Case Studies
CUSTOMER SERVICE: The Disney Way Author and former Disney EVP Lee Cockerell talks about hiring, training, customer service, and parking—and why it all matters.
By Kim Fernandez A COMMON REACTION IN ANY CONVERSATION ABOUT CUSTOMER SERVICE is to reference The Walt Disney Company, whose resorts, where no detail is left to chance, are known as the pinnacle of outstanding service. If you bring up customer service at Disney, though, they’re likely to mention Lee Read More »
Chautauqua National Park: How the City of Boulder managed parking demand in one of the country’s most popular historical landmarks.
By Julianne Wilhelm FOR NEARLY A HALF CENTURY, the state of Colorado has been a leader in the stewardship of land, environment, and sustainability, striving to achieve cleaner air and water and improve public health for its residents. On any given crisp, cool day, you can see bikers, mountain climbers, Read More »
Keeping Cornell On the Move: A unique bus system offers comfort and convenience, earning loyalty from customers despite its long-distance rides
By Bridgette Brady, CAPP AS WE KNOW, mobility solutions take on many forms: trains, planes, boats, automobiles, human and animal-propelled modes, and of course the bus—one of the most used forms of transport in the world. Buses are among the most important forms of urban and rural passenger transport around Read More »
Parking Under the Canals: An innovative garage offers plenty of parking in an unused space—under water.
By Bas Symons and Dirk van Weelden IN THE 1970s, parking problems in the older neighborhoods of Amsterdam were so severe that cars were left on the sidewalks. People had to negotiate their way around them to get to the store or the tram stop, there was little opportunity for Read More »
Aesthetic Revolution: San Antonio’s new Tobin Center Garage serves many purposes with style
THE NEW TOBIN CENTER FOR THE PERFORMING ARTS opened in 2014 and revolutionized the arts scene in downtown San Antonio, Texas, bringing an influx of people to an area of town that already had limited parking. As a result, just a short walk away from its namesake, the Tobin Center Read More »
Case Study: Putting the Pieces Together
By Cali Yang A winning combination of features makes a transit-oriented development work. THE WALNUT CREEK TRANSIT VILLAGE IN WALNUT CREEK, CALIF., is an urban mixed-use development that includes studio apartments, retail, restaurants, and public plazas. This is one of the first of many new Transit Villages being planned by Read More »
THE GREEN STANDARD: Taking Stock in What You Have: A Case Study
By Josh Naramore IN THREE YEARS LIVING IN MY HOUSE, I have passed through the kitchen countless times. The shades that hung above the kitchen windows never impressed me, but when I spontaneously removed them last weekend, I was taken aback by the change. I had more light and could Read More »
Bringing It All Together
Creating a sense of community through parking. By Brittany Moore AS A POSITIVE PERSON WITH A MARKETING BACKGROUND, it was initially difficult to step into a role with parking. Sure, I enjoy a challenge, but the negative connotation surrounding parking weighed heavily. There was little public support, morale was low, Read More »
The Evolution of Urban Parking
By Clement Gibson, CAPP, and Randy Jones Charlotte’s Park It! program has revolutionized parking in the city center. Charlotte’s Park It! Program has grown and changed with transportation trends to serve city residents and guests beautifully. Charlotte, N.C., is a captivating, colorful, and cosmopolitan city. Center city has three professional Read More »
A Green Year in Review
Sustainable parking case studies that made 2017 greener. MEGAN LEINART, LEED AP BD+C 2017 has been another year for the books, and the parking, transportation, and mobility industry is no exception. We continue to see significant advancements in sustainability in parking design and construction, technologies, and management and operations. Experts Read More »