Member News: Parker Technology Pilot Now “Live” at University of Michigan

[INDIANAPOLIS, IN, May 30, 2019—] Parker Technology launched a pilot at the University of Michigan on Friday, May 17th. The project is focused on two of U-M’s most challenging facilities – the Palmer and Fletcher structures. Between the two garages there are 13 lanes, three of which are equipped with Parker’s integrated OPUSeries two-way video intercoms. The other lanes are audio-only.

The two-day installation was completed by technicians from Traffic & Safety Systems, with the Parker Technology support crew also onsite. Now 100% of U-M’s intercom “help” calls from the Palmer and Fletcher garages are landing in the Parker 24/7 Call Center in Indianapolis.

Background

The University of Michigan’s Ann Arbor campus has over 28,000 parking spaces in structures and surface parking lots. Logistics, Transportation & Parking (LTP), which provides services for employees, students, departments and visitors at the U-M Ann Arbor campus, partners with the University to provide a variety of parking and transportation options in support of the University’s primary mission of teaching, research, patient care and community service.

Parker Technology provides parking facilities with a premium customer service experience. Their patented two-way video intercoms enable parkers to connect and speak face-to-face with a remote attendant via live HD video whenever the “help” button is pressed. Calls are answered via cloud-based software by trained specialists in the Parker 24/7 Call Center. Utilizing their robust platform, CSRs respond to guest issues per the exact instructions of the facilities served. As the parking industry’s only operator-independent call center, Parker Technology puts the human touch back into parking, bridging the gap between humans and automation. Learn more at www.helpmeparker.com.