Flipping the Switch with the BEAST

By Vanessa R. Cummings, CAPP

When you work with customers, which most of us do, you need to know the best way to interact with them. Some are less than friendly; we may also have colleagues, friends, or family who push our buttons. If you can relate to this, then you need to meet the BEAST.

So, who is this BEAST? It’s an approach that can help you to stay professionally focused when dealing with difficult people and situations. Changing your mindset when challenged is the key.

Want to know more? Consider attending the “Flipping the Script on Customer Service” Frontline Fundamentals session on Tuesday, Oct. 20. Trust me, this will be fun and interactive. Yes, it is safe for your customers, family, church, friends, and colleagues. The BEAST is something we all need to use and keep in our toolkit. If you deal with difficult people, you need to meet the BEAST.

Vanessa R. Cummings, CAPP, is CEO of Ms. V Consulting, LLC. She will present on this topic during a free-for-IPMI-members online session tailored for frontline parking professionals on Tuesday, Oct. 20. Click here for details and to register.