A Passenger-Focused Management Approach to the Measurement of Train Delay Impacts

Authors: Alexander Barron, Patricia C. Melo, Judith M. Cohen, and Richard J. Anderson

Publisher: Transportation Research Board

This research uses data from the CoMET and Nova metro benchmarking groups to investigate the ways in which transit operators can better measure the full impacts of incidents – both on train service and on customers – leading to a passenger-focused approach.

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