APO Spotlight on Arizona State University
Spotlight on ASU
Accredited with Distinction through 2021. The APO manual and matrix are a blueprint for continuous improvement, and guide us in strategic planning and facility enhancement decisions.
For the entire ASU System we have 11 parking structures and over 60 surface lots where we provide permit and visitor parking. ASU offers programs(parking, transportation, and mobility): permit parking – commuter, resident, evening, carpool, Eco Pass visitor parking – unattended gated facilities, pay-by-plate, pay-by-cell transit passes – subsidized student and employee passes, subsidized passes in DC transportation – intercampus shuttles (between campuses), Tempe campus circulator, Car Share, and Ride Share.
Number of parking spaces managed: 23,000+
Annual revenue: $26 Million
Number of employees: 110
About the organization
About Arizona State Univerisity (ASU)
Arizona State University Parking and Transit Services assists nearly 100,000 students and more than 20,000 faculty and staff across four campuses in Maricopa County. ASU, the largest public university in the U.S., serves a diverse population with varied needs. PTS manages more than 23,000 parking spaces, a comprehensive intercampus shuttle system, 16,000 bike commuters and leverages relationships with public transit providers. The PTS commitment to effectiveness has sustained parking and transit rates for over a decade. PTS also has introduced many infrastructure and facility upgrades to enhance accessibility and promote a customer-centered focus. PTS leverages technology and process improvements to be more places and to do more with less.
Why did your organization apply for APO status?
ASU Parking and Transit Services applied for the APO status because we felt it was a great way to measure ourselves against the industry in general and find areas for improvement.
Who led the accreditation process in your organization?
Gabriel Mendez led the process and Cheryl Lohman provided all the operations support.
What criteria had the greatest effect on your organization?
The criteria in 7.0/8.0 helped us recognize the need to better distribute these forms and procedures to all our campuses.
Did this accreditation enable your organization to gain greater public recognition?
Yes, ASU Parking and Transit Services has put out an article on it and we have received recognition and accolades.
What types of organizations would you encourage to apply for APO?
All organizations as it also helps you put all these things you already do in one location.
What other awards/recognition have your organization achieved in the parking industry?
IPI Parking Organization of the Year, ASU President’s Award for Sustainability, Bicycle Friendly University
Arizona State University
Parking and Transit Services
Melinda Alonzo, Director