David Wallace

SENIOR WEBSITE DESIGNER/DEVELOPER
Parking & Transportation Services, University of Arizona

David Wallace has been with the University of Arizona Parking & Transportation Services for over three years. He started as a website designer and developer, updating internal and external webpages. As a senior website designer and developer, he has designed and developed several programs and apps for different parking section heads that have improved efficiency tremendously in a wide variety of areas. The apps have reduced the need for paperwork and redundancy, helping better serve customers.

Paperwork is no longer required when officers go out to assist customers. Instead, the app on the officers’ tablets allows customers to sign the consent form electronically. Officers can now do boots and tows and provide motor assist without carrying around all the paperwork that was once linked to those tasks.

Wallace also created a program that tracks the equipment employees check out. This is also on a tablet that requires filling out only a few fields. Wallace recently created a check-in/out form for special events employees. The program logs the time employees sign in so they can get to their stations faster. Plus, it cuts down on the congestion of 80–100 employees trying to log in at the same time.

Wallace created an online shuttle request form for the Cat Tran Shuttles rental, again eliminating paperwork and improving speed. Another project he created was a program that bills a hotel that uses one of the university garages for their guests. The program is based on a contract with the hotel that stipulates that it pays extra for any spaces its guests use over 50. The new program tracks the guests’ ins and outs and bills accordingly.

Beyond these new developments, Wallace has also created several dashboards for the different parking sections. One allows that section’s employees to go to one spot for all their announcements, training, time reporting, and operational documents. It includes a section for supervisors to post daily briefings and tasks for employees. The dashboard includes a report that list trends and other stats.

Wallace has taken every task he has been given and created and improved upon each one. He has illustrated that he can find creative solutions to solve problems. Furthermore, he’s always available to lend a hand to his co-workers and has excellent listening skills, which are critical as he works with co-workers and supervisors to come up with the best solutions to the problems they are trying to solve.