By Kathleen Federici, M.Ed.

We all have all met those people or have that friend who can choose their words without hesitation and make the tone of a situation improve. I have friends who can turn a phrase on a dime and change the entire meaning of a situation, usually resulting in laughter. I do not possess that ability. I am process-oriented, so my words are selected carefully and lack the verbal art form of quickly and creatively changing the perceived negative tone of a situation with the immediacy of words.

Communication breaks down all too frequently and this is a well-known issue. Led Zeppelin even wrote a song called “Communication Breakdown.” Communication is an art because it involves creativity. The savvy communicator can use various forms of word strands, tone, and diction to make a situation more palatable and change the original negative perception of any given encounter into a more positive one. Communication opens the floodgates for influencing others thoughts, perceptions, feelings, beliefs, and attitudes toward a situation.

IPI is offering a Media Coaching training this August. Come and join this training to become a savvier communicator. You will able to practice turning any situation into a situation you can handle and handle well, just with your choice of words.

Kathleen Federici, M.Ed., is IPI’s director of professional development