Course Description

This course provides attendees with concepts related to workplace conflict. Topics include sources of workplace conflict, personal motivations that contribute to conflict, and an assessment of attendees’ personal communication style as it relates to conflict.

Learning Objectives for Conflict Resolution:

  • Examine the four sources of workplace conflict.
  • Evaluate personal conflict style by completing, analyzing, and assessment.
  • Recognize tools for effective communications with co-workers.
  • Explore how the five stages of group development affect conflict and workplace needs.

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