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Free Virtual Learning Lab: Fixed LPR and Invoice by Mail – How the MBTA Has Put Customer Experience First to Become an Innovative Leader, presented by gtechna
May 24, 2023 @ 2:00 pm - 3:00 pm EDT
Learn how featured guest, Bruno Lopes, Director of Parking & Station Access at MBTA is achieving the best of both worlds: a solution that’s customer-friendly, reduces costs, and increases parking revenues.
One of the primary goals is to create a customer experience that encourages increased ridership by making it as convenient as possible to pay and park. With invoice by mail, MBTA offers a non-punitive 3rd payment option for its riders. For any unpaid parking sessions, an invoice covering the balance of the time can be sent by mail using a fully automated gateless fixed LPR and invoice by mail system for processing and mail out. Sign up for our Learning Lab to find out how fixed LPR and invoice by mail are allowing the MBTA to repurpose its PEOs to create more efficiency and improve parking services.
Presented by gtechna