than 500 million square feet of Read More »

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    Making the Garage Green in Every Way

    By Brian Shaw, CAPP I recently started working for Stanford University as its director of parking and transportation services. Stanford is known as one of the leading sustainable universities in the country, and a number of ranking and recognition programs have given the university high marks for its sustainability programs Read More »

  • The Right Moment

    By Phill Schragal When it comes to independent parking operators, owners, and property managers often adhere to the old adage, “If it’s not broken, don’t fix it.” However, when assessing the bottom-line performance of an operator, it makes sense to take a closer look every now and then—“broken” can be Read More »

  • Bigger in Texas

    By Peter Caporale Shine your boots and pack your bags—the International Parking Institute (IPI) is going to Texas and looking forward to a rip-roaring four days with thousands of professionals from all segments of the industry, ready for networking, education, and some great fun! The 2014 IPI Conference & Expo Read More »


    By Cristina Lynn The introduction of paid parking is complex, and owners and managers justifiably worry about public reaction. Embarking on a paid parking exercise may be motivated by a range of issues such as: The parking facility is being abused by commuters and other drivers who are not visiting Read More »

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    And the Winners Are…

    By Michael Myer and Marye Hefty In 2015, 18 organizations won Phase II Lighting Energy Efficiency in Parking (LEEP) Campaign awards by saving an average 60 percent in parking lighting energy. Since LEEP was launched in 2012, award winners have achieved 200 million square feet of high-efficiency-lighting parking for combined Read More »

  • The Country’s Greenest Conference

    By JC Porter, CAPP I recently returned from the Pac-12 Conference and am declaring it the greenest conference in the nation. I am certain there will be those who will disagree with my declaration, but after reading about the many accomplishments of Pac-12 schools, I invite dissenters to follow up Read More »

  • The Americans with Disabilities Act (ADA) and Parking

    By William F. Kavanagh, AIA A ccessible parking requirements are fairly straightforward and easy to comply with if you understand what all of the applicable requirements are for a given garage location. This article will focus on some of the basic accessible parking requirements of the Americans with Disabilities Act Read More »

  • Giving Drivers A Pass

    By Tyler Johnson Our vision as municipal employees is to make Boise, Idaho, the most livable city in the country. Part of making a city “livable” means encouraging visitors to return for subsequent visits, send their children to college in town, or even call our home their home at some Read More »

  • Our Role in Ending Distracted Driving

    By Patrick Wells Earlier this year, I co-chaired a large regional golf outing in Central Ohio. Our beneficiary was Dom Tiberi, a local sports broadcaster who lost his 21-year-old daughter to a distracted driving incident. I listened to the pain behind the situation and the alarming statistics: 20 to 30 Read More »

  • Big Picture

    By Mike Martindill and Mitch Skyer Georgia Regents University Augusta (GRU) is a ­newly-formed consolidation of two long standing universities: the Medical College of Georgia and Augusta State University. The schools are only a few miles apart in Augusta and were two of eight the Georgia Board of Regents elected Read More »

  • A Five-Year Approach to Protecting Your Parking Investment

    By John Dorsett, AICP You have a lot invested in your parking assets. Parking can be capital intensive and represents a significant investment for owners. In light of this, it’s remarkable how often parking owners take a set-it-and-forget-it approach to their parking assets. How can owners ensure their parking is Read More »

  • It’s Chip Time – Are You Ready

    By Randy Vanderhoof Merchants of all kinds are now fully immersed in the process of migrating to Europay MasterCard Visa (EMV) chip-based payments, and the U.S. parking industry plays a large role in that transition. In many places, customers are already used to paying for parking with credit and debit Read More »

  • The 2015 IPI Conference & Expo Sets Records, Makes History

    Were you in Las Vegas this summer? More than 3,200 parking professionals landed at the Mandalay Bay in late June for the biggest and best conference and expo in the industry, and the 2015 IPI Conference & Expo delivered. More than 250 exhibitors in a hall the size of three Read More »

  • Extra Points

    By Kim Fernandez If you’ve ever had your car valet parked in Spartanburg, S.C., and thought the guy behind the wheel—the one with the big smile and friendly greeting who hustled a little bit more than usual to get you where you were going—looked vaguely familiar, you probably saw him Read More »

  • How to Speak Parking Matters (Spanish)

    How to Speak Parking Matters (Spanish)

  • How to Speak Parking Matters

    How To Speak Parking Matters

  • Inside Your Cloud-Based LMS by Kathleen Federici

    Inside Your Cloud-Based LMS

  • IPI’s Parking Matters Program Turns 5

    By Michele Ostrove Anyone who has been in the parking industry for more than five years has witnessed some profound changes, but perhaps none more remarkable than the the way it is regarded by others. As the International Parking Institute’s (IPI’s) 2015 Emerging Trends in Parking survey recently confirmed, nearly Read More »

  • Saving Lives

    By Larry J. Cohen, CAPP This is the story I never wanted to write. I have published many stories over the years but fought the urge to share my experiences on a topic we would hope to never encounter as parking professionals: dealing with a suicide from one of our Read More »

  • What’s Love Got to Do with It

    By Julius E. Rhodes, SPHR I once heard someone say that people long for the good old days and that for our children, these are the good old days. It’s true—most of us remember with great fondness our childhoods and the things we did to make those times special. Recently, Read More »

  • No Decal, No Hang Tag, No Problem

    By Vicky Gagliano, LEED AP I remember those days during college when I waited in line for more than an hour at the parking office/trailer to pay for and pick up a parking decal. They gave me a plastic card with suction cups that I could use to display the Read More »

  • Releasing the Parking Brake

    By L. Dennis Burns, CAPP, and Josh Kavanagh, MBA, CAPP Parking has come a long way as an industry. We were once the back-door experience located at the front door of business. As such, our goal was often little more than to be a non-event, removing the drag on commerce Read More »

  • Big Analytics & Business Strategy

    By Soumya S. Dey, P.E., PMP; Benito O. Pérez, AICP; and Cliff Wickstrum Big data is an evolving term that describes any voluminous amount of structured, semi-structured, or unstructured data that has the potential to be mined for valuable information. Although big data does not refer to any specific quantity, Read More »

  • Placemaking and Parking

    By Isaiah Mouw, CAPP and Brent Matthews, CAPP In the 1950s and ’60s the City of Chattanooga, Tenn., was one of the leading manufacturing cities in the U.S. With that success came the typical unintended consequences for a manufacturing city: pollution, smog, and ugly industrial plants. In 1969, network news Read More »

  • Mentoring the Next Generation of Parking Professionals

    By Deara M. Person, CAPP It only takes a moment to look back at the history of the parking industry to see numerous reasons why it is important to keep reaching, teaching, and developing young adults to take over the business of parking. John Crosby wrote, “Mentoring is a brain Read More »

  • Constant Change

    By Colleen M. Niese Never before has the parking industry had readily available big data to exploit its parking revenues and space utilization. With the help of a number of emerging tech partners, we can now analyze our parking customers in a number of different ways and cater to their Read More »


    By John W. Martin All of us will spend the rest of our lives in the future. Understanding what’s ahead and what it means has tremendous value, not only to you as individuals, but to your companies and even the entire parking industry. What’s the best pathway for your career? Read More »

  • Viva Las Vegas!

    By Kim Fernandez Viva parking! The world’s largest gathering of parking professionals will be held next month, and if you haven’t made your reservations for the 2015 IPI Conference & Expo in Las Vegas, it’s time to claim your space, reserve your hotel room, book your tickets, and block off Read More »

  • Guarantee Yourself a Win!

    By now, you know the 2015 IPI Conference & Expo, June 29–July 2 in Las Vegas, will be the parking industry’s biggest and best event, offering more professional development, hands-on product and technology experience, and networking (oh, the networking!) than ever before. What’s on tap? A few highlights: 225 exhibitors Read More »

  • Jurassic Parking

    By Duke Hanson While a lot of people take parking for granted, the one thing I’ve learned in my 35-year career in the business is that you can never stop learning. And while registering for the 2015 IPI Conference & Expo (my 22nd annual), I was pulled back to the Read More »

  • A New Evaluation Criterion For Parking Equipment

    By Vicki Pero, SPRH Not so long ago when an organization considered facility parking equipment for purchase, there were three common areas of consideration: ease of use, durability, and revenue control and reporting. Like many other things in our industry, the criteria have expanded in recent years to include a Read More »

  • Five Key Drivers for Financial and Sustainable Success

    By Daniel Ciarcia Most of us are keenly aware of the changing global climate and resulting critical environmental challenges. A recent Yale University study reported that 87 percent of Americans believe mankind is more (or at least equally as) responsible for climate change than natural events. We agree on the Read More »

  • When The Customer Hears…

    By V. Ann Paulins, PhD, and Teresa Trussell, CAPP As parking administrators know, developing a workforce of customer service providers who are committed to building a valuable parking brand for the organization can be a big challenge. Our employees have an enormous responsibility in building a positive image for parking Read More »

  • Simple Fixes

    By Ron Steedly, CAPP, MEd, LCI Let’s face it: Bicycle transportation on a college campus is essential. No matter if the campus is 5,200 acres like Texas A&M University (10th in the nation in overall acres) with nearly 56,000 students or 14 acres like Thomas More College of Liberal Arts Read More »

  • Invaluable Resource

    By Douglas Holmes, CAPP Long before we all embraced Twitter, Facebook, MySpace, Skype, LinkedIn, Instagram, Flickr, the World Wide Web, or even Google, there was CPARK-L, a parking-specific email list. CPARK-L was created out of my selfish desire to obtain information to help me do my job but also to Read More »

  • Boosting Credit Security

    By Randy Vanderhoof The U.S. is more than three years into its migration to Europay MasterCard Visa (EMV) chip payments, and 2015 is expected to be a year of great progress. Last year, there were approximately 120 million chip cards in the market, and this number is expected to leap Read More »

  • Marketing Green Parking in the Social Media Age

    By Megan Leinart, LEED AP BD+C The year 2015 will be a pivotal milestone in the history (and future) of green and sustainable parking. At the 2015 IPI Conference & Expo in Las Vegas, June 29–July 2, IPI and the Green Parking Council (GPC, an affiliate of IPI) will present Read More »

  • Parking as Public Policy Priority

    By Perry Eggleston, CAPP For years, we’ve heard the joke, “What does parking policy have in common with jumbo shrimp? Some experts say both are oxymorons.” Historically speaking, parking planning was left to the urban planner, who used antiquated space ratios to determine parking requirements for new construction projects. When Read More »

  • Making The Most

    By Ryan Baker and Chris Chettle, CAPP There’s been a shift in parking technology adoption in recent years. Where single-space meters and gated systems once monopolized the parking landscape, both public and private parking operators are now realizing the benefits of multi-space parking pay stations. This technology offers the flexibility Read More »

  • Big Progress in Big Data

    By Michael Drow, CAPP; Peter Lange; and Blake Laufer, CAPP The parking industry has access to more data today than ever before, and the amount of data collected is growing quickly and exponentially. We generate incredible amounts of data from a variety of sources, including space availability tools, meter and Read More »

  • People the Trio’s Overlooked Segment

    By J.C. Porter, CAPP We all have a good idea of what sustainability means in regard to the planet and how it can affect the bottom line (profit), but people seem to fall into a gray area of our understanding. Providing great customer service is something everyone strives to achieve. Read More »

  • SANDAG Parking Management Toolbox

    By Antoinette Meier, AICP, Marisa Mangan, and Brett Wood, CAPP For cities well-staffed and versed in all things parking, it may seem easy: Assess the problem, apply the solution, and keep moving along. But what about communities or towns who have never even considered the benefits or impacts of parking Read More »

  • Starting On The Right Foot

    By Casey Wagner, PE When I first set out to choose a career, I didn’t picture myself as a parking professional. In fact, as a college student in 1993, I probably didn’t even realize that there was such a thing. But more than 20 years later, I’m a confirmed parking Read More »

  • The Two Tier Solution

    By Donald Shoup and Fernando Torres-Gil Almost everyone can tell an anecdote about disabled placard abuse. One of mine stems from a visit to the California capitol building in Sacramento. After noticing that cars with disabled placards occupied almost all the metered curb spaces surrounding the Capitol, I talked to Read More »

  • Reset Your Marketing in the New Year

    By Bill Smith Don’t you hate New Year’s resolution articles? Now that the calendar has changed over, experts are climbing over each other to offer top 10 lists about how to run your organization better, blogs are full of pithy entries with Father Time references, and social media outlets are Read More »

  • Greening the Air(ports)

    By Michael Cramer I spent a recent drive to the airport thinking about how to write a column on airport operations with a sustainability angle. It’s a challenge because my 30-year career has been in class-A office tower, and while I’m sure airports have lots of sustainability programs, I don’t Read More »

  • Really Ride Sharing

    By Josh Kavanagh, CAPP Transportation options are expanding rapidly in communities across the United States, and that’s a good thing; expanding choice is good for consumers and can spur innovation and economic development. However, when those choices come in the form of disruptive technologies and business models, they create unique Read More »

  • Pricing Prominence

    By Rachel Weinberger, PhD; Amy H. Auchincloss, PhD, MPH; and Semra Aytur, PhD, MPH Off-street parking prices—not meter prices, fines, or time limits—appear to affect whether people drive or use transit. Parking supply and cost may influence how often people choose to use public transit, but without large-scale data, little Read More »

  • Stepping It Up

    By Nima Chhay, Sean Laraway, Susan Snycerski, and Marjorie Freedman The Centers for Disease Control and Prevention (CDC) report that more than one-third of adult Americans are obese, which threatens their health and costs our nation $147 billion in health costs annually. As members of a university community, we are Read More »

  • Real Numbers

    By Jay Primus The San Francisco Municipal Transportation Agency (SFMTA) manages San Francisco’s parking, but for many years couldn’t answer a simple question: how many parking spaces are there in the city? We weren’t alone; to the best of our knowledge, no other major city can accurately answer this question. Read More »

  • Garage Ventilation Options Improve

    By Frank Nagle One of the major sources of energy consumption and operational cost for an enclosed garage is the mechanical ventilation system. Indeed, as much as two-thirds of the monthly/annual energy bill can be attributed to ventilation costs for garage operators running their properties’ garage fans in accordance with Read More »

  • Student Smarts

    By Charnae Sanders As is true on college campuses across the nation, parking has been and continues to be a big issue among students at Central Michigan University (CMU). With limited parking and a large student population, problems are expected to arise. Student Government Association (SGA) President Chuck Mahone says Read More »

  • Looking Into The Crystal Ball

    By Bill Smith, APR The installation of the original parking meter in Oklahoma City in 1935 represented the first time a technology was introduced to improve parking management. But we can hardly call that the dawn of parking’s Technology Age. After all, the parking meter served as the zenith of Read More »

  • Placemaking Defined and Redefined

    By J.C. Porter The Green Garage Certification Standard was recently released, and with it, parking professionals were introduced to a new language that may be unfamiliar to some. If you have not yet had a chance to purchase the new certification standard, I highly recommend you do so through the Read More »

  • Not Just Cars Anymore

    By Joe Balskus As a transportation engineer and being relatively new to parking in the last decade, I have learned that the worlds of parking and mobility are merging into a new paradigm. Mobility includes parking but is not defined by it. The principles of Complete Streets are mainstream, and Read More »

  • Utility Meets Beauty

    By Wendy DeCapite According to the U.S. Census Bureau, there are more than 105 million commercial parking spaces in the U.S. As cities grow more crowded and new businesses emerge in the suburbs, the need for parking garages has increased. Despite its status as a functional necessity, the parking garage Read More »

  • Success On Two Wheels

    By Holly Parker As a practitioner in the specialized profession of higher-ed sustainable transportation for more than 13 years, I can confidently say that I looked for the perfect bikeshare solution for a university campus for about a dozen years. Anyone who sees bikesharing as the economical, scalable, and emission-free Read More »

  • Closing the Gap

    By David Hill, CAPP The parking industry is not new—it’s been around for 80 years, ever since that first parking meter hit the streets in Oklahoma City in 1935. The meter was invented for a specific purpose, too. To citizens’ minds, it required depression-weary Okies to pay a nickel to Read More »

  • What Parking can Learn from Red Light Camera Enforcement

    By Leonard T. Bier, JD, CAPP What can on-street municipal parking enforcement learn from red light camera traffic violation enforcement? Twenty-four states and the District of Columbia have approved some form of red light camera enforcement that captures the license plate numbers of vehicles that drive through amber lights and Read More »

  • A Rip-Roaring Success

    Take nearly 3,000 parking professionals from all over the world; add in more than 60 educational sessions led by top experts in their fields; mix in more than 150,000 square feet of products, technologies, and services from 250 providers; and combine all of that with social events, tours, and hands-on Read More »

  • Power Struggle

    By Kim Fernandez IT happens all the time: Driving down the road, you glance at your fuel gauge to see it’s nearly empty. You pull into the gas station, line up behind the car at the pump, and see there’s nobody there actually pumping gas. Maybe that driver is in Read More »

  • Green Alphabet Soup

    By Irma Henderson TDM, SOV, HOV, AVR, TOD, ATP. What does this all mean, and why is it so important to parking professionals? According to Wikipedia, transportation demand management (TDM) is, “the application of strategies and policies to reduce travel demand or to redistribute this demand in space or in Read More »

  • Joining the Electrical Vehicle Age

    By Mark Pace Electric vehicles (EV) are currently the topic of a great deal of conversation and legislation in some areas despite the fact that fewer than 1 percent of all new vehicles are plug-in capable. Enforcement of EV charging-only spaces is a challenge for some jurisdictions. Case in point: Read More »

  • That’s Not What I Ordered

    By Neill Hurley None of us would walk into a car dealership and say, “Give me a car, any car will do.” Most of the time, we put a lot of thought into the features and functionalities we need before a final vehicle decision is made. If we don’t spend Read More »

  • A Path to Profitability

    By Saloni Vastani Your latest financial forecast shows modest improvement over last year. Most economists are predicting a 2 percent growth in gross domestic product (GDP) in 2014, which is lower than the 3.7 percent increase we experienced during the second half of 2013. How will you increase profitability and Read More »

  • Charging Up

    By John Hipchen When their new electric vehicle (EV) charging stations officially went online last November, administrators at Rosalind Franklin University of Medicine and Science (RFUMS) in North Chicago, Ill., said they had taken another big step toward walking the walk when it came to their commitment to a sustainable Read More »

  • Parking Plus

    By June Williamson Parking has been an essential part of suburban development in North America since the Ford Model T was introduced in 1911. More than a century has passed, and it is high time for parking needs to be rethought, just as automobiles themselves and the fuels they run Read More »

  • Warm and Fuzzy Parking

    By Jeff Petry Can a municipal parking program be thought of as warm and fuzzy and still deliver necessary parking services? In Eugene, Ore., we have been on a five-year journey to create a municipal parking service that reflects our community’s values. Our progress toward this goal was recently noted Read More »

  • Metadata and Parking

    By Leonard T. Bier, JD, CAPP The defection by Edward Snowden from the U.S. to Russia spotlighted the metadata intelligence gathering of the U.S. National Security Agency’s (NSA) Prism Program. The general practice of collecting and analyzing telephone metadata by the NSA and the federal government significantly intensified after Sept. Read More »

  • Every Effort Counts

    By Jody Miller Sustainability is a hot topic in nearly every industry, political agenda, and even consumer purchasing pattern. Once a fashionable trend, sustainable practice is now an expectation. Everyone has an eye on what organizations are doing in support of economic, social, and environmental sustainable practices. With the world Read More »

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    Garage Ventilation

    By Frank Nagle When it comes to capturing energy savings in commercial garages, lighting retrofits have become the first go-to action. That’s for good reason: Lighting retrofits provide an effective means to reduce energy consumption. But, another big savings generator comes in another area that’s also worth serious consideration: retrofitting Read More »

  • Lighting It Up

    By Antonio Giacobbe Lighting has a dramatic effect on how a parking facility is perceived. The right design creates an atmosphere that welcomes, creates an enhanced sense of security, and invites guests to return. In short, it ensures continued revenue. At the same time, smart lighting strategies can significantly lower Read More »

  • Guns In the Lot

    By Kim Fernandez Joshua Stone stopped his car in a College Station, Texas, parking garage exit lane in early February, apparently to rummage for something in the vehicle. Drivers behind him grew impatient, as they often do, and honked their horns to get him to move along. Stone didn’t take Read More »

  • Pot on the Job Employer Rights

    By Leonard T. Bier, JD, CAPP I spent the first nine months of my legal career defending and monitoring the legal process of three American citizens accused of conspiring to smuggle marijuana into Bolivia. Thirty-seven years later, two of the last three U.S. presidents have admitted to smoking pot (the Read More »

  • The Difference Between Getting By and Moving Forward

    By Matthew Inman I’ve had the privilege of working with parking programs all across North America. I’ve seen some that excel and some that struggle with seemingly basic responsibilities. I’ve seen brand-new parking organizations spring to life and well-established programs fall into decline. What differentiates the successful organizations from the Read More »

  • Parking Without Apology

    By John P. Blood, AIA and Elizabeth Danze, AIA Parking in central Austin, Texas, is at a premium. Faced with the challenge of locating a much-needed garage along a leafy boulevard adjacent to a residential neighborhood and across from a large park, we at Danze Blood Architects sought to create Read More »

  • Simple as a Wave

    By Monica Tanksley Wave and pay seems to be taking the world by storm, and the parking and transportation industry may be next in the revolution. The basics: wave and pay is a contactless payment system that includes debit and credit cards, smartphones, key fobs, smartcards, and any other device Read More »

  • Resolve To Market More Effectively

    By Bill Smith, APR It’s a new year, which means it’s time for resolutions. Have you thought about a resolution for your business? If not, I have one for you: commit to marketing your parking organization more effectively. Many parking organizations struggle with marketing. Some view it as a luxury Read More »

  • Greening Before Design

    By Brett Wood, CAPP Parking’s green movement has largely focused on the facility: How can we squeeze out the most energy efficiency through lighting, operations, and design? I have seen numerous presentations and publications documenting power savings, cost savings, and innovations in interior and exterior design that highlight and promote Read More »

  • Class is in Session

    By Kathleen Federici, M.Ed. Organizations have a wide range of options from which to choose for employee training and education. Educational delivery methods include instructor-led, self-paced, online learning technologies, or a blended approach that includes instructor-led and online technologies. For convenience and budget purposes, many organizations are increasingly choosing technology Read More »

  • Let the Sun Shine

    By Jon Sarno Parking lots and garage rooftops offer expansive, un-shaded, and unobstructed spaces that are ideal for housing commercial-scale solar energy solutions. Solar photovoltaics (PV) have long proven a smart choice for parking facilities for a variety of reasons. With the growing trend of installing plug-in electric vehicle charging Read More »

  • Car Sharing at a Mile High

    By Robert Ferrin Launched earlier this year, Denver’s car sharing program is a fee-based service that provides a shared vehicle fleet to members 24 hours per day, seven days per week, at unattended self-service locations. Car use is provided at minute-based, hourly, or per-mile rates that include fuel, insurance, and Read More »

  • Minimum Efforts

    By Daniel Rowe Multifamily residential buildings often provide too much parking, which can be an impediment to achieving a wide range of community goals. King County Metro Transit (Metro), Seattle, Wash., recently embarked on a project to rewrite the rules for multifamily parking. Through its Right Size Parking Project, Metro Read More »

  • The Ties that Bond

    By Bill Smith, APR When we think about different cities, we tend to think about what sets them apart. Omaha, Neb., with 421,570 residents in 130.58 square miles, may seem like a middle-American oasis where the pace of life is slower and old-fashioned values still reign. Beverly Hills, population 34,290 Read More »

  • Overnight Options

    By Mike Estey It’s not often that those of us who manage on-street parking for city governments do something that results in near-universal praise. But it happened here in Seattle! Seattle has an active nightlife. While grunge may have put our music scene on the map a couple of decades Read More »

  • Media Masters

    By Gary A. Means, CAPP T wenty-five years ago, I was studying to receive my bachelor’s degree in broadcasting from Eastern Kentucky University, and all I thought about was producing music videos. That was back in the ’80s, when MTV was in its heyday; I also had a lot more Read More »

  • Tangible Personal Property Regulations and Parking Facilities

    By Dominick Brook A parking facility can contain all sorts of equipment beyond the actual structure, including meters, signs, attendant booths, entrance and exit gates, lighting, and parking ticket scanners. All these assets and the structure itself are subject to tangible property regulations that provide guidance on whether, how, and Read More »

  • Understanding the Triple Bottom Line and Applying It to Your Program

    By L. Dennis Burns, CAPP Sustainability still means many different things to different people and groups. The term “triple bottom line” has emerged as a helpful phrase for what most mean when incorporating the principles of sustainability within institutional planning frameworks; it refers to the effects that sustainable business practices Read More »

  • Modernizing Municipal Technology

    By Joseph Balskus The July Consultants Corner focused on rebuilding and reinventing our core cities. This month’s column continues that theme with a demonstration of the initiatives that Park New Haven (PNH), formerly the New Haven Parking Authority, has undertaken to modernize parking technology, meet the demands of a growing Read More »

  • Common Ground

    By Helen Sullivan, APR, Fellow PRSA Parking professionals in the United States are keenly aware of the challenges and opportunities facing the industry in their own country, but what about their counterparts around the world? Do professionals in other countries have similar priorities, successes, and frustrations? Do they prioritize sustainability Read More »

  • From the Ground Down

    By Rich Wagner, CAPP Permeable paving includes a range of sustainable materials and techniques for using pavements with a base and sub-base that allow stormwater to move through the surface. In addition to reducing runoff, this structure effectively traps suspended solids and filters pollutants from the water. Although some porous Read More »

  • Open Possibilities

    By John Barnett Architect John Capdevielle, II, Baton Rouge, La., says the tendency for those in his profession to get set in their ways is natural. Despite being in his mid-60s, he is resisting that tendency because new technology and new construction materials can bring improved performance and reduced costs Read More »

  • Parking Reform Made Easy

    By Richard W. Willson In his new book, Parking Reform Made Easy, Richard W. Willson, professor and chair of the department of urban and regional planning, California State Polytechnic University, Pomona, argues that minimum parking requirements are outdated and unnecessary. After all, he says, they offer each person’s car a Read More »

  • Dispensing the Future

    By Kim Fernandez It’s not often one can win an architecture award for a structure that hasn’t been built, but that’s exactly what Boston firm Moskow Linn Architects did a few years ago. Better yet, they did it with a parking garage. This wasn’t any parking garage, mind you. The Read More »

  • We Are All Mad Men (And Women)

    By Bill Smith, APR From the youngest entry-level employee to the CEO, we are all constantly marketing ourselves, our organizations, and our industry. The things we communicate and the ways we handle that communication affect the way people perceive us. At the same time, we are continuously (often inadvertently) promoting Read More »

  • Defending the Enforcement Officer

    By Colleen M. Niese But I was only going to be gone five minutes.” “Your meter doesn’t accept cash.” “I don’t have to pay for parking—I’m on staff.” Parking enforcement officers can be subjected to listening and resolving the proverbial “dog ate my homework” excuses from customers trying to extract Read More »

  • Record Breaker

    A record number of parking professionals—more than 2,700—traveled to Fort Lauderdale, Fla., for the 2013 IPI Conference & Expo, which lived up to its title of the biggest and best conference & expo in the parking industry. From education to the Expo hall to exciting events, this year’s gathering offered Read More »

  • Do You See What I See

    By Julius E. Rhodes, SPHR Quick, take a look around. What do you see? If you are in your office, you probably see the usual office stuff: phone, computer, files and papers, desks, chairs, and people scurrying around. At home, you see the comforting surrounding you have created and grown Read More »

  • We are Providing Sustainable Health Care

    By Bridgette Brady, CAPP Did you know reducing congestion is part of a sustainable health care model? When we use transportation demand management (TDM) practices or provide bike parking in on-street spaces, we are doing our part to help a society be sustainable by enhancing community livability. There are many Read More »

  • Find Balance In Your Marketing

    By Bill Smith, APR As Buddy Holly sang, “It’s so easy to fall in love.” It’s as true in business as it is in life. We see something new and shiny and we want it, or we are introduced to a new best practice and want to implement it. It’s Read More »

  • Concrete Steps to Sustainability and Profits

    By Tom Nickell, MBA Concrete. Gray, dull, boring. Not something to think about, right? Well, it’s also the most common man-made material. We walk on it, drive on it, and park on it. It’s no exaggeration to say that concrete and steel make up 99 percent of the materials used Read More »

  • The Lasting Influence of Oz

    By Barbara J. Chance, Ph.D. At a recent conference, I had the great experience of listening to Craig Hickman, co-author of The Oz Principle. This publication has remained a top-selling leadership book for many years, and hearing Hickman reminded me why this is so. The basic idea is that accountability—both Read More »

  • On Abolishing Parking Citations

    By Anam Ardeshiri and Mansoureh Jeihani Parking management is an essential part of transportation studies. The provision of sufficient parking spaces is vital to sustaining urban activities; parking shortages affect streets’ level of service and reduce mobility and safety. As parking professionals know, a noticeable percentage of cars need to Read More »


    By Leonard T. Bier, JD, CAPP We often ask our friends and family to save us a place in line to purchase tickets at a concert venue, to get into a theatre, or for in-store promotions. Not as common but certainly a practice that occurs on a daily basis is Read More »


    By David Sandalow and Levi Tillemann, Ph.D. For the U.S. parking industry, the question of electric vehicles (EVs) is not if they’ll come, but how soon? The answer is now. The U.S. is already the world’s leading market for electric vehicles. In fact, EV sales in the U.S. tripled in Read More »

  • The Real Value of Parking

    By Jim Zullo, CAPP As most people who read The Parking Professional understand, being a parking professional is a particularly unique experience. We have all faced the blank stares of family members, former classmates, and even people on the street when they hear of our chosen career path for the Read More »

  • Sowing Seeds Harvesting Rewards

    By L. Dennis Burns, CAPP My job as a consultant provides three great benefits I treasure. The first is that, when done right, it is a continuous learning experience. The second is that the travel allows me to see and keep in touch with a wide network of professional colleagues Read More »

  • From Gates to Grapes

    By Kim Fernandez Joe Kovach looked out over a mostly-unused parking lot behind a closed dormitory at The Ohio State University in the fall of 2010 and pondered what potential might lie on the asphalt. “I started wondering if we could make that productive,” says the associate professor of entomology Read More »

  • Safer Places

    By G. Robert Harkins, Ed.D. As owners, operators, and users of parking facilities, we all have in our minds several lingering questions: Is my parking facility safe? What can I do to protect myself and my customers while in my parking facility? There’s a lot of advice out there on Read More »

  • Garages are for Parking

    By William F. Kavanagh, AIA, NCARB There has been a lot of news recently about a variety of people- gathering events being hosted in parking garages (see p. 28 for one). Some of them include the following: Sports event tailgating. Fireworks viewing. Parade watching. Dances or raves. Grand opening/ribbon-cutting ceremonies. Read More »

  • Lets Get This Party Started or Not

    By Larry J. Cohen, CAPP And the winner in the category of Parking Innovation in a Parking Program goes to…The Lancaster Parking Authority, for their garage rooftop events!” So went the annual awards banquet of the Pennsylvania Parking Association last September. That night, I accepted the award for innovation in Read More »

  • Capturing America’s Most Wanted

    Author, victim advocate, and crime-fighter John Walsh, host of “America’s Most Wanted,” shares his thoughts on the parking industry and catching the bad guys. Watch true-crime television for any amount of time, and it won’t be long before John Walsh appears on the screen. He left his career in the Read More »

  • Boosting The Green Bottom Line

    By Dominick Brook Over the past few years, demand for plug-in electric vehicles (EVs) has steadily grown, with 10 models now commercially available in the U.S. As EV ownership expands, there is an increased need for more publicly-accessible EV charging stations. Many local governments have entered into ventures with EV Read More »

  • The Power of Observation

    By David Cummins and Ellen Isaacs Breakthroughs are often born in the lab or boardroom, but they live or die in the real world where people determine their value through real use. Xerox has employed ethnography for many years to gain a better understanding of human behavior in naturalistic settings, Read More »

  • Here Comes the Sun

    By Mark Botts and Isaiah Mouw, CAPP The American road system is breaking. As materials age and wear from weather, time, and traffic, the infrastructure suffers breakdowns. Traditionally, a patch-and-repair method has been applied to the problem, but that solution lacks the ability to keep pace with decay. And if Read More »

  • Smile

    By Jim Bass Smile! You’re in landside. That phrase came to me one night as I lay in bed thinking about customer service and what we could do at the Bill and Hillary Clinton National Airport, Little Rock (BHCNA), to improve or better understand what appears on the surface to Read More »

  • Social Media 101

    By Sue Cornell The growing phenomenon of social media has extended into almost every portion of our society. In the last 10 years, social media has grown from a passing fad enjoyed by college students to a prime communication and intelligence tool. More and more average citizens are Tweeting, turning Read More »

  • The Parking Manager is In

    By Jeff Petry Remember Lucy’s stand from the cartoon, “Peanuts?” Instead of dispensing a sweet drink, she offered customers the chance to unload and try to figure things out. We recently brought her concept to life in Eugene, Ore., had a great time doing it, and connected with our community Read More »

  • Service Blueprinting

    By Melinda Alonzo-Helton, CAPP, Theresa Fletcher-Brown, and Nancy Stephens Why should you care about your customers’ experiences? Because that is one of the few places you can win in the service business. It can be a basis of distinguishing you from competitors. This is especially true for private and municipal Read More »

  • At a Crossroads

    There’s no question that the parking industry has seen massive change in recent years. Technology, sustainability, and a growing perception of professionalism have all deeply affected the way people in parking think about their work. But what’s ahead for the future? We asked industry leaders who work in airports, universities, Read More »

  • Electric Vehicles Notes from the Field

    By Rick Decker, CAPP The landside department of the Minneapolis-St. Paul International Airport (MSP) is advancing an electric vehicle program on several fronts. To better serve our customers, we want to understand their experiences operating electric vehicles (EV) in the wide variations of Minnesota’s climate. We also want to understand Read More »

  • Parkapalooza

    By Debbie Hoffmann What is the key to successfully managing large events on a college campus? Planning, planning, and planning. Texas A&M University was rated in the 2011 preseason edition of Sports Illustrated as the top college football game day environment, with Fox Sports chiming in by listing the school’s Read More »

  • Parking Pricing & TDM

    By Kurt Matthews Parking and traffic demand management (TDM): are they friend, foe, or partners? In Boulder, Colo., we look at these two concepts as elements of a larger notion that we call access management. Properly managed parking supports TDM by helping control and, at the same time, ensure access Read More »

  • A Sustainable Parking Frontier

    By Jeff Petry Leading practitioners of sustainable parking practices are incorporating electric vehicle charging stations, solar panels, bike corrals, shared car programs, LED lighting, green operational policies, and renewable energy sources. In many ways, these characteristics are off-the-shelf purchases that can be made by any parking operation or municipality. Further, Read More »

  • Structured Training and Job Success

    By Vicki Pero Ready. Fire. Aim. When you see these three words in this order, it is obvious that the steps are out of sequence, but employees are often asked to perform their duties without receiving a sufficient amount of training. Comprehensive training plays a key role in ensuring job Read More »

  • Growing Pains

    By Justin Bean Roosevelt Island is a small community with big aspirations. Located on New York’s East River between Manhattan and Queens, it is a prime two-mile by 800-foot section of real estate that features housing developments, parks, and commercial areas. The island is linked to Manhattan by a three-minute Read More »

  • Reforming Parking Policies

    By Valerie Knepper Parking policies are emerging as a key and sometimes volatile issue in land use development and transportation planning efforts. A growing group of public and private interests are seeking changes in parking policies, pointing to problems such as inefficient usage of limited land, negative economic effects of Read More »

  • Walking the Line

    By Hal King, CAPP On-street parking might seem to work against the principles of Transportation Demand Management (TDM). To most observers, it promotes single vehicle trips and undermines mass transit. So how does on-street parking fit into TDM? How do we use it to reduce increasing congestion in urban centers Read More »

  • High Value

    By Colin Stewart The discussion of on-street parking rates is a common one in the media as municipalities large and small realize they need to increase rates to increase revenue or generate turnover. Most cities have recognized that price is a more demand-based and customer-friendly way to generate turnover than Read More »

  • Hitting Moving Targets

    By Mike Carneiro In some parking enforcement jurisdictions, as few as 25 percent of parking fines are collected in full before the first enforcement escalation. Even the best-run parking programs only achieve voluntary payment rates in the 35 to 40 percent range unless they initiate a process of mailing follow-up Read More »

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    Where Mobility Meets Facility

    By Joachim Hauser As the director of mobility for BMW, I am often asked, “Why did BMW, a German premium car manufacturer, become a Titanium Launch Partner of the United States-based Green Parking Council (GPC)?” There are many facets to the answer and I appreciate the opportunity to discuss the Read More »

  • POP

    By Kim Fernandez Rina Cutler, Philadelphia’s deputy mayor for transportation found herself stuck in traffic one day in 2009. There’s only so much one can do in such a situation, and once the obligatory radio station switching, dashboard dusting, and finger examining is finished, scanning the landscape helps fill the Read More »

  • Going Once Going Twice Sold

    By Sheryl Boyd Chapman University has used parking auctions to allocate a portion of its parking resources for the past four years. We initially implemented three separate auctions with plans to expand the system to include most core campus parking facilities. But before addressing our parking auctions, a little background Read More »

  • CAPP Recertification Recordkeeping Form – Tips and Sample

    CAPP Recertification Recordkeeping Form – Tips and Sample

  • CAPP Recertification Recordkeeping Form

    CAPP Recertification Recordkeeping Form

  • CAPP Exam Content Outline

    CAPP Exam Content Outline  

  • CAPP Disciplinary Reporting Form

    CAPP Disciplinary Reporting Form

  • What She Said

    By Teresa Davis, Ph.D., CAPP Nine years into my position as the director of transportation services at Penn State, I began work on my dissertation. My professor advised, “Write what you know,” so I opted to study women managers in university transportation departments. I came across information provided by the Read More »

  • A Star is Born

    By Kim Fernandez Several times a year, Lance Lunsway, CAPP, senior director, parking and transportation, Georgia Institute of Technology, clears the decks—literally—on campus to make room for movie and television stars, production crews, and lots of people and vehicles. Location scouts have discovered that the school is a great place Read More »

  • Setting Priorities

    By John M. Porter and Greggrey G. Cohen Parking structures are exposed to severe conditions such as rainwater, snow, de-­icing salts, and temperature and moisture changes that can lead to structural ­deterioration and damage to other building systems. Owners can implement routine maintenance programs to repair damage and reduce the Read More »

  • Shining Examples

    Perhaps as no other time in history are so many parking structures being heralded as architecturally significant. 2011 was the first time in memory that a parking garage (a parking garage!) was featured in Vanity Fair, and architecture and consumer publications are abuzz with news from all over the world Read More »

  • Planning to Ride Smart

    By Mike Harris Over the last few years, Mississippi State University has experienced historic growth. This increase is a national trend, from the numbers I have seen in academia. Factors behind our institution’s recent growth include the economic climate that has slowed job creation and the realization that the world Read More »

  • Parking Garage Fires

    By Mark Wright When Katie Stanciel answered her home phone early in the morning of Sunday, May 1, 2005, she knew her day would not go as planned. Stanciel, aviation parking manager at Hartsfield-Jackson Atlanta International Airport, was alerted to a multiple-vehicle fire burning on the third level of the Read More »

  • Transit parking best practices deliver sustainable benefits to parking facilities and communities

    By Matt Davis As communities develop and refine walkable, transit-friendly environments, stakeholders experience challenges associated with parking. These vibrant neighborhoods become popular destinations, which increases congestion and the demand for parking. The following transit parking best practices are designed to help stakeholders navigate these challenges and achieve efficient and effective Read More »

  • Backing In

    By John A. Nawn, P.E., PTOE In many communities’ central business districts (CBDs), a lack of available parking close to retail and commercial establishments is seen as a deterrent to continued retail development and reinvestment. One solution is back-in angle parking. The biomechanics necessary to position a car into a Read More »

  • Pedaling Parking

    By Rep. Earl Blumenauer America is undergoing a bicycle renaissance as more and more people discover—or rediscover—the joys of riding a bike. When I was a child, learning how to ride a bike marked a rite of passage to personal independence; I was able to travel beyond my own yard Read More »

  • An MIT professor rethinks parking lots as the centers of their communities

    By Eran Ben-Joseph, Ph.D. I had very big shoes to fill in the early 2000s. I was just starting my career at the Massachusetts Institute of Technology (MIT) and part of my teaching obligation included a course titled “Site Planning.” This is not just any other course at MIT: it Read More »

  • The People Factor

    By Bridgette Brady, CAPP Becoming a sustainable organization means creating a new approach to supporting the organization’s mission and achieving its goals. Truly sustainable organizations take a holistic approach by deeply embedding the principles of the triple bottom line—environment, economic, and social—into their business practices. This creates a dynamic sustainable Read More »

  • Slaying the Mythical Dragon

    By Roy Diez A sustainable parking garage? LEED certified? Conventional wisdom said it couldn’t be done, but conventional wisdom was wrong. Committed to completing construction projects in a manner that is as environmentally sustainable as possible, Duke University in Raleigh-Durham, N.C., made a conscious decision to attempt LEED certification for Read More »

  • Preventative Parking

    By Maggie McGehee and Paulo Nunes-Ueno Seattle Children’s is a highly specialized academic medical center that serves children and youth from Washington, Alaska, Montana, and Idaho. Located in a densely populated residential neighborhood in northeast Seattle, the hospital is a careful steward of its most scarce resource: land. Consequently, when Read More »

  • Shooting for Three

    By Jeff Petry On January 11, 2011, the University of Oregon opened the doors of its Matthew Knight Arena. The state-of-the-art $227 million, 12,500 seat arena was built next to a traditional residential, university neighborhood in Eugene, Ore. (population 150,000). The night was a success for the Oregon Ducks, as Read More »

  • Get Er’ Done

    By Julius E. Rhodes, SPHR It’s hard to believe but already one-third of 2012 is in our rearview mirror. If you are like me and many others, you went into this year with some high hopes and possibly some new resolutions that you believed could help you have a better Read More »

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    Campus Cycle Program Makes a Difference

    By JC Porter, CAPP Boise State University launched the Cycle Learning Center (CLC) on the main campus last August, just in time for the 2011 fall semester. The CLC is a collaborative program funded through a 50/50 partnership between Boise State University’s Transportation and Parking Services and Health and Wellness Read More »

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    Hide Lock Take

    By Jordan Wendelken It’s not every day that a person can boast about being a crime fighter or helping thwart experienced criminals, but people are doing so across the nation. With a simple concept in mind, growing populations have taken a stand to fight auto theft by just being aware. Read More »

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    Eyes Wide Open

    By Kim Fernandez Mishka Chorny, senior parking specialist, Boise State University, says that a few months ago, the guy putting a camera in a tree on campus might have caused anything from a quick “What are you doing” yelled over the fence to a full sweep of the football stadium Read More »

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    By Kim Fernandez What do you do if you’re in an historic district that’s popular for its shopping, dining, offices, and waterfront scenery, but people say has a lack of parking? If you’re Alexandria, Va., you get to work differentiating perception from reality and finding solutions. “The city has, for Read More »

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    Founding of IPI

    By James A. Hunnicutt, CAPP The International Parking Institute is 50 years old and few members are aware of how it started, who the players were, and what motivated them in the early days. This article is intended to provide readers with an understanding of the founding of IPI (formerly Read More »

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    Airport Parking Takes Off

    By Todd Pierce We don’t go to an airport to park. We go to fly! So parking need not be the adventure. The anxiety of arriving to the airport on time to catch our flight is often heightened as we approach the airport and begin thinking about parking. Do I Read More »

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    Press Release, 9/25/15, Hospital Parking

    Two-Day Symposium Provides Insights on Best Practices and Latest Technology  Register now for third annual Cleveland Clinic CARES about Parking Symposium October 28-29 (Cleveland – Sept. 25, 2015) How can the parking experience at your healthcare facility efficiently and effectively meet patients’ needs and still meet the parking needs of Read More »

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    New IPI Emergency Preparedness Manual Released

    New IPI Emergency Preparedness Manual Helps Parking Professionals Deal with the Unexpected Valuable free tool offers guidance for developing emergency plans for parking facilities and operations. (ALEXANDRIA, VA. –September 1, 2015) Are you and your employees prepared for an emergency? Parking and transportation professionals are charged with the safety and Read More »

  • IPI’s CAPP Credential Program

    IPI’s CAPP Credential Program Marks Largest Class of Graduates CAPP is respected worldwide as leading credential for parking professionals (LAS VEGAS – July 2, 2015) The International Parking Institute (IPI) announced the 2015 graduates of the CAPP parking credential program at the IPI Conference & Expo in Las Vegas this Read More »

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    Press Release, 6/13/14 IPI CAPP Credential Program Marks 20th Year

    International Parking Institute’s CAPP Credential Program Marks 20th Year with Largest Class of Graduates CAPP is respected worldwide as leading credential for parking professionals The International Parking Institute (IPI) announced the 2014 graduates of the CAPP parking credential program at the IPI Conference & Expo in Dallas, Texas last week. Read More »

  • Press Release, 10/21/14, IPI Now Offering Continuing Education Credits

    IPI Now Offering Continuing Education Credits (CEUs) for All Online Parking Courses International accreditation body IACET designates IPI as “Authorized Provider” The International Parking Institute (IPI) has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET), the only standard-setting organization approved by the Read More »

  • Press Release, 5/7/14, Groundbreaking New Book on Sustainable Parking

    Groundbreaking New Book on Sustainable Parking Design and Management Advances “Green” Parking Solutions Sustainable Parking Design and Management: A Practitioner’s Handbook provides theory, application, and case studies from parking architects, planners, and LEED-certified parking experts (Alexandria, VA – May 6) A comprehensive new book, now available for pre-order from the Read More »

  • Press Release, 4/1/14, IPI to Host First Municipality (Smart) Parking Symposium

    IPI to Host First Municipality (Smart) Parking Symposium: Real Solutions for Real Cities,  Sunday, June 1, 11 a.m. to 2 p.m., Dallas (Alexandria, VA) Don’t miss a rare opportunity to immerse yourself in the latest smart parking technology and innovative approaches to municipality parking at IPI’s first Municipal (Smart) Parking Read More »

  • Press Release, 9/17/13, IPI Launches New Online Training Courses

    International Parking Institute Launches New Online Training Courses to Help Staff Excel Self-paced courses cover technological trends, customer service, conflict resolution, and other subjects key to industry professionalism and success (FREDERICKSBURG, VA – September 17, 2013) Parking facility owners and managers have a new tool for educating new employees and Read More »

  • Press Release, 9/10/13, IPI Seeks Speakers for 2014 Conference

    International Parking Institute Seeks Speakers for 2014 Conference & Expo, Planned for June 1-4 in Dallas World’s largest gathering of parking professionals provides annual forum for presentations by architects, urban planners, government officials, and others in allied industries who have applied innovative solutions to parking challenges; submission deadline for proposals Read More »

  • Press Release, 7/16/13, Best Practices in Hospital Parking

    Best Practices in Hospital Parking: An Inside Look at Cleveland Clinic’s World-Class Parking Operations Register Now for Two-Day Parking CARES Symposium, August 5-6 (FREDERICKSBURG, VA – July 16, 2013) Healthcare executives, facility managers, and parking operations managers: How can the parking experience at your healthcare facility efficiently and effectively meet Read More »

  • Press Release, 5/23/13, IPI Recognizes 2013 CAPP Graduates

    International Parking Institute Recognizes 2013 Certified Administrator of Public Parking (CAPP) Program Graduates CAPP respected worldwide as leading credential for parking professionals (FORT LAUDERDALE, Fla. – May 22, 2013)- The International Parking Institute (IPI) announced the 2013 graduates of its Certified Administrator of Public Parking (CAPP) Program at the IPI Read More »

  • 2013-01-31 Parking Industry joins with U.S. Department of Energy

    Parking Industry Joins with U.S. Department of Energy to Support Obama Administration Initiative to Expand Electric Vehicle Charging Stations in the Workplace U.S. Secretary of Energy Steven Chu recognizes International Parking Institute, world’s largest parking association, along with leading automotive, communications, high tech, energy and environmental groups during keynote speech Read More »

  • 2012-10-29 Smart Parking, Smart Cities

    Smart Parking, Smart Cities: World’s Leading Parking Experts to Share Insights with Latin American Architects, Urban Planners, Developers, Government Officials, and Business Leaders Latin Parking Conference & Expo to Convene Dec. 9-12, in San Juan, Puerto Rico An increasing number of government leaders, architects, urban planners, transportation officials, and economic Read More »

  • 2012-07-31 General Colin Powell Shares Leadership Lessons Learned

    General Colin Powell Shares Leadership Lessons Learned from…Yes, Parking In the August cover story of The Parking Professional magazine, the former U.S. Secretary of State attributes some of the important life lessons he’s learned to parking people (FREDERICKSBURG, VA – July 30, 2012) According to former U.S. Secretary of State, Read More »

  • 2012-05-24 General Motors’ Innovator Britta Ross

    General Motors’ Innovator Britta Gross to Keynote International Parking Institute Conference in Phoenix, June 10-13 (Fredericksburg, VA) May 24, 2012 – How are plug-in electric vehicles changing consumers and their expectations of parking? Do we fully grasp the big picture implications of electric car technology? Few are better equipped to Read More »

  • What’s What in Parking Technology 2015

    Glossary of nearly 100 parking technology terms and definitions, from Access Control to Waiting List. What’s What in Parking Technology 2015

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    EMV and Parking White Paper

    Developed by IPI and the Smart Card Alliance, the publication offers parking-related guidance and recommendations on managing EMV chip-based payments. EMV and Parking White Paper

  • Emerging Trends 2015

    The annual survey explores where the parking industry stands on a variety of important issues. Emerging Trends 2015

  • Emerging Trends 2013

    The annual survey explores where the parking industry stands on a variety of important issues. Emerging Trends 2013

  • Emerging Trends 2012

    The annual survey explores where the parking industry stands on a variety of important issues. Emerging Trends 2012

  • Emerging Trends 2011

    The annual survey explores where the parking industry stands on a variety of important issues. Emerging Trends 2011

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    CAPP Resource Guide

    The definitive guide for anyone pursuing or considering pursuing CAPP Certification. It includes study guidance and practice questions. CAPP Resource Guide

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    CAPP Recertification Guidelines

    Learn how to maintain the CAPP credential. CAPP Recertification Guidelines

  • CAPP Code of Ethics

    Rules of professional conduct and practice for CAPP designees. CAPP Code of Ethics

  • CAPP Application – Sample

    An example of a completed application for the CAPP Exam. CAPP Application – Sample

  • CAPP Applicant Endorsement Form

    An editable document used to endorse the training and experience of a CAPP certification applicant. CAPP Applicant Endorsement Form

Read More