Parker Technology Celebrates Unprecedented Success in 2021
Indianapolis, IN – Parker Technology celebrated unprecedented success in 2021, launching in 169 new locations across the United States, an increase of 57% over 2020. Parker also partnered with 38 new parking management companies, an increase of 42%. Overall, company revenue increased by 45% in 2021.
“2021 was an extraordinarily successful year for Parker Technology,” said Brian Wolff, President & CEO of Parker Technology. “2020 was a challenging year for the entire parking industry, and to come back so strongly in 2021 is extremely exciting and gratifying. I’m proud of the entire Parker team.”
New Parker Technology Clients Include:
- 9 private parking operators
- 10 property management and real estate companies
- 2 large universities
- 5 cities, serving all municipal parking facilities
- 3 hospitals
- 2 airports
“We’ve partnered with Parker because they are one of the best parking customer service providers in our industry. This past year, across several markets, we added a dozen new facilities,” said Greg Harrison, City Manager – Seattle Garage Operations, with Diamond Parking Services. “I feel that when you find a partner like Parker, you hook up to them and don’t let go. We’ve incorporated the Parker Technology system into our parking services proposals, and work with our clients to install Parker wherever it makes sense.”
In today’s increasingly automated parking industry, Parker Technology’s customer support platform can provide the sole connection between parkers and trained professionals who help solve common problems related to paying for parking or entering and exiting garages. Each year, parkers across the US call for assistance on a PARCS kiosk at least 85 million times. This statistic is extrapolated from the Parker Technology platform, which also records and analyzes data about each call to determine which issues are most common. This data provides parking operators with insight into potential efficiencies for better managing their parking resources.
About Parker Technology
For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.