Case Study: Lancaster Parking Authority Earns APO
“The APO [Accredited Parking Organization] is essentially a rigorous checklist,” writes Larry Cohen, CAPP, executive director of the Lancaster Parking Authority (LPA), in the September issue of Parking & Mobility. “It evaluates every aspect of your parking organization from A to Z, including but not limited to human resources, finances, customer service, marketing, facilities, and operations.”
The LPA celebrated its accreditation earlier this year and for good reason: Earning the credential is an extensive process. But, as Cohen writes, it was well worth the effort.
“To the public, the APO has provided instant credibility,” he writes. “It is the assurance that the LPA (or your parking authority) is following best practices in everything we do. It is a benchmark of quality that distinguishes us from our peers, and that’s important for the community, whose members may not know anything else about the LPA.”
Read about the LPA’s journey to APO and the rewards that come with accreditation here. For information on the APO process and requirements, visit IPMI’s site.