Level: Foundational/basic course

About the course: Learn How to Create Magical Customer Service Experiences with Dennis Snow.

Based on his 20 years with the Walt Disney World Organization along with many years of consulting with organizations around the world such as the International Parking and Mobility Institute in 2016, Dennis Snow personally trains you and your organization on how to deliver world-class customer service. Using engaging and interactive virtual training sessions, you and your team will develop the skills for creating “walk through fire” customer loyalty.

In this course, you will learn how to:

  • See your operation through the eyes of your customers.
  • Perform with an experience mindset, not a task mindset.
  • Ensure that your organization’s “backstage” environment never impacts the “onstage” customer experience.
  • Create consistent customer wows.
  • Make personal accountability a part of the organization’s culture.

Thinking of applying to become a CAPP? Successful completion of this course earns 4 points towards the professional development portion of the CAPP application requirements or 4 points on the CAPP Recertification Recordkeeping Form, Program Type 5.

Course Credits: 4 CAPP Points

Time to complete: Approximately four hours. This virtual training system is broken down in to 12 interactive courses (about 20-minutes each). The course is available for one year after purchase and it will track your progress so that you can start, stop, exit and return at any time.

Cost: $199 per person for one year of unlimited access. Want to sign your whole team up? Call Danny with Snow & Associates at (407) 294-1855 or email danny@snowassociates.com for quantity discounts or contact federici@parking-mobility.org.

Technical Requirements:

Desktop Requirements                  Mobile Requirements

Internet Connection: Broadband connection with 500+ Kbps LTE/Broadband connection with 500+ Kbps 1
Operating System: Windows Users:
Microsoft Windows XP, Vista, Windows 7 or newerMac Users:
Mac OS X v10.5 “Leopard” or newer
Android Users:
Android 5.1 “Lollipop” or newer 2iOS Users:
iOS 10.0 or newer 2
Web Browser: 3 The latest version is recommended for all browsers

  • Internet Explorer (Version 10 or higher)
  • Google Chrome (Version 34.x or higher)
  • Safari (Version 5 or higher)
  • Firefox (Version 32.x or higher)
  • Microsoft Edge

Questions? Need assistance? Contact federici@parking-mobility.org or danny@snowassociates.com.

To learn more, visit www.dennissnowvt.com.

You will be leaving this site to purchase this IPMI-approved course.