Navigating New Parking Regulations: Adapting to Changes in Tennessee and Florida
By Katherine Beaty
As of July 1, 2024, new laws in Tennessee and Florida have introduced significant changes to the way we operate commercial parking lots. Tennessee’s MOTION Act (Senate Bill No. 1692) and Florida’s CS/CS/HB 271 aim to protect vehicle owners from predatory practices. While these regulations pose challenges, they also present opportunities for us to improve our operations and lead the industry in fairness and transparency.
Key Changes:
- Tennessee’s MOTION Act:
- Prohibits unlicensed companies from booting vehicles.
- Caps boot removal fees at $75.
- Requires boots to be removed within 45 minutes.
- Mandates clear signage and 24/7 phone support.
- Florida’s CS/CS/HB 271:
- Requires clear signage with parking rules and dispute processes.
- Mandates prompt issuance of parking invoices within five business days.
- Introduces a formal dispute and appeal process.
- Ensures a 15-minute grace period before charges apply.
- Includes privacy protections for motorists’ data.
Adapting to the New Landscape:
While these regulations increase administrative oversight and impose fee caps, they also drive us to enhance customer service and operational efficiency. By meeting these new standards, we can stand out as leaders in the parking industry, prioritizing fairness and customer satisfaction.
Despite the challenges, we are committed to adapting and thriving. We will use these changes as an opportunity to innovate and improve, ensuring compliance while maintaining the quality of our services. As similar legislation emerges in other states, our proactive approach in Tennessee and Florida will guide us in navigating and succeeding in this evolving regulatory environment.
Stay tuned as we continue to adapt and overcome, setting new benchmarks for excellence in the parking industry.
Katherine Beaty is the Executive Vice President of Customer Experience with Tez Technology. She can be reached at katherine@teztechnology.com.