Member News: City of Columbia, MO is Using Parker Technology’s Customer Service Solution

City of Columbia, MO is Using Parker Technology’s Customer Service Solution

Indianapolis, IN — Parker Technology is successfully providing 24/7 customer support for six City of Columbia parking garages. With Parker’s cloud-based customer service platform, guests and visitors to the city can immediately reach a Parker Technology customer service representative if they experience problems when entering or exiting a garage. The Parker solution is active in a total of 30 lanes, providing instant access to customer service representatives.

“Partnering with Parker Technology has been invaluable to the early success of our new gate arm systems. Their ability to provide our customers with excellent assistance 24/7 has been crucial to our operation,” said James Faup, Parking Utility Supervisor at the City of Columbia.

In today’s increasingly automated parking industry, customer support platforms often provide the sole connection between parkers and trained professionals who can help solve common problems related to paying for parking or entering and exiting garages. Each year, parkers across the US reach out to customer service professionals via help buttons at least 85 million times. This statistic is from the Parker Technology platform, which records and analyzes data about each call to determine which issues are most common and can help municipalities better manage their operations.

“We are delighted that the City of Columbia chose us to serve their parking customers,” said Brian Wolff, President and CEO of Parker Technology. “Parking is the first and last impression for residents and visitors. When the city’s parking guests need help, we’ll be there to answer on their behalf, and get the customer on their way.”

About Parker Technology

Parker Technology is a software and services company that helps parking facilities provide an excellent customer experience, by resolving issues for parking guests when they fail in the face of automated payment kiosks. Parker’s patient, well-informed specialists virtually answer and resolve intercom calls 24/7 and is the only company in the parking industry that can deliver this service with face-to-face, two-way video communication. Putting this personal, human touch back into an automated situation enhances the customer experience, provides metrics to improve operational efficiencies, increases successful payments, and ensures customer service calls are answered. Learn more at www.helpmeparker.com.

CONTACT:  Heidi Barker, Parker Technology heidi.barker@helpmeparker.com